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Proof-SA Annual Meeting - v9 10.28.16

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Transcript of Proof-SA Annual Meeting - v9 10.28.16

WELCOME
Senior Vice President,
Sales & Franchise Business Operations
Spurs Sports & Entertainment
Chair
Visit San Antonio
Frank Miceli
ACCOMPLISHMENTS
KEY
Ivy R. Taylor
WELCOME
Steve Atkins
President, Partner, Brand Strategist
The Atkins Group
CDME, CTA
Casandra Matej
Executive Director
Visit San Antonio
WELCOME
CDME, CTA
Casandra Matej
Executive Director
Visit San Antonio
Frank Miceli
CTA
Senior Vice President,
Sales & Franchise Business Operations
Spurs Sports & Entertainment
Chair
Visit San Antonio
Robert H.H. Hugman
Awards Video
2016 WINNER
Kit Goldsbury Acceptance Video
Brenda Square
WELCOME
Director of Destination Services
Visit San Antonio
JANUARY 6-8, 2017
Sheraton Austin Hotel at the Capital
Austin, Texas
Annual Conference Registration
& Hotel Accommodations
MAYOR
CONGRATULATIONS


Kit Goldsbury!
WELCOME
WELCOME
CDME, CTA Executive Director
Visit San Antonio
WELCOME
Casandra Matej
EDD VIDEO
EDD
WELCOME
Chef Johnny Hernandez
VENUES / FACILITIES
Mike Sawaya, Convention & Sports Facilities
Trisha Frank, Freeman

TRANSPORTATION
Jeff Arndt, VIA
David Strainge, City Sightseeing Tours

ATTRACTIONS / ACTIVITIES
Marco Barros, San Antonio Tourism Council
Travis Wuest, Natural Bridge Caverns

LODGING
Liza Barratachea, S.A. Hotel & Lodging Association
Justin Holley, ABH Hotels

RESTAURANT
Amanda Garcia, San Antonio Restaurant Association
Suzanne Etheredge, Culinaria

LOCAL GOVERNMENT / CIVIC ORGANIZATIONS
John Clamp, Alamo Area Council of Governments
Pat DiGiovanni, Centro San Antonio

Sector Leaders
CONGRATULATIONS
Night In Old
2016 WINNER
Charged with determining the ideal CVB Structure
MAY 2015
DECEMBER 2015
Mayor Taylor appointed a 13-Member CVB Structure Task Force
B Session, Task Force recommended to Mayor and Council to transition the CVB to a public/private (501c6) nonprofit corporation
Opportunities for budget growth
Visit San Antonio Logo Refresh
Driven by greater competitor advantage
Sustain and grow San Antonio’s visitor industry
Task Force chaired by Dan Decker, Texas Travel Industry Association
Today’s Event Partners!
Today’s Table Sponsors!
General Manager of the Westin Riverwalk and Chair of the Award Selection Committee
Bill Petrella
WELCOME
Significant opportunity exists to increase marketing budget equating to improved market performance
Travel is a critical business segment in San Antonio and its regional dominance is greatly threatened
Competitive set cities are dramatically increasing financial resources and substantially increasing inventory (e.g. Austin,n Dallas and Houston)
Current structure is restrictive in terms of competitiveness and speed to market
WELCOME
AWARDS
City Budget History
(In Millions)
+46%
+113%
+114%
+80%
+4%
+38%
501(C)(6)
Atlanta
Con Corazón Award Video
CONVENTION & VISITORS BUREAU
Anaheim/Orange County
VISITOR & CONVENTION BUREAU
Austin
CONVENTION & VISITORS BUREAU
Choose Chicago
Dallas
CONVENTION & VISITORS BUREAU
Greater Houston
CONVENTION & VISITORS BUREAU
New Orleans Metropolitan
CONVENTION & VISITORS BUREAU INCORPORATED
San Diego
TOURISM AUTHORITY
Visit Baltimore
Visit Denver
Visit Indy
Visit Phoenix
Mayor and City Manager initiated a CVB Transition Leadership Team comprised of representatives from both public/private sectors and City Council
FEBRUARY 2015
Lori Houston
Casandra Matej
Carlos Contreras
Maria Villagomez
Troy Elliott
Lori Steward
Mike Sawaya
Hugh Miller
PUBLIC SECTOR
Frank Miceli
Dan Decker
Geoffrey Crabtree
Lauren Ferrero
Denise Hernandez
Rusty Wallace
Tammy Trascher
PRIVATE SECTOR
Roberto C. Treviño (District 1)
Rebecca J. Viagran (District 3)
CITY COUNCIL
PARTNER WITH US!
Partners.VisitSanAntonio.Com
Annual Report
Co-Op Opportunities
WELCOME
THANK YOU!

