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Contact Us - 56427

Available at Prezzip.com
by

Your Prezis

on 13 November 2016

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Transcript of Contact Us - 56427

Call Center
Online
SMS
KCB Branches
kcb.gov.kw
Complains
Installments
Social Media
Headquarter
South Surra
Contact Us
Payments
Loans
You've got message
important!
Mobile App
Download Now
October 2016

KCB


Kuwait Credit Bank
Alasma
Farwaniya
Alriqqa
Garnada
Aljahra
Jaber Alali
Altahreer
Tower
Aljileeb
Twitter
Facebook
Instagram
Youtube
Linkedin
Objectives

Communication
Channels
Be closer
Quality of service
Serving wider clients
181 0000
Number
of employees
5
No Team Leader
12 - 15
Team Leader
Working
hours
7:30 am - 1:30 pm
8:00 am - 8:00 pm
Services
Informative
Informative &
Interactive
Current
Future
Incoming Calls/Day
200
Peak Hours
10:00 am - 1:00 pm
Type
of calls
Inbound
Outbound & Inbound
Abandoned Calls /Day
7
July 2015 - August 2016
1
2
3
How can I help you ?
Needs Improvement
Approved
Under Development
Needs Improvement
Approved
Needs Improvement
Office
Space

Aljohara Tower
4 Desks
Alhamra Tower
20 Desks
Infrastructure
& Tech

CRM
IVR


Core Banking

General
Inquiries
Hello,

My name is
Alya Alrajhi
Loan
Details

Prosperct Client
Existing Client
Portfolio
Update
Existing Client
Engineer
Inspection
Existing Client
Complains

All Clients
Existing Client
Pay
Installments

Tele
Marketing
Portfolio
Updating
Surveys
Verification
Services
Is there anything else I can help you with?
Thank
you
Team Members

Humoud Al.Muhaimeed
Habari Al. Khashti
Eng. Wafa Kathem
Eng. Elaf Ashkanani
Eng. Alya Al.Rajhi
Fatma Ghareeb
Full transcript