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Honeywell Presentation - new style

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on 22 October 2014

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Transcript of Honeywell Presentation - new style

Connected Shopper
1.5 billion smartphones in use & increasing.


Online retail
represents 8% of all shopping.
* By 2020, online sales are forecast to be USD500 billion or 20 percent of nonfood retail sales. (IBM retail Trends)
Online Competiton
Amazon, Google Wallet, Groupon, etc

(Displacing the traditional retailers )
Customers expect
Seamless
retail
Shopping experience

Real-Time traceability
85% of people want to know exactly
when their online purchase arrives.


(*Survey reveals UK Online Consumers Expect Three-Hour Delivery Window)
Lack of

distribution chain transparency

$

39.1B
in sales
54%
sales outside U.S.
1.300 sites, 70 countries
131.000 employees
Morristown, NJ
Fortune 100
Customer Engagement
Honeywell in Retail
Innovation and market share leader

Honeywell products enable customer centric, omni-channel business models

Committed to supporting Windows, Android and iOS mobility platforms


Fact
Fact
HSM Customer Experience Management
Our Customers
Store Operations
Receiving & returns
Inventory management
Price management & markdowns
Order picking
Replenishment
Fresh item management
Office
IT integration
device mngt
employee training
data mngt
security monitoring – video
store transfers

POSTAL
HEALTHCARE
WAREHOUSE
PORTS & INTERMODAL
COLLECTION &
DELIVERY
FIELD
WORKFORCE

Objectives
HOME DELIVERY
DISTRIBUTION
Global Trends
40+ AIDC Sites

Broadest AIDC Portfolio with 200+ Products

IP Depth with
1,500+ AIDC Patents

4,300
Dedicated Employees

Coverage with 3,300+ Partners

Spent $2.2B in
Acquisition Investments

Customer assistance
Guided selling
Multi-channel fullfilment
Voice/voip

POS
Attended / self service checkout
E-loyalty card / e-wallet
Queue busting

Issues
Honeywell Solution
Benefits
Inventory unknown or inaccurate
Product not located in the right place
Over Stock in order to prevent Out of Stock
Out of Date issues

Reduced Shrinkage
Speed on Goods Receiving and Returns, products ready to be sold
Accuracy of inventory - reduce out of stocks by up to 80%
Improve workflow accuracy
Stock optimized, reduced cost of operation

CK3 with Scan Handle

RETAIL
LEAD TO ORDER
Enhanced ecommerce and online platform
Simple buying / sales process
Comprehensive Partner Program

ORDER TO DELIVERY
Reliable on-time delivery
Convenient same-day order entry options
Accurate and efficient lead time for shipments


OUT OF THE BOX
Straight forward assembly
Easy to use and install instructions
Available support options for common questions



AFTER MARKET
First-rate customer loyalty
Average customer service hold time
Top-of-the-line technical support and repair services



Making Products that Work As Hard As You Work

Our Voyager and Xenon scanners
have been widely adopted on a global scale –
with 6.2 million and 1.2 million units sold over time

Honeywell is the global market leader in both
2D handheld scanning
and
2D hands-free presentation scanning.
 


Honeywell developed the first autopilot flight controller (1914), first commercial weather radar system (1954), first business jet turbofan engine (1975), and is still the leader in developing revolutionary technology for aerospace today.
Aerospace
Honeywell’s technology is used to produce more than 60% of the world’s gasoline, 67% of the world’s paraxylene (a precursor for polyester), and 85% of the world’s biodegradable detergents.
Performance Materials and Technologies
Honeywell received more than
100 business & industry awards.

Top-tier media
highlighted Honeywell’s success and leadership.

Recognition In 2013
Great Positions in Good Industries
Technology And Innovation
Sustainable Opportunity
Corporate Social Responsibility
Build Loyalty with customer service
Become low cost operator
Reduce Stock Outs & increase margins
Increase Supply Chain visibility
Increase average market basket size
Real-time, demand based Inventory
Multi Channel

Retail
Inventory Management

Issues
Honeywell Solution
Benefits
Inaccurate stock
Lost of sales due to product not found
Product stored somewhere but unable for selling
Need of a computer in backstore

Accurate Inventory
Stock conciliated
Quick and easy procedure by selecting the transaction and scanning the SKU
Product quickly available for selling

CK3, scan integrated and scanhandle connected by enterprise LAN


Receiving & returns

Issues
Honeywell Solution
Benefits
Price shown in display does not match with POS
Customer claims
Bad image
Re-labelling
Time spent between printer and shelf
Relabeling returned goods

Relabeling of returned goods e.g. Clothes
Price markdown – sale items
Benefits of printed vs. handwritten labels
Fast processing at check-out - improved customer satisfaction, improved store throughput
Improved management data, reduced inaccuracies - improved stock profiles, improved margin

Dolphin Black 70E & Portable Label Printer online connected

Price management & markdowns
Issues
Honeywell Solution
Benefits
WEB orders need to be quickly served
Inaccuracy in picking creates customer frustration and claims
Check controls adds extra workload

Picking full guided and location optimized
Computer assisted ordering
100% accuracy by scanning SKU´s
Reduced picking time
Improved customer satisfaction
Reduced Customer Services cost
Online inventory, 100% accurate

CK3 with Scan Handle and Portable Printer


Order picking
Issues
Honeywell Solution
Benefits
Replenishment orders usually executed at the end of the day or when out of stock reported by POS
Lost of sales due to product not found
Empty shelves = Negative brand persona

Shelf always with product shown
Orders to warehouse as needed, when needed
Maximization of display space
Improve workflow accuracy
Customer satisfaction

CK3, scan integrated and scan handle connected by enterprise LAN


Replenishment
Fresh item management
Customer assistance
Issues
Honeywell Solution
Benefits
Customers do not find what they are looking for
Some products are complex
Lack of training or expertise at store representatives

Improved Customer experience
Drive Repeat Business
Proactively customer service
Easy to manage, reduced Training Cost
Key selling points prompted
Delivery Note online printed

Dolphin Black 70E & Portable Label Printer online connected

Guided selling
Multi-channel fullfilment
Issues
Honeywell Solution
Benefits
Need of voice communication
Cost of intershops calls
Several devices to carry on
Operational cost of managing different devices

VoIP on the same device
As easy as Push To Talk
Single device to carry on, single battery to recharge, single device to be train
Reduced cost of operations
High quality communication

Dolphin Black 70e, VoIP through 802.11x


Voice/voip
E-loyalty card / e-wallet
Attended / Self service checkout

Issues
Honeywell Solution
Benefits
Potential abandon sales
Customer dissatisfaction
Negative Brand Persona

Speeds up customer checkout
Improve customer experience - increased loyalty
Improve Share of Wallet
Reduced customer leakage - increased revenue
Additional services: custom survey?
Cater for seasonal promotions or special events

Dolphin Black 70e connected by BT to a PB51 printer, by 802.11x to enterprise host


Queue busting
Device management

IT integration

Employee training
Data management
Issues
Honeywell Solution
Benefits
CCTV works as stand- alone systems
Fire alarms, smoke detectors needs periodical checks
Security is the first!!

Improved CCTV by a mobile camera
Periodical check easy to do, just as an additional & scheduled task scanning on desired locations
Improved security in store
Reduced operational cost
No needed outsourced services


Dolphin Black 70 e connected to security systems CCTV displayed on DB70 screen



Security monitoring - video
Store transfer
RETAIL
Full transcript