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Communication Skills

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by

Owen Phillips

on 10 December 2014

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Transcript of Communication Skills

Listening and Speaking Skills
An effective way of learning or teaching is through verbal communication.
As a construction professional, you need to be able to state your ideas clearly.
Some versions of verbal teaching and learning are: Giving and taking instructions, offering and listening to presentations, participating in team discussions, talking with clients, and talking to your co-workers and supervisors.
People learn by listening, not speaking.
Listening
Active Listening on the Job
Real listening also means understanding what someone says.
You must develop good listening skills to be able to listen actively.
Poor listening can cause mistakes that waste time and money.
Stay focused and do not let your mind wander.
Make sure you have good body language when speaking or listening.
For example, nod your head to show that you understand.
Barriers to Listening
Emotion: when you're angry or upset, you stop listening. Try counting to 10 or asking the speaker to excuse you for a minute. Go get a drink of water and calm down.
Boredom: Maybe the speaker is dull or overbearing. Maybe you think you know it all already. There is no easy tip for overcoming this barrier. You just have to force yourself to be focused.
Distractions: Anything from too much noise and activity on the site to problems at home can steal your attention. If the problem is noise, ask the speaker to move away from it. If a personal problem is keeping you from listening, concentrate harder on staying focused.
Placing Telephone Calls
A cell phone is a useful tool on the job site.
Cell phones can distract you from your job, so never make or receive personal calls while working.
Wait until a proper time to recieve or make phone calls.
Make sure you always introduce yourself on a phone call.
Speak clearly because you can not see the other person's emotions or reactions.
Make sure to keep it as brief as possible but to make your point.
Writing Emails
Electronic mail is wide used as a communication tool.
Using this strategy reduces the amount of paper used.
When writing e-mails, the non verbal part of communication is lost, so you have to make sure you compose the email correctly.
Write business letters the same way as formal business letters or memos.
Begin the email by addressing then recipient.
Make sure to use a concise format like bullet points, or numbers to better organize information.
Make sure you send the email to the correct person.
Communication Skills
By: Owen Phillips

Thank you!
Speaking
Barriers to Listening
Phone Calls
Emails
Full transcript