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Total Quality Management

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ahmad sultan

on 27 November 2012

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Transcript of Total Quality Management

The Outcome of TQM Conclusion Toyota Walt Disney Internal Advantages:
Higher profit- increase sales and market share
Reduction of cost- reducing wastes
Employees satisfaction and morale

External advantages:
Customer satisfaction and retention
Improve good reputation The Product Whats Wrong? -Long Lines at Theme Parks
-Customer dissatisfaction
How to implement TQM?
-Improve teamwork and communication
-Technological Innovation
(The Walt Disney Company’s
website)
Total Qauilty Managment Total: involvement of the whole organization’s parties

Quality: Excellence, zero defections, satisfying customers

Management: Planning, Controlling, Directing

(Hashmi, 2010) TQM
-Employees suffering from lack of motivation
-Increased of poor product quality and defect

How to implement TQM?

-Training employees
-More attention towards machines
(Toyota Motor Corporation Global Website, Web 9/11/2012).

Whats Wrong? Ahmad Sultan
Bahar Rajabieh-Shayan
Manar Sultan
Noor Muhialdin Resources Internal Advantages:
-Higher profit- increase sales and market share
-Reduction of cost- reducing wastes
-Employees satisfaction and morale
External advantages:
-Customer satisfaction and retention
-Improve good reputation
(Reid & Sanders, 2009)

The Outcome of TQM Introduction to TQM -Different approaches of TQM
-Toyota achieved it through efficient manufacturing syste
-Walt Disney Company achieved it through improving customer service References Barnes, B. (2010, December 27). Disney Tackles Major Theme Park Problem: Lines. The New York Times. Retrieved November 4, 2012, from http://www.nytimes.com/2010/12/28/business/media/28disney.html?_r=1&








Barnes, B. (2010, December 27). Disney Tackles Major Theme Park Problem: Lines. The New York Times. Retrieved November 4, 2012, from http://www.nytimes.com/2010/12/28/business/media/28disney.html?_r=1&
Hashmi, K. (2010, March 16). Introduction and Implementation of Total quality Management (TQM). Six Sigma. Retrieved November 9, 2012, from http://www.isixsigma.com/methodology/total-quality-management-tqm/introduction-and-implementation-total-quality-management-tqm/
Reid, R.D., Sanders, N.R. (2009). Operations Management. (4th Edition), Pages 138-139 & Pages 147-158.
The Walt Disney Company website. Company Overview. Retrieved November 10, 2012, from http://thewaltdisneycompany.com/about-disney/company-overview
Toyota Motor Corporation Global Website. Changes and Innovations (include the Creative Idea Suggestion System). Retrieved November 9, 2012, from http://www.toyota-global.com/company/history_of_toyota/75years/data/company_information/management_and_finances/management/tqm/change.html
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