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What our staff says vs. what research says

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Emily Antolic

on 19 February 2014

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Transcript of What our staff says vs. what research says

Research: Teach a little at a time, with sleep in between
Present material in small units, over time
Stress makes learning harder
Sleep is important to learning – it helps you “download information” from the day
Be mindful of when you schedule training
Staff: Be Consistent!
Standardize terminology

Allow for our new skills to be transferable to other practices

Research: Learn as a team, in the role you will be on the team.

Staff: Don’t overwhelm us!
Allow us to master the army crawl before firing live rounds at us!

Take it slow; make sure everyone is on the same page before proceeding with training.

Allow us to sleep on it!

Staff: Remember, we all learn differently
Customize training to individual learning styles.

Offer various methods of training
What our staff says vs. what research says
How to lower stress

Training Methods
Presentation Methods
Hands-On Methods
Research: People have different learning styles
Staff: Let us work in niche teams
Allow for work groups with similar tasks to be trained together
Research: Consistency is important for learning
Inconsistent terminology causes medical errors.
Won’t it cause training errors too?

Staff: Let us see leadership buy-in!
Visible support from leadership

Empower staff to use to skills

Staff needs to see what's in it for them

Don’t teach during siesta
“Morning larks” (early birds) and “night owls” have different best times to learn
Early afternoon is horrible for everyone

Stimulate more of the senses.
Vision trumps all other senses. Use photos, symbols, diagrams; encourage people to visualize scenarios/ use of tools.
Hearing use anecdotes, testimonials mantras
Feeling/ doing – sim lab, learn by doing in the EHR
Even smelling
Include both big picture and details

Research: Staff needs to see that leaders are engaged
Leaders need to share why training is important
Leaders should motivate and share their vision with staff
Having a powerful story of success/case study to share is a powerful tool to motivate others

Training Tips from 3 Great Resources
Thank you!
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