Please join us for the reception
Robert H.H. Hugman Award
Services Manager of the Year Awards Video
Con Corazon Award
(NIOSA)
San Antonio!
Convention & Sports Facilities
THANK YOU TO
THANK YOU TO
CONGRATULATIONS


2016 Services Manager
of the Year Award Winner
Whitney Winton!
CITY
GOV'T
AGENCY
San Antonio
CONVENTION & VISITORS BUREAU
Senior Vice President,
Sales & Franchise Business Operations
Spurs Sports & Entertainment
Chair
Visit San Antonio
Frank Miceli
WELCOME
Executive Director,
Convention & Sports Facilities
Michael Sawaya
WELCOME
Inaugural Visit San Antonio Board of Directors
2015-2017 CVC Members
THANK YOU
Appointment by Mayor
Councilwoman Rebecca J. Viagran, District 3

Appointment by Mayor
Councilman Alan E. Warrick, II, District 2

Appointment by City Manager
Sheryl Sculley, City of San Antonio

Hotel and Lodging
Dan King, Hyatt Hill Country Resort and Spa (1 Year Term)

Rusty Wallace, Omni Hotels and Resorts (2 Year Term)

Tim Sullivan, Marriott River Center / River Walk (3 Year Term)
Transportation
Jeff Arndt, VIA (3 Year Term)

Chamber
Denise Rodriguez-Hernandez, True Flavors Catering (1 Year Term)

At Large (3)
Pat Frost*, Frost Bank (1 Year Term)
Davis Phillips
Phillips Entertainment, Inc.
Michael D. Cortez
Mi Tierra Café, Inc.
Geoffrey Crabtree
Methodist Healthcare System
Rudy Garza
Hispanic Chamber of Commerce,
CPS Energy
Rick Grinnan
Republic of Texas
Justin Holley
ABH Hospitality Management LLC
Vanessa Lacoss Hurd
DoSeum
Maria Martinez
Marriott Plaza San Antonio
Casandra Matej
Convention E Visitors Bureau
Bill Petrella
Westin Riverwalk
Bob Raymond
Dahill
Rob Rodriguez
Alamo Asian-American Chamber of Commerce, Cielo Vista Lodging
Tammy Peacock-Werline

Hard Rock Cafe
Mike Sawaya
San Antonio Convention E Sports Facilities
Ron Stinson
Arbor House Suites Bed E Breakfast
Tim Sullivan
Marriott Rivercenter/ Riverwalk
K. "Andy" Tiwari
Tiwari E Bell, PLLC
Neal Thurman
Six Flags Fiesta Texas
Rusty Wallace
Immediate Past Chair
Omni La Mansion del Rio E Mokara Hotel E Spa
Diane Centeno
SeaWorld San Antonio
Frank J. Miceli
CVC Chair
Spurs Sports E Entertainment
Johnny P. Hernandez
1st Vice Chair
La Gloria Capital
Trisha Frank
2nd Vice Chair
Freeman
Roberto C. Trevino
City Councilman District 1
Rebecca J. Viagran
City Councilwoman District 3
Larry Anthis
Capital One
John Bouloubasis
Yellow Cab
Henry Brun
Richport Enterprises, Inc.
Christal Campbell
Southwest Airlines
True Flavors Catering
2013 Winner of the Con Corazón Award
Leisure Attractions
Carl Lum, SeaWorld San Antonio (2 Year Term)
CEO/President
Casandra Matej, Visit San Antonio

Ex Officio Voting
Mike Sawaya, Convention and Sports Facilities

Ex Officio Voting
Jenna Saucedo-Herrera, San Antonio Economic Development Foundation


Ex Officio Non-Voting
Tom Jones, City of San Antonio – Aviation Department

Ex Officio Non-Voting
Major General Juan Ayala, City of San Antonio – Office of Military Affairs

Marise McDermott
The Witte Museum (3 Year Term)

Restaurant Culinary Industry
Ruben Sepulveda, Don Pedro’s / S.A. Restaurant Association (2 Year Term)


Heritage / Preservation
Michael Cortez, La Familia Cortez Restaurants (3 Year Term)

Arts / Culture / Music
Henry Brun, Richport Enterprises Entertainment Consultants (1 Year Term)
Frank Miceli, Spurs, Sports and Entertainment (2 Year Term)
Seeking Opportunities with Visit San Antonio?
Visit
sanantonio.gov/hr
Overall Performance Measures
Performance Measure
FY 2017 Goal
Service Delivery Ranking (scale of 1-4)
3.9
Convention Room Nights Booked
912,000
Media/Editorial Value for San Antonio ($ in millions)
$33.60
Online Engagement (in millions)
7.20
NOTE: These are approved metrics through the 2017 City budget process.

Maximize opportunities associated to the Henry B. González Convention Center transformation.

Enhance and broaden San Antonio’s awareness through Mix It Up advertising and marketing strategies.

Maximize short-term business opportunities through sales strategies and Tourism Sales.

Execute the CVB’s structural transition to a public/private 501(c)(6) organization positioning the organization for future success and growth.

Develop a Revenue Enhancement Plan for the purpose of growing and diversifying revenue sources for VSA.

Overall Organizational Strategies for 2017
satravelsforward.com
Cristina Aldrete, North San Antonio Chamber (3 Year Term)
V I S I T S A N A N T O N I O
2 0 1 6 A N N U A L M E E T I N G
A
quality experience
is paramount to the total number of visitors, visitor spending & return intentions.
Partners.VisitSanAntonio.com
WHAT DO WE NEED TO WORK ON TO STAY COMPETITIVE?
HOW ARE WE DOING?
San Antonio Vision:
Staying competitive against other destinations is vital to our future economic growth. Together, we will meet our destination goals.
CO-OP VIDEO
This snapshot Visitor Report reflects real-time and trend-line metrics on how we’re doing in the eyes of visitors against industry standards & best practices, and eventually against other destinations.
Have We ‘Moved the Needle’?— Meaningful Metrics:
Official Accreditation:
We are proud to be one of the very first destinations to be accredited as an Experience Dedicated® Destination (EDD: We are Ed)® a symbol of quality that shows the public that we care about their experience.
That’s the power of
Ed
!
28%
36%
36%
HOW MANY ARE FIRST-TIME VISITORS?
Visitor-reported first-time visits combined for June, July & August 2016
were
first time visits
Over
1/3
Yes
No
No, I'm from the area
There are lots of events in San Antonio that make it easy to have fun. Going to The Pearl is a great way to get away from the River Walk and have a totally different (better, in quality respects) experience in San Antonio. Dirty windows with etched graffiti give the interesting downtown area a negative look in general.
What Are We Hearing From Visitors / Consumers?
Visitor-reported distance traveled combined for June, July & August 2016
HOW FAR DID THEY TRAVEL?
61%
30%
9%
Downtown at night seems more dangerous than last year, yet somehow it feels safer at day.
were from
BEYOND 180 MILES
1/6
Wonderful experience at the shiny new convention center. I LOVE the sculpture in the lobby.
More effort needs to be given to role-playing as well as experiencing directly what it is like to visit San Antonio and enjoy key attractions with-out a car. Including starting at key points of arrival such as the airport, various bus stations (Megabus, Greyhound, Omnibus) and Amtrak as well as attempting to navigate and leave the city (travel to departing stations) by public transit.
The city has really done a great job of upgrading the Riverwalk and many of the parks. There are now more activities to draw both visitors and locals downtown (the Thursday night movies at Main Plaza, improvements to Hemisfair Park, for example).
It's very busy but there are plenty of things to do and things to look at. We have enjoyed our time here in San Antonio
Everyone's so nice; Everyone's super helpful; Very friendly, very diverse and very interesting!
San Antonio is one of the most unique cities around. I have traveled to many cities around the country and this is one of the most beautiful, and the locals are the most friendliest.
There is so much to see and do and show guests in San Antonio. I am always interested in new attractions.
Beyond 180 miles
Between 50-180 miles
Within 50 mile radius
which translates into spending on lodging, food etc.
WHO VISITED?
Visitor-reported type of visitor/main trip purpose combined for June, July & August 2016
40%
32%
28%
Leisure traveler
VFR-Visiting friend/relative
Business/meeting/conference
The present Mayor, City Manager and Council members are all working as a team in commitment to a vision for San Antonio's future. This sincere interest, work and endeavors makes San Antonio the place to be.
Expensive. It's dirty. Garbage, homeless people, and dirty bus stops make me feel uncomfortable.
The river walk is much dirtier than I expected.
I went to the Alamo, Ripley's, the mall, and the market. Extremely disappointed. The previous years that I have visited were a lot better. This time around the streets smelled like urine, a lot trash all over and many homeless people just loitering. This is NOT the San Antonio I remember. Unfortunately, my family and I will not return. Very sad that so many people visit this area and they are left with this poor impression.
Amazing visit! THE STEAK N SHAKE IN THE AIRPORT MADE MY TRIP!! Great customer service, great staff, great atmosphere. The manager gave me a list of fun things to do while I was here as well!!!! Amazing!!
The memorable image I have is not a positive one. The negative image of people asking me for money frequently and making me feel unsafe will stick with me for a long time.
Historic & beautiful & well preserved. The culture and experience really highlighted my trip. Would do it again.
Bus service outside of the downtown area is either non existent or takes too long to make a round trip, especially if you need to go North or West (within the city limits). I expect more from a large city.
Too many homeless people all over the metro down town area aggressively ask for money!!!
Nearly
were
leisure travelers or VFRs
for this period
3/4
CDME, CTA Executive Director
Visit San Antonio
Casandra Matej
Key Accomplishments Video
Charged with determining the ideal CVB Structure
MAY 2015
DECEMBER 2015
Mayor Taylor appointed a 13-Member CVB Structure Task Force
B Session, Task Force recommended to Mayor and Council to transition the CVB to a public/private (501c6) nonprofit corporation
Opportunities for budget growth
Driven by greater competitor advantage
Sustain and grow San Antonio’s visitor industry
Task Force chaired by Dan Decker, Texas Travel Industry Association
Full transcript