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Incident Management 2015 [GLT]

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Medical Development Team

on 29 February 2016

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Transcript of Incident Management 2015 [GLT]

Principles of Successful Reporting

Next steps
Incident Management 2015
Purposes of Reporting
prevent recurrence
Incident Occurs
Escalation and submission
Risk Rating & Reporting
providers involved
+ site manager
secure safety of client
daisy smith
Client Safety
Notification Form
Immediate Response
Red incidents: reported to MDT London.

Green & Amber incidents: investigated through local procedures.
mdt global response
Red incident occurs. MDT notified w/in 24 hours.
Data analysed & learning disseminated.
Investigation & docs submitted w/in 30 days.
MDT Lead reviews documentation
MDT Incident Panel meeting
MDT submits feedback to CP
System implementation
Increase in global reporting, 2013 - 2015
Increased adherence to deadlines
Initial notification (24hrs)
Investigation & Supporting docs (30 Days)
Q1 2015
Next Steps

opportunities for improvement
system upgrade
Evidence to Action
Version 2.0 of Incident Management System
Marie Stopes
Other gaps
*projected 2015 total
Global Data Analysis & Action
Safety alerts
Support to programmes
Protocol development
Increase in Countries Reporting
no reporting
Channels not reporting (SF)
Product-related incidents
Goals of Reporting at MSI
Incident Reporting process
HR Rethink
Increase MA support to CPs
Attitudes & accountability

msi root cause analysis
Quality data through operations review
Leadership buy-in
Increase use of monthly data reports
Q1 2015
Late Reporting
Initial notification (24hrs)
Investigation & Supporting docs (30 Days)
Q1 2015
Q1 2015
2015 updates
QTA Checklist indicators
Feedback Fields
Incident Data Reports
Full transcript