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Donna Miller

on 6 October 2014

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Transcript of Strategy

Who Contributes to Organizational Effectiveness?
Managers play an important role
Some employees have more say than others
Customers also contribute in determining an organization's level of effectiveness
Measuring Effectiveness
There is not a single right way to measure effectiveness
Carefully observe all changes that occur when operations are modified
Be specific with the data
How Can Organizations Promote Effectiveness?
Establish trust
Create a vital work environment
Provide healthy, physical support

"White Spaces"
(Internal Process Emphasis)

Impatience with solving the same problem multiple times (Identify the root of the problem)
Follow through...did we do what we said we would do, if not change direction find another course of action
Have the information needed to made decisions
Go the extra yard
Be flexible and find other ways to get work done
Convert "negative energy" to positive momentum
Work smoothly with other departments in organization
Individual's Becoming More "Organizationally Effective"
(Human Relations Emphasis)
Unrelenting pursuit of "this is the best job I can do"
Passion for the business and the outcomes
Curiosity, learn and improve yourself and skills
Take on new challenges, look to improve by doing things better and different
Develop relationships internal and external (networking)
Leverage others-time, resources, knowledge and education, and technology
Information management, communication, decision making
Cohesion, morale, training
Defining Organizational Effectiveness
Organizational Level:
Executing on direction and strategy
Funding innovation
Improving the way the organization works and executes

Individual Level:
Channelling ideas and innovative thoughts
Leveraging your sphere of influence
An ineffective organization:

Missed targets and goals
Unnecessary turnover
Lower levels of customer and employee satisfaction
Cultural confusion
Lack of clarity of roles/authority
Lack of nimbleness

An effective organization:
Accountability for individual performance
Identify drivers for success
Measures leadership's impact
Give critical feedback consistently
Full transcript