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OmPrompt v0.6

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by

Elisabetta Bruno

on 9 February 2016

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Transcript of OmPrompt v0.6

BENEFITS
& CASE STUDIES

ORDER
AUTOMATION

End-to-End
Customer Automation
Management

HOW?
DELIVERY
AUTOMATION

PAYMENT
AUTOMATION

COMMERCIALS
OUR COSTUMERS
COMPETITOR
COMPARISONS

ABOUT US
SECURITY
WHY AUTOMATE?
About OmPrompt
OmPrompt sits between suppliers and their customers, to automate the electronic EDI & manual paper based processes such as Fax, PDF & Spreadsheet transactions. This creates ‘Touchless’ transactions and releases staff completely from the process.
Fulfillment
Order
Cash
Pre-order
automation
Order
automation
Fulfillment
automation
Delivery
automation
Invoice
automation
Payment
automation
Dispute
automation
Customer care
automation
Customer
Processes
Fully managed
service provider
UK head quartered
company
11 years
experience
Providing automation across 35 countries
24x7
operations
10 million messages handled annually
Cloud
infrastracture
Client
onboarding
Client Services & Support
Customer Automation Platform
Secure Cloud Infrastructure
Managed UK hosting centres
Highest levels of security 24/7
GS1 Accreditation
24x7 system monitoring
Disaster recovery
and back-up
Certified ISO 27001 & ISO 9001
Now exceeding our 99.7% uptime SLA, with 100% uptime in 2015
Recent Investment & Improvements
2015 - New secondary failover datacentre
| 2015 - Intensive security penetration testing
Managed Platform
Network Operation Centre (ISO27001 certified)
3 x Data Centres (ISO27001 certified)
Data Network
Data Backup System
Automated monitoring, alarms and alerts
Manned by OmPrompt NOC staff
Customer Helpdesk
Supplier management
Supplier DR plans
PLATFORM
PLATFORM MANAGEMENT
Multiple UK Sites
Milton Keynes, Primary
Croydon, Secondary
Reading, Data Backups
OmPrompt, NOC
More than 30 miles apart
for DR reasons
Secure and Robust Solution
Why Automation?
How OmPrompt Does it
End-to-End Automation Possibilities
Full Automation Process Overview
Assisted Automation Process Overview
End to End Automation, Visibility and Control
OmPrompt Standard Pricing Model
Initial Indicative Pricing - £ GBP
Our Customers
3 Year Cost Saving
Cost to serve
Indicative ROI Summary
Typical Business Benefits
Case Studies
Summary
Tier 4, 99.99% availability
ISO27001certified
CSA Star Accredited
Manned security 24/7
PCI Compliant
DATA CENTRES
OMPROMPT PLATFORM
Implemented as Private cloud
N+1 servers
N+1 SAN storage
N+1 backup sets
N+1 software applications
DARK FIBRE CONNECTIVITY TO MULTIPLE
CONNECTION POINTS
30 HOURS FUEL GENERATORS
NO SINGLE POINT
OF FAILURE
DIVERSE
POWER FEEDS
Primary Data Centre - Milton Keynes
VESDA FIRE DETECTION
WATER COOLED
CRAC UNITS
N+1 COOLING
FM200 FIRE SUPPRESSION
30
Developing customer relationships
Dealing with customer enquiries
Profiling & upselling
Promotion activity
Dealing with customer enquiries
Processing customer orders
Resolving order errors
Delivery discrepancies
Chasing late
& missing deliveries
Managing
availability
Demand planning
& forecasting
Improving performanceOTIF
Profiling & upselling
Developing the customer relationship
IN THEORY
IN REALITY
Customer Automation Management
MANAGED
SERVICE
Rapid cycle times
Highly accurate
Full visibility
Highly flexible
Order
Autlomation

