Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Strategy Session Overview

Overview, Electrostatics, Currents, and voltage and resistance
by

HCL Franklin

on 11 September 2013

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Strategy Session Overview

Electrical currents must have somewhere to go.
An electrical current is almost always circular in its path.
Currents= I, intensity of electric flow, amperage
A switch is a device that will safely break or complete a circuit path.
COLLECTIONS
Business Rules
Strategy Implementation
Process Overview

Discussion Topics
Regulations- Market Specific
Strategy & Business Rules
Disc/Rec/Energize Work-List
Outbound Call Strategies
Balance Transfers
Late Fees
Skip Tracing
Special Review
Collection Agencies
Payment Arrangements
Correspondence
Risk & Controls

Work-List
Outbound Call Strategy
COLLECTION CALLS WILL BE PERFORMED DAILY BY OUTBOUND COLLECTION REPRESENTATIVE’S TO SUPPORT PA EVALUATIONS, DEPOSIT REVIEWS, ESCALATIONS, AND PAYMENTS.
Strategy and Business Rules
Collection activities leverage a combination of robust system enhancements and automated processes coupled with manual interventions. These actions will be largely determined by specific credit events that promulgate the customer’s creditworthiness score and enable automatic performance of a variety of activities and batch jobs to support application of late payment charges, notices, collection work-lists, and final bill activities which support assignment to internal and external 3rd parties and applications.


Rules and Use
Collection Strategy established for all DE Business Lines
Threshold Set at $25
Risk Used to Evaluate Dunning Paths and Program Qualifications
Dunning Locks Created to Exclude and Protect
High-Level Process Flow
Balance Transfers
The Collection Group reviews the open credit and debits. If an item is eligible for transfer and the business rules have been met, the group will manually transfer open credits.
Late Penalty Fees
THE LPF IS CALCULATED BASED ON SIMPLE INTEREST AT A DAILY RATE MULTIPLIED BY THE NUMBER OF OVERDUE DAYS. THIS APPLIES FOR DERS, DEP, AND DEFAULT SUPPLY.
Coulomb's Law
What is it?
Two charged objects attract each other with a force that is proportional to the charge on the objects and inversely proportional to the square of the distance between them.
Huh?
Two objects attract each other based on how charged they are and how far apart they are. The farther away they are from each other the less they effect each other.
What's the formula?
electrostatic force=(electrostatic constant)(charge 1)(charge 2)
(distance between them squared)
or
F=k q q
d
F=electrostatic force (N)
k=9.0x10 N*m /C
q =charge on object 1 (C)
q =charge on object 2(C)
d=distance between them
9
2
2
1
2
2
1
2
Alberta Works
Customers may apply to Alberta Works for assistance in paying their outstanding utility charges
If you're not careful, you might complete the circuit with your own body. This can be deadly.
Skip Tracing
SKIP TRACING IS THE RESULT OF COLLECTION RELATED FINDINGS AND REQUIRES ADDITIONAL RESEARCH AND VALIDATION BY UTILIZING A VARIETY OF TOOLS TO LOCATE AND VALIDATE CUSTOMER INFORMATION.
Circuits
Electricity must have a complete loop to flow through.
This loop is called a circuit.
Most circuits have a switch to safely open and close the circuit.
Open circuit: the switch is not connected and no electricity is flowing
Closed circuit: the switch is connected and electricity is flowing
When you turn on electrical devices, you are closing the circuit.
Objectives
Evaluate Processes, Gaps and Market Scenarios

Validate Processes and Market Scenarios

Collaborate and Develop Solutions for DE Customers

Understand Alberta Collection Practices
Dunning
Used to Protect Accounts
Prevent Dunning
Filter Collection Lists
Credit Events
Contribute to Risk Score
Utilized to Focus Activities
Reduce Manual Interventions
Call Reasons and Types:
Dunning , Payment Requests, Payment Failures, Payment Arrangement Reminders, General Collection

IVR Prioritization:
Risk Class, Days Outstanding, Amount Due
THE WORK-LIST WILL BE REVIEWED DAILY BY THE CREDIT AND COLLECTION GROUP FOR DERS AND DEP THE DAY BEFORE THE DER OR DSR IS PRODUCED
Batch and Review Process
Agent Exception Limits
Collection Standards
BPO-COLLECTIONS UTILIZES A NUMBER OF SYSTEM AND MANUAL TECHNIQUES TO INCENTIVIZE CUSTOMER PAYMENTS IN AN EFFORT TO MINIMIZE BAD DEBT WHILE MITIGATING CREDIT RISK.

COLLECTION PRACTICES BETWEEN COUNTRIES WHILE SIMILAR DO CREATE SOME INHERENT DIFFERENCES THAT SHOULD BE FURTHER EXPLORED.
Guided by Risk Class, Season, Type & Commodity
IVR and Letters
Skip Tracing
SKIP TRACING IS THE RESULT OF COLLECTION RELATED FINDINGS AND REQUIRES ADDITIONAL RESEARCH AND VALIDATION BY UTILIZING A VARIETY OF TOOLS TO LOCATE AND VALIDATE CUSTOMER INFORMATION.
Privileged and Confidential
Solicitor-client privilege is expressly claimed for this document

Privileged and Confidential
Solicitor-client privilege is expressly claimed for this document
Payment Arrangements
PAYMENT ARRANGEMENTS ARE OFFERED TO CUSTOMERS AS A MEANS OF EXTENDING THEIR PAYMENTS OVER SEVERAL FUTURE DUE DATES. PAYMENTS WILL APPLY AND DUNNING WILL EVALUATE BASED ON THE NEWLY ESTABLISHED DUE DATES. IF THE CUSTOMER DEFAULTS ON THEIR PAYMENT ARRANGEMENT, THE PAYMENT ARRANGEMENT MAY BE CANCELED AUTOMATICALLY. THE OPEN ITEMS WOULD THEN PROCEED ON THE COLLECTIONS PATH ACCORDING TO THEIR ORIGINAL AGE.
Agencies
Full transcript