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Copy of Copy of Ombudsman General Presentation-Official

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James McFatter

on 6 October 2014

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Transcript of Copy of Copy of Ombudsman General Presentation-Official

Culture Change
Primary Roles
What is an Ombudsman?
Closer look at Florida
An ombudsman is an advocate who has legal authority to identify, investigate and resolve complaints made by, or on behalf of, long-term care facility residents. An Ombudsman’s priority is to protect the rights of people in nursing homes, assisted living facilities and adult family-care homes, and ensure that residents receive fair treatment and appropriate care.
In the state of Florida, a long-term care ombudsman is a volunteer who helps improve the lives of people who live in long-term care settings like nursing homes, assisted living facilities and adult family care homes.
As an advocate, the Ombudsman works on
behalf of a resident to resolve complaints.
A Day in the Life
of an Ombudsman
Ombudsmen educate residents, families, friends or potential consumers about their rights and requirements in a facility.
All services are provided at no charge, and all complaints are confidential.
Residents may be unable to communicate their concerns, or may want the ombudsman to assist in supporting their position.
The Ombudsman was responsible for mediating between the government and the average citizen.
The Ombudsman must be:

1) politically and administratively independent
of the facility or agency involved.

2) accessible to all parties concerned.

3) knowledgeable about long term care and
concerns of the elderly.
The concept of an Ombudsman originated in 1809 when the Swedish government changed from a monarchy to a democratic government.
A Day in the Life of an Ombudsman
State Ombudsman Council
Deputy State Ombudsman
Regional Ombudsman
District Ombudsman Managers
State Ombudsman
District Councils
LTC Facility Residents
Office of State Ombudsman
Program Structure
Florida’s Long-Term Care Ombudsman Program was founded in 1975 as a result of the federal Older Americans Act.
Residents' Bill
of Rights
Assisted Living Facility
Adult Family Care Home
Nursing Home
It takes a special kind of person to commit to such a mission.
These special individuals dedicate THOUSANDS of unpaid hours each year.
Investigates and resolves complaints, and assesses care/services in Long-term
Care facilities from the viewpoint of the resident(s).
The Long-Term Care Ombudsman Program is made up of more than 300 passionate volunteers.
As members of Florida’s elder population make the transition into long-term care facilities, a strong support system for each individual becomes critical.
Nearly 300 volunteer ombudsmen located in 17 districts around the state; each give an average of 20 hours per month to the Program.
Ombudsmen receive 20 hours of certification training, including field work and must complete a minimum of 10 additional hours per year.
Excellence in Advocacy

• Daily regimens that are medically-based, and which give little
attention to the realities of residents’ lives beyond their physical care

• Systematic approaches to dealing with residents that are
dehumanizing and treat them as children.
Over the past several years, these concerns have fueled a number of significant reform efforts within long-term Care.
Know each person.

Recognize that each person can and does make a difference.

Understand that relationships are the fundamental building block of a transformed culture.

Respond to the spirit, as well as mind and body.

Understand that risk taking is a normal part of life.

Put the person before the task.

All individuals are entitled to self-determination, independence and choice wherever they live.

Realize community is the cure for institutionalization.

Promote the growth and development of everyone in the facility.
New Initiatives
Resident Focused Administrative Assessment

Regular Facility Presence

District-Wide Resident Council Meetings

Promotion of Culture Change
Principles of Culture Change
Culture change
Concerns about Long-Term Care
and life
of residents.
Protect the health, safety, welfare, human and civil rights of long-term care facility residents by identifying, investigating and resolving complaints, promoting the enforcement of laws and regulations, and advising and recommending policy to state and federal governments on long-term care issues.
Old System
Breakfast - residents get up early and wait in the dining room.
Breakfast - served at the time a resident requests it.
Culture Change
Old System
Bathing - showers with hoses and stalls, hurried so everyone gets finished.
Bathing - use of whirlpool, towel warmers, relaxed enjoyable time.
Culture Change
Old System
Staff - rotating staff always a new face.
Staff - same staff so relationships are developed.
Culture Change
Old System vs. Culture Change
What is Culture Change?
Transforming long-term care facilities
through person-directed values and
practices where the voices of the individual
residents, and those closest to them, are
honored and respected.
Provide information to consumers searching for a facility.

Register a concern:

Call Toll-Free: 1-888-831-0404

Email: ltcopinformer@elderaffairs.org

Become an ombudsman

Visit us online for info: http://ombudsman.myflorida.com
3 things you can do:
Full transcript