Order
confirmation
Order amendments
Order status updates
Pricing & promo validation
Vendor managed inventory
Advanced
Shipment
Notices
Proof Of
Delivery
Goods Receipt
Notes
Transport
Orders
Inventory
Movements
Logistics
Claims
Debit
Notes
Credit
Notes
Remittance
Advices
Bank
Payments
Complaints
Invoices
Any
Full Automation
Orders/ Pricing & Promo / Confirmation / Shipping Notifications / POD / Delivery Visibility / Discrepancy / Returns / Claims / Invoice / Credit & Debit / Remittance & More!
Any Format
FAX
PDF
XLS
EDI
Multi-format
data extraction
OmPrompt
human
correction
Full Intelligent
business rules
Master data
validation
Accelerated
exception
management
Customer
portal
Reference Data
Any ERP
Single Format
Customer
Transaction
Any Format
FAX
PDF
XLS
Keyed
Customer
portal
Reference Data
Any ERP
Single Format
Customer
Transaction
Assisted
Order
Entry
Multi-format
data extraction
Your human
correction
Light business
rules
Accelerated
exception
management
Master data
validation
Assisted Order Entry
Order Management
Customer Services, Purchasing
Delivery Management
Supply Chain, Logistics
Payment Management
Finance, AP / AR
Orders
Order Amendments
Order Acknowledgements
Order Confirmations
Order Status Updates
Price Files
Forecasts
Advanced Shipment Notices
Proof of Delivery
Goods Receipt Notes
Transport Orders
Inventory Movements
Carrier Instructions
Logistics Claims
Invoices
Debit Notes
Credit Notes
Remittance Advices
Bank Payments
Debtor Lists
Complaints
Any
Connection
Inbound
Delivery
Any
Format
Inbound
Transformation
Any
Process
Business
Rules
Any
Format
Outbound
Transformation
Any
Delivery
Outbound
Delivery
AS2
SFTP
Email
Web Services
EDI VAN
Voice / Tone
Web Scraping
Web Portal
Any Image
Any Data
Any EDI
Any ERP
Determination
Business Logic
Validation
Workflow
Any Image
Any Data
Any EDI
Any ERP
AS2
SFTP
Email
Web Services
EDI VAN
Email
SMS
Web Portal
Transactions
per
month
Number
of customers
Number of
Full Time
Equivalent
Variables
FTE Fully
loaded cost
Number of
Countries
Solution
Recommendation
Setup
(one-time)
Automation Mapping
(one-time, Per customer)
Annual License fee
(Annual, Per Transaction Type)
Monthly Transactions
(Monthly)
1
2
3
4
Project management
ERP Integration
Master data
£11K
£550
£550
Full Automation Map
Assisted Automation Map
Auto Extraction
Web Portals
£385 or
£25 or
£5
Per country
Regional
Global
£3.3K or
£33K or
£66K
Based on actual Transaction bands seen here
Cost (£)
No of
transactions
Cost Per
transactions
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
2200
2100
1.05
2750
2800
0.98
3300
3400
0.97
3850
4200
0.92
4400
4900
0.90
4950
5700
0.87
5500
6500
0.85
6050
7300
0.83
6600
8200
0.80
7150
9000
0.79
7700
9900
0.78
8250
10900
0.76
8800
11800
0.75
9350
12800
0.73
9900
13700
0.72
One Time' Set up
Units
Unit Cost
GBP £
Year 1
Year 2
Year 3
Setup per Country
ERP Connection
Master Data
Full Automation Maps
Assisted Automation Maps
1
1
2
20
e
11,000
1,100
550
385
25
11,000
1,100
1,100
7,700
0
0
0
0
0
0
0
0
0
0
£22,150
£0
£0
Ongoing Payments
Units
Unit Cost
GBP £
Year 1
Year 2
Year 3
OA Licence - Annual
Transactions - Monthly
Extended Support - Optional
1
12
0
3,300
2,200
5,500
3,300
26,400
0
0
0
3,300
3,300
26,400
26,400
£29,700
£29,700
£29,700
Assisted Automation – 1000 Orders PM / 230 Customers
One time Cost
£22,150
On Going, Monthly Costs
£2,475
Total 1 Year Investment
£51,850
£111,250
Total 3 Year Investment
Best of Breed Automation
Total


Automation
85%
£161,205
Reduce Costs
Improve Quality
Create Value
Reduce
Labour
Costs
Eliminate
Keying
Errors
Avoid
Delays,
Fines &
Claims
Improve
DSO
Increase
Response &
Cycle Times
Improve
Staff
Churn
Exceed
OTIF
& SLA
Increase
Customer
Satisfaction
Increased
Productivity
Time to
focus on the customer
Customer
Demand
Planning
Introduce
Up Sell / Cross Sell
Goal
Pre Project
Post Project
Solution
Benefits
Reduce the cost of Order Entry for a
$20bn
consumer goods company
35 FTE's
Reduce the cost of Order Entry for a
$20bn
consumer goods company
Staff Cost
17 FTE's
Cost saving of €540k per annum.
Increased time for remaining FTEs to spend on value-adding customer interactions.
Achieve the Perfect Order for a major global wine business
98%
Identification and resolution of errors at Order Entry – incl. pricing, product details, and delivery addresses.
Order Accuracy
99.70%
€612K
total impact across
60k
orders per

