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The 3 Sets of Skills to Manage
Transcript of The 3 Sets of Skills to Manage
1) Take your stance
2) Find Happiness
4) Vary the voice
5) Look her in the eyes, complete a thought, move on
6) Move with purpose
Tell them what you are going to tell them
...Tell them what you told them
Step 1.1: Survey
Step 1: Start Audience Analysis Cycle
Step 1:2: Monitor
Step 1:3: Evaluate
Creating and Presenting a Great Speech
Step 2: Define
Step 3: Research Your Objective
...to find specific facts, statistics,
...to support a position
Survey Groups of People
: What do They Walk Away With?
Tell a Story
Preview What You are Going to Say
Summarize the Information Provided
Answer "What Now?"
What Do You Want?
Capture Them With a Story (Emotion)
Tell Them What You Want (Trust)
Present the Problem (Issues, Objections
Provide the Solution (Your Response)
Help Them Jump Their Hurdles
Summarize the Information Presented
Tell Them What You Want
Rephrase, Answer, Redirect
Remind Them About What You Want
Step 5: Develop
Step 4: Size Up the
What do they know?
What are their attitudes, values, beliefs?
What are their issues, concerns and objections?
Step 6: Add Support
Step 7: Simulate
Get everyone on the same page
Master of Ceremonies
Focus Roles Involve
, not necessarily reality
Topical, Spatial, Chronological, Problem/Solution, Cause/Effect
Research / Supporting Materials
Expertise / Experience
Argumentation theory is the interdisciplinary study of how conclusions can be reached through logical reasoning
Cognitive Behavioral Therapy (CBT)
Form of treatment that focuses on examining the
relationships between thoughts, feelings and behaviors.
Cognitive Distortions: We all have them
1913 - 2007
All or Nothing Thinking
Black or White
Good or Bad
Successful or Not
Beautiful or Ugly
In Shape or Out of Shape
Debt is bad for the country just like it is bad for individuals.
Decadence led to the fall of Rome....
A whale isn't a fish
I should have...
What a @#$% idiot!
Someone who digs their own grave and jumps in bringing everyone with them.
Like a Girl
I know what you are thinking right now.
They all lie all of the time!
can read minds
I know how you are going to...
Virtually every major move and decision the Reagans made during my time as White House Chief of Staff was cleared in advance with a woman in San Francisco [Quigley] who drew up horoscopes to make certain that the planets were in a favorable alignment for the enterprise.
Locus of Control