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Copy of Valentine's Day Prezi Template

A really simple and reusable Prezi Template for Valentine's Day. Includes background music and animated hearts
by

Jeremy Loong

on 14 April 2014

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Transcript of Copy of Valentine's Day Prezi Template

AGENDA
Pre-existing
conditions
How SAP can
help you
Other patients'
testimonials
ECG seems
to be faulty...
Someone take
a look?
"...Provide high quality, cost-efficient servicing"
Customer
Retention from
82
% to
90
%
"Health" means making a difference in patients' lives
(Strategic goals source: annual report 2013)
Pre-existing conditions
Slow response on service requests
No view of customers' purchases from company
Inability to manage multi-channel engagement
Clean bill of health
Faster time to service with increased accuracy
Real time view of purchases with ease
Flexible interaction with "digitized"
customers
Advise
Record
Identify
Discover
1. Role-based access overview
2. Access Customer Service Rep. role
3. Main features elaboration
Advise
Record
Identify
Discover
1. Identify customer & account
2. Record notes
3. Identify product for service
1. Input processing data
2. Categorize service request
3. Import notes
1. Find appropriate advice
2. Email solution for follow up
3. Review interaction
Discover
USER ADOPTION
Identify
SERVICES CALL TIME
CALLS TENDED TO
Record
SINGLE SOURCE OF TRUTH
TRACEABILITY &
VISIBILITY
Advise
CONTINUED ENGAGEMENT
SERVICE RESPONSE
TIME
Services time & cost,
Services quality
Customer satisfaction
What does
"Health" mean?
8% Customer Satisfaction Increase
Streamlined Service processes,
12% lower cost
Integrated Service & Support
Advanced Integrated CRM
Mobile Sales Force Automation
Marketing
SAP
CLOUD
FOR CUSTOMER

INDUSTRY
FOCUS

"Serving those
who serve"
Jeremy Leck, Life Saver.
SAP Solution Advisor
jeremy.leck@sap.com
Health
Supplements
Full transcript