year.
Reduce the impact of Logistics Claims
for a global dairy company
£18M pa
Automated the updating of delivery claims to a single platform.
Write Offs
£12.M pa
Reduction in goodwill write offs by
£5.4M
pa.
Reduce transport spend in the face of rising costs for a
$20bn
consumer goods company
£70M
Connected client SAP system & TMS to over
500

carriers to buy backloads.
Transport Cost
£66.5M
Allowed quotes from hundreds of carriers with no increase in planning costs.
Faster onboarding of new clients for one of the world’s leading logistics companies
Up to 6 Months
Deployed a semi-dedicated group of integration analysts
On boarding time
2 – 4 Weeks
Reduced on boarding time to weeks accelerating time-to-revenue and helping to reduce client churn
Enable close to real-time POD in order to win a very large order for a

£4bn

automotive business
30 Days
Developed a scripted Interactive Voice Response (IVR) solution to capture POC/POD data.
POD Lead-Time
2 Hours
Over 95%
of POC/POD delivered in

<2 hours, 100% in <24 hours.

Damage reports captured at source.
End-2-End
capability with
Modular solution options
We support
all transaction
types, and customer profiles
sector experience
Reference-able
Platform
designed to be agile

and adaptive to change
Minimal
IT resource

required, now
offering

5 day
on boarding!
Demand planning & forecast
Countries
THANK YOU
Questions
and next steps?
Coreen Head
coreenhead@omprompt.com
+44 (0)7878 882 275

MINIMAL IT
ASSISTANCE
CONTINUOUS IMPROVEMENT
RAPID
ON-BOARDING
ROI IN < 12
MONTHS
volume
High
volume
Low
volume
Assisted Automation
Auto Extraction & Web Portals
Delivery
Automation

Payment
Automation

Typical Customer Pareto
Project:
Order Automation
Trading Partners:
117
Sponsors:
Rebecca Williams, Head of Customer Supply Chain

Solution
“After the recession we emerged as a leaner globalised business and a less heavily-resourced organisation and needed to find efficiencies in their manual processes.”

“We didn’t want to force a heavy change of a B2B web portal on our customers.”

Why Automate?
“Now we don’t have to touch every order multiple times & ‘’Our people have more time to do all the things you’d expect the customer-facing team to do’’

‘’We’re able to step away from the transactional and let the process run itself.”

“What’s exciting is how we’ve unlocked resources. We have grown by over a third in the last three years, despite our reduced team size. We couldn’t have done this without OmPrompt”

The results
Why would Danone Waters UK recommend OmPrompt?
“OmPrompt is a mind-set about delivering a service, not just a tool “As your business changes OmPrompt comes with you.

OmPrompt helped us to start the journey to automation and, ultimately, to improve customer service experience, by streamlining their order process, and they are now working on other automation steps within the order-to-cash process.

They have made it easy for to do business with us – even though we’re not the easiest business to do business with.”
Case Study - Danone
Case Study - Arla
Project:
Multiple
Trading Partners:
Private
Sponsors:
Malcom Hamilton, Customer Services Manager
Solution
48,000 Manual orders per annum / 1,000 orders per week. Eliminating error was especially important because of the short shelf-life of fresh dairy products, which cannot easily be collected when wrongly delivered.
Why Automate?
Order entry accuracy has increased from
98.6% to 100%, virtually eradicating
operational error due to incorrect orders.

“My team are now involved in tasks such as ensuring that goods arrive on time and in good condition, proactively calling customers to advise when a delivery is going to be late, tracking vehicle availability, and promoting Arla’s products.”

“With more time available, the team has
been able to benefit from additional training
and up-skilling.”

This has enriched jobs and contributed further to quality of service and customer satisfaction.”
The results
Why would Danone Waters UK recommend OmPrompt?
“OmPrompt combines technology, people and process to provide multi-format support, accelerated exception management and intelligent business rules.”

“OmPrompt provides a lot more than order automation, which is what they are best known for. They have helped Arla successfully streamline a number of transactional processes including: claims processing and validation, delivery visibility, and we are currently working on a project that will result in the automation of customer complaints.”
Full transcript