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The 3 Sets of Skills to Manage

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by

Ray Coker

on 7 May 2016

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Transcript of The 3 Sets of Skills to Manage

The 3 Sets of Skills to Manage
Physical Skills
1
2
3
4
Don't
Warm Up
1) Take your stance
2) Find Happiness
3) Gesture
4) Vary the voice
High

Low

Fast
Slow

Loud

Soft
5) Look her in the eyes, complete a thought, move on
6) Move with purpose
Organizational Skills
...
Tell them what you are going to tell them
...Tell them
...Tell them what you told them
Step 1.1: Survey
Interview
Research

Step 1: Start Audience Analysis Cycle
Step 1:2: Monitor
& Adapt
Step 1:3: Evaluate
Image Skills
Dimensions


Expertise
Trustworthiness
Good Neighborliness
Creating and Presenting a Great Speech
Step 2: Define
Smart Objective(s)
Step 3: Research Your Objective
...to find specific facts, statistics,
examples, etc.
...to discover
...to support a position
Survey Groups of People
Interview Experts

Type
: Informative
Topic
: About?
Smart Objective
: What do They Walk Away With?
Introduction
:
Tell a Story
Preview What You are Going to Say
Body:
Organizational Strategy?
I.
A.
B.
C.
II.
Conclusion
:
Summarize the Information Provided
Answer "What Now?"

Type
: Persuasive
Topic
: About?

Smart Objective
:
What Do You Want?
Introduction
:
Capture Them With a Story (Emotion)
Tell Them What You Want (Trust)
Body:

Present the Problem (Issues, Objections
Questions, etc.)
Provide the Solution (Your Response)
Help Them Jump Their Hurdles
1a. Issue
1b. Response
2a. Objection
2b. Response
Conclusion:
Summarize the Information Presented
Tell Them What You Want
Open Q&A:
Rephrase, Answer, Redirect
Remind Them About What You Want



5
Step 5: Develop
Your Outline

Step 4: Size Up the
Audience
What do they know?

What are their attitudes, values, beliefs?

What are their issues, concerns and objections?

Step 6: Add Support
vs.
Step 7: Simulate
Your Speech

Manuscript
Extemporaneous
Weak
Strong
PAUSE....
Do
Facilitation
Get everyone on the same page
Define Roles
Involve everyone
Debate
Master of Ceremonies
Special Occasion
FRI

Focus Roles Involve
Perception
, not necessarily reality
Topