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Hawthorne's Studies and Human Relations
Transcript of Hawthorne's Studies and Human Relations
poor research design
weak support for the conclusions drawn
researchers overgeneralized their findings The Hawthorne Studies and Human Relations is a behavioural management approach. Behavioural approaches maintain that people are social and self-actualizing. In 1924, the Western Electric Company began a research program to study worker productivity at the Hawthorne's Chicago plant. The initial study had a tried to determine whether or not economic incentives and the physical conditions of the workplace affected the output of workers. The results were a huge turning point for for the field of management (focus on human interactions). Relay Assembly Test- Room Studies The Test:
six workers were isolated for intensive study
were given various breaks, and workdays of various lengths
production was measured constantly Results:
researchers failed to find any relationship between changes in physical workplace conditions and output
Mayo concluded that the new "social setting" accounted for the increase in productivity
Two factors were especially important: group atmosphere, and there was a more participative supervision Mayo's research continued until 1932.
in one study over 21,000 employees were interviewed to learn what they liked and disliked about their work environment- resulted in confusing results
final study was conducted in a bank wiring room and centered on the role of the team- people restricted production in order to avoid displeasing the group Lessons from the Hawthorne Studies Achievements:
a turning point in the evolution of management
helped shift the attention of managers
revealed that people's feelings, attitudes and relationships with co-workers affect their work
recognized the importance of group influences on individuals
personal satisfaction, culture and social norms were subjects worth pursuing
trust in the workplace is huge people
people want the maximum control possible over their work life
The Hawthorne Effect
the Human Relations Movement References:
Management Fundamentals. N.p.: n.p., n.d. Print.
"The Hawthorne Effect." Computing Canada: n. pag. Ebscohost: Canadian Reference Center. Web. 20 Oct. 2012.
"The Hawthorne Study." Monkeyshines on Health and Science: n. pag. Ebscohost: Middle Search Plus.Web. 20 Oct. 2012.
The Many Lessons of the Hawthorne Experiments. N.p., n.d. Web. 20 Oct. 2012. <http://www.threestarleadership.com/articles/hawthorne.htm>.