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Stockist Workflow [Shared]

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by

Ali Alatas

on 2 August 2016

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Transcript of Stockist Workflow [Shared]

STOCKIST
CUSTOMER
EXP
DISPATCH TEAM
ACCOUNTS
SALES TEAM
STOCKIST
SALES TEAM
ACCOUNTS
CUSTOMER
EXP
Monthly
Communication
through
Newsletters
Uses FORM only
to place order.
Orders placed by
phone entered
directly into
FORM.
Follow-up by
Sales Team
including OOS
notification
Add incentives or
special instructions
to LIVE
SPREADSHEET
eg. any
replacement
products
LIVE SHEET CHECKED
BEFORE ORDER
INPUTTED
ORDER
PLACED

NO FURTHER
CHANGES
LIVE SHEET
Checked for any
additions
OOS NOT ADDED TO
ORDERS
Standard
Processing
Email Confirmation
goes to Stockist
OOS Credited
CS send Email
Notification To
Stockist within
24 hours of order
received
Xero invoice
generated & sent
to stockist
Linnworks order
received
ANY ISSUES
COMMUNICATED
TO CS
COMPLETE
ORDER
PACKED AND
DISPATCHED
WITHIN 2
WORKING
DAYS
Standard Dispatch
Email Confirmation
with tracking
goes to Stockist
ORDER
RECEIVED
BY STOCKIST &
CHECKED
PAYMENT
Invoice / Account
Issues
Customer
Complaints
Customer Reactions
Short Date Products
Order Discrepencies
End of Month
FOLLOW-UP
Add special
instructions to
LIVE SHEET
ready for next
order
Stockist receives regular newsletters & calls from their BDM. Any products including testers, staff incentives, extra samples, replacements are added to the ‘LIVESHEET’.
CX team check ‘LIVESHEET’ for any additional products to add to order. CX team check order for any OOS and unless production is imminent submit order to LW without these.
Stockists submits order to ‘
sales@paiskincare.com
’ using the excel order form.
Email confirmation is sent to stockist & ‘
sales@paiskincare.com
’ within 24 hours. Email will notify stockist of any OOS or deadline issues.
For any invoice/payment issues they will contact
accounts@paiskincare.com
For any order issues for example, discrepancies, damage in transit, WMO the stockist will contact
sales@paiskincare.com
directly and CX will pick these up and resolve.
BDMs do their monthly/weekly communication with stockists and add any comments to the LIVESHEET for the next order.
What about Prospecting? Send all prospect orders to
orders@paiskincare.com
.

What about Marketing? Send all marketing orders (big or small) to
orders@paiskincare.com
.

CX will write the notes and make sure they’re included with your order.
Stockist receives dispatch email including carrier and tracking details.
Full transcript