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Adv1Week3Day5

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English4callcenters .com

on 6 April 2018

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Transcript of Adv1Week3Day5

GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have eaten
You have eaten
He
has
eaten
She
has
eaten
It
has
eaten
We have eaten
They have eaten
I have not eaten
You have not eaten
He
has
not eaten
She
has
not eaten
It
has
not eaten
We have not eaten
They have not eaten
Have I eaten?
Have you eaten?
Has
he eaten?
Has
she eaten?
Has
it eaten?
Have we eaten?
Have they eaten?
Positive
Negative
Questions
Contraction: I've eaten. I haven't eaten
Your coach will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
Your coach will explain to you the grammar chart. Pay attention.
Form:
[Subject+ Have/has + been + present participle]
I have been eating
You have been eating
He has been eating
She has been eating
It has been eating
They have been eating
We have been eating
I have not been eating
You have not been eating
He has not been eating
she has not been eating
It has not been eating
They have not been eating
We have not been eating
Have I been eating?
Have you been eating?
Has he been eating?
Has she been eating?
Has it been eating?
Have they been eating?
Have we been eating?
Positive
Negative
Question
Present Perfect Progressive
LET'S
CHECK
ROGER
Listen the audio and write down the answers for each of the questions.
Wh questions
What...?
Where...?
When...?
Who...?
Which...?
Why...?
Who...with...?
How...?
How long...?
How many...?
How much...?
How often...?
Review stars/goal/melody and have all students practice the repetitions
AUTOMATIC
Fluency
?
Linking words:


60 seconds non-stop
Get in couples, you have one minute to discuss a question for today using the tense learned.

1.
2.
3.
Make groups. Choose a character, a scenario and time to act!
IMPERSONATING
TEAM
VOCABULARY
PUSH
Check out the following vocabulary and get ready for your Skype phone calls tomorrow.
SOLVE
ANALYZE &
Stand up, get in couples and read the following case, discuss it. Be ready to go to the front and give your answer in front of the class.
Recovery
TIME
VOCABULARY
DOUBTS
REVIEW
Discipline check
S1
S2
COMPETITION
REMEMBER! Study the vocabulary for tomorrow calls!
THAT
APPLIED
GRAMMAR
Form:
{subject+have/has+past participle}
Your coach will give examples of how to use the grammar, then you make them up!
Present Perfect
APPLIED
GRAMMAR
Your coach will explain to you the grammar chart. Pay attention.
Form:
[Subject+Have/has + been + present participle]
Present Perfect Progressive
FAST VOCABULARY
REVIEW
Recap yesterday`s vocabulary, be ready to use it for the calls!
Parcel Services
Package
Label
Mailbox
Stamp
Premium service
Pick up
Dimensions
Drop off
Package
Label
Mailbox
Stamp
Premium service
Pick up
Dimensions
Drop off
Ask questions about any doubts you may have, Your coach will answer them.
1. You are a customer, and you sent a package through FedEx to your Friend. It is very important for your friend to receive the package in 2 days, but you lost your tracking number, call FedEx and ask for help.
2. You work at FedEx, answer your customer's questions.
3. Call your friend and tell him/ her that you have not received the package yet. Ask him/her why.
DOUBTS
REVIEW
Ask as many questions as you can, this section was created to clarify every doubt that you have
Coach, how do you say "Yo había visto este lugar antes..."?
Coach, when can I use the modal used to?
Coach, where can I practice listening?
1. What does he want with his pizza?
2. What extra features does the new iPhone have?
3. What is going to happen if Kevin does not clean the room?
4. Where is the Smith family going?
5. What did he order?


Match the word with the definition, once you have the vocabulary give your own example.
Your Life
Change
Mentality &
Discipline
What you believe is your reality. One requirement is to have a successful mentality which we reach through techniques that successful people have used to accomplish great results.
"Do what you have to do when you have to do it, whether you want or not". Learning English is like going to the gym, if you follow your diet and your coach's feedback you achieve your goals faster.
Mentality:
Discipline:
Improve our student's life quality, by teaching them how to get fluency and confidence in English, using our powerful system "English with mentality and discipline" for them to achieve all their goals and dreams in the shortest time possible according to their individual effort.
Mission:
We are the best teaching English worldwide with mentality and discipline, being at the forefront of innovation and technology.
Vision:
Couples
Debate
Instructions:
- Your coach will set the couples to prepare the debates.
- Choose a topic to have a debate, the topic needs to be approved by your coach.
- Prepare your debate by researching statistics, and prepare a good argument to
defend your point of view.
-You can bring visual support to show your research.
Suggested Topics:
-Health Care
-Death Penalty
-Creationism Vs Evolution
-Torture in prison
-Euthanasia
-Juveniles judged as adult
-Life after death
-Ban Zoos
-Privacy
-Cellphones in class
Choose a couple and get ready to prepare your exposition for Advanced 1 Week 2 Day 1.
You must watch this video
Look at the invoice and try to identify the parts of the bill using the previous vocabulary. Get in couples and explain the invoice to your classmate.
It is used to talk about actions in uncertain time in the past.
I
have applied
here before.
You
have studied
English for a long time!
Positive
Negative
Questions
I
have not seen
that movie before.
She
has

not

given
her best...
Have
you
talked
to your boss?
Has
he
applied
for that position before?
Positive
Negative
Questions
Have
you
been exercising
lately?
I/He/You___________
Used to talk about an action that started in the past
and is still happening in the present!
This activity is not for today!
You are new on a phone service account. A customer called in to make a payment of $20 for his phone service but you charged $200 on his card. You are afraid that he might get upset and that your supervisor might scold you.


What would you do?
What options do you have to solve this type of situation?
How would you apologize to the customer?
If he got mad, how would you calm him down?
You
have been studying
English for a while!
You/She/It______________
You
have not been waiting
here for two hours.
They/You/We______________
SIMPLE PRESENT (3rd person)
FORM:
Subject + verb (S/Es)
APPLIED
Your coach will read the first example,
then stand up and give your own examples!
GRAMMAR
1. He drinks lattes every morning!
2.You/He/She___________
Positive
Negative
Questions
1. I am going to get a job!
2.You/He/She___________
1. She doesn't like to eat spicy food
2. We/They___________
1. Does he play american football on sundays?
2.You/He/She___________
DISCIPLINE CHECK
Coach: check one by one each of the trainees' homework. Choose one of the words, its meaning and ask for a sentence with that word with the tense of the week.
Trainees: While the coach checks your classmate´s homework practice the words with the person next to you!


REMEMBER THE KEY OF FLUENCY IS:
REPEAT
REPEAT
REPEAT
,
DISCIPLINE,
DISCIPLINE
, DISCIPLINE
1.Account Number
2.Balance
3. Service Address
4. Invoice
5. Late fee
6. Billing Address
7. Fee
8. Billing Period

A. Detailed list and cost of items or services purchased.
B. A charge or payment for a service
C. The interval of time where a service has been provided.
D. Is the address where the service is provided.
E. An additional charge due to a late payment.
F. Is the address where the invoice is sent.
G. The total amount of money in an account.
H. A unique code which identifies the holder of an account.

What's the service address?
What is the Customer's
name?
How much does he have to pay?
Does he have to pay late fees?
Full transcript