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Knowledge Management Presentation
Transcript of Knowledge Management Presentation
Knowledge Management (KM)
It supports the process of retrieving either explicit or tacit knowledge
It relies on mechanisms & technologies supporting externalization & internalization
Externalization: conversion of tacit knowledge into explicit form
Internalization: conversion of explicit knowledge into tacit form
It supports the process through which explicit/tacit knowledge is communicated to other individuals.
Knowledge sharing may take place across individuals as well as across groups, departments or organizations.
Challenges in Building KMS
Problems & Failure Factors
Inadequate support; managerial and technical, during both implementation and use
Expecting that the technology is a KM solution in itself
Failure to understand exactly what the firm needs (whether technologically or otherwise)
Not understanding the specific function and limitation of each individual system
Lack of organizational acceptance, and assuming that if you build it, they will come-lack of appropriate organizational culture
Inadequate quality measures
Lack of organizational/department fit
Lack of understanding of knowledge dynamics and the inherent difficulty in transferring tacit knowledge with IT based systems
Lack of separate budget
Promoting Acceptance & Assimilation
According to Hecht et. al. (2011), to successfully implement KMS, there are 3 stages:
Start with an internal analysis of the firm
Make a thorough cost-benefit analysis
Evaluate existing work practices and determine how the systems will improve the status quo
Involve the users in the design and implementation process when possible
Involve the user in evaluation of the system when applicable
Make it as user friendly and as intuitive as possible
Support multiple perspectives of the stored knowledge
Provide adequate technical and managerial support
Use product champions to promote new systems throughout the organizations
Perceived attractiveness factors
Focus on collaboration
Knowledge Management Systems
refer to any kind of IT system that stores and retrieves knowledge, improves collaboration, locates knowledge sources, mines repositories for hidden knowledge, captures and uses knowledge, or in some other way enhances the KM process.
Mehmet Secilmis, MSM, GISP
KM systems are integration of technologies and mechanisms developed to support the 4 KM processes.
What is Knowledge
Knowledge is a fluid mix of experience, values,
contextual information, and expert insight
that provides a framework for evaluating and
incorporating new experiences and information
is one of any organization's most important resources.
should become part of everything an organization does, and be part of everyone's job.
embedded in routines and practices, the firm transforms into valuable products and services
Only sustainable advantage a firm has comes from
what it collectively knows, how effectively it uses what it knows, and how readily it acquires and uses new knowledge
Knowledge is broader, deeper, and richer than data or information.
Information becomes knowledge, through:
How does information about this situation compare to other situations?
What implications does the information have for decisions and actions?
How does this bit of knowledge relate to others?
What do other people think about this information?
The aim of
is to put organizational knowledge into form that makes it accessible to those who need it
It literally turns knowledge into a code (though not necessarily a computer code) to make it as organized, explicit, portable, and easy to understand as possible
is vital to a firm's success
Knowledge abounds in our organizations, but its existence does not guarantee its use
How Organizations Manage What They Know by Thomas H Davenport, Laurence Prusak,
Harvard Business School Press - 1998
Classic and Contemporary Works by Daryl Morey, Mark Maybury, and Bhavani Thuraisingham,
The MIT Press - 2002
Discover What You Know
What is Knowledge
is the systematically and organizationally specified process for acquiring,
organizing, and communicating knowledge of employees
so that other employees may make use of it to be
more effective and productive in their work
Knowledge of rationality(mind)
Sequential knowledge (there and then)
Digital knowledge (theory)
Knowledge of experiences(body)
Simultaneous knowledge(here and now)
Analog knowledge (practice)
The principal purpose of a
is to show people in the organization where to go when they need expertise
Developing a knowledge map involves locating important knowledge in the organization and then publishing some sort of list or picture that shows where to find it
Some Facts about Knowledge Management
- Knowledge is created by human beings:
Knowledge sharing is a human behavior
- Human needs and motivation lead us naturally to create knowledge
- Everybody is a knowledge worker
- People choose to share their knowledge
- Knowledge Management is born in chaotic processes that take time
• Knowledge must always serve the broader aims of the organization.
• What makes knowledge valuable to organizations is ultimately the ability to make better the decisions.
• Knowledge managers should spend some time assessing their organization's culture before launching KM initiatives.
• There is a definite need for KM as a separate organizational function.
is the speed with which knowledge moves through an organization
refers to the richness (or thickness) of the knowledge transferred
Five Modes of
4 Kinds of KMS
It supports the process of developing new tacit or explicit knowledge
2 KM sub-processes are associated with KM discovery:
Combination - enabling the discovery of new explicit knowledge
Socialization - enabling the discovery of new tacit knowledge
It contributes directly to organizational performance, when used for making decisions & performing tasks.
The process of knowledge application depends on available knowledge.
Knowledge itself depends on the processes of knowledge discovery, capture and sharing.
The better the processes of knowledge discovery, capture and sharing, the greater is likelihood of knowledge available for application in decision making & task performance.
Velocity & Viscosity
TABLE OF CONTENTS
• What is Knowledge?
• Types of Knowledge
• What is Knowledge Management?
• Five Modes of Knowledge Generation
• Codification, Map, Transfer, Velıcity & Viscosity of Knowledge
• What is Knowledge Management Systems (KMS) ?
• Four Kinds of KMS
• Challanges of Building KMS
• Problems & Failure Factors
• KMS Adoption, Accpetance & Assimilation