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Transcript of Diversity Training
in the Workplace What is Diversity? Diversity is "the collective mixture of differences and similarities that includes, for example, individual and organizational characteristics, values, beliefs, experiences, backgrounds, preferences, and behaviors."
-Society for Human Resource Management (SHRM) History outlawed racial and sexual discrimination in the workplace. Civil Rights Act of 1964 Title VII of Civil Rights Act (1964) Hiring, promoting, & firing. Equal Employment Opportunity Commission (EEOC) enforces regulations that forbid discrimination on race, color, religion, sex, national origin, disability or age. hiring, firing, setting wages, training, apprenticeship, & all other terms and conditions of employment. 1970's Affirmative Action Purposeful attempt to create employment opportunities for minorities & women. Sparked much debate & criticisms. Affirmative Action vs. Diversity "When we feel a sense of belonging, it is not because we are the same as everyone else, but because we have been accepted as we are." Aims:
Facilitate positive inter-group interactions.
Reduce prejudice & discrimination.
Enhance skills & knowledge.
Motivate individuals to interact with diverse others. Training Basics How is diversity training different from other types of training? Two Training Types Awareness Raise awareness of diversity issues in the workplace.
Challenge one's stereotyped ideas/assumptions.
Participant cognition awareness Skill-Based Provide skills needed to succeed (ie. negotiation, conflict resolution, problem solving, flexibility, & adaptability.
Change participant behaviors.
Careful training design required to avoid adverse outcomes ("backlash") Ways to be Successful Confront problems, not people.
Link objectives directly to business, and set clear expectations.
Focus on similarities first, then differences.
Executive "buy-in" is essential.
Make training applicable in the workplace (transfer of information).
Focus concern on what participants say and how they act.