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Cee Cubic

on 2 October 2012

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Amongst Singapore’s largest insurers.
Assets of $21.3 billion

2 million customers. 1-What were the problems faced by Income in this case?

How were the problems resolved by the new digital system? -Paper based

-Physical storage of originals in a facility

“45 million documents were stored in over 16 000 cartons in three warehouses”.

-HP 3000 mainframe as a hardware and insurance, accounting and management applications as softwares.

-COBOL programs from the 1980’s 2- What type of information systems and business processes
were used by Income before migrating to the fully digital system? Java based eBao LifeSystem software

3 subsystems: -Policy Administration
-Sales Management
-Supplementary ResourcesAccording

"a customer centric design, seamless integration with imaging and barcode technology, a product definition module that supports new products, new channels, and changes in business processes"

IS and IT infrastructures are more robust

Secure architecture minimises down time occurrence with hardware operating system failure.

Here is the infrastructure of Income's new information system: 3- Describe the information systems and IT infrastructure at Income after migrating to the fully digital system. - All servicing branches were equipped with scanners
- Monitors were changed to 20 inches
- PC RAM size was upgraded to 128 MB
-LAN cables replaced with faster cables
fiber-optic bankbone
and wireless capability 500 office staff and 3 400 insurance advisors can access the system at anytime and anywhere.
-Faster access to information
-Opportunities to cross sell and increase customer service
-50 % savings on both the time and cost needed to process policies
-Cut the time needed to design and launch new products (reduced from weeks to just days)

-Business processes are more efficient and productive. 4- What benefits did Income reap from the new system? Income seems to be well prepared for the future.

Extensive system flexibility.

Abillty to design and launch new products directly via the system in just a few days.

EBao is a reliable.

eBao has solved Income's major problems. 5- How well is Income prepared for the future?
Are the problems described in the case likely to be repeated? Disaster-recovery site Data Data Computer Backup machines' data storage Primary datacenter Primary datacenter Disaster-recovery site Data Data Computer Backup machines' data storage Primary datacenter Primary datacenter
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