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The Guest Cycle

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by

Marco Polo

on 9 April 2014

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Transcript of The Guest Cycle

How to Check - in
1 .What is Guest cycle
2.Pre-Arrival
3.Arrival
4.How to check - in
5.Self check - in
6.Smart phone check-in
7.Conclusion
Each stage of the guest cycle is associated guest service, and guest accounting activity
Guest Accounting
Pre-arrival
Registration
Occupancy services
Guest services:

Reservation
Check-out and history
Establishment of credits
Posting charges
Night auditing
settlement of accounts
At the pre-arrival stage, the hotel must create for every potential guest a reservation Record. Doing this initiates the hotel guest cycle. Moreover, reservation records help personalize guest services and appropriately schedule needed staff and facilities
The reservation department should, then, complete all the pre-registration activities and prepare guest folios (applicable only for automated systems). Doing so will eventually maximize room sales by accurately monitoring room availability and forecasting room revenues
Arrival
arrrival
Arrival
At the arrival stage, registration and rooming functions takes place and the hotel establishes a business relation-ship with the guest.
The check-in clerk should determine the guest’s reservation status (i.e. pre-registered guests versus walk-ins). Later, he/she shall prepare a registration record or make the guest sign the already-printed pre-registration record (under some of the semi-automated and all fully automated systems).
The registration records shall include the following personal and financial items
Personal information:
1. Name and Surname of the guest along with billing address, telephone number, and any other coordinates
2. Passport number, birth certificate, and/or driving license number (whatever applicable)
3. Any special needs or requests
4. Guest Signature

1. Date of arrival
2. Expected date of departure or length of stay depending on how the system in the hotel is designed
3. Assigned room number
4. Assigned room rate
5. Guest's intended method of payment
Financial information
Steps
1
Locate the main lobby and front desk. Usually the front desk is near the front entrance of the hotel or there will be signs directing you to it.
2
Follow the directions if you have a reservation or not.
If you don't, ask if they have any rooms available. If they are full or booked, you'll need to find another hotel.
If you do, you'll usually need some identification to verify your name. Some hotels require you to pay for the room before you get your key. Most hotels will require acash deposit if you do not have a debit or credit card. Cash or credit/debit card is acceptable in most places; some will have a check option, depending on the hotel.

3
Get the hotel key from the reservation desk and ask for directions on how to get to your room. If you are given an electronic key and you are not sure how to use it, ask for directions. Sometimes electronic keys can lose their information during your stay; you will need to return to the desk with some form of ID to have the information re-inserted. If you are staying with others in the room, ask for two keys so that both the adults can come and go without having to rely on one another being there
Checking into a hotel is generally very straightforward, although the procedures can vary depending on where you are and the level of difficulty can increase where there are language barriers involved. This article provides a basic run-down to begin with.
hotel self check in machine
smartphone hotel check in
The guest cycle describes the activities that each guest passes by from the moment he/she calls to communicate a reservation inquiry till he/she departs from the hotel
Pre-Arrival
Arrival
Occupancy Departure
Guest services
Guest Accounting
Establishment of
credits
Posting charges Night auditing
settlement of accounts
The registration records shall include the following personal and financial items
Conclusion
The Guest Cycle
Full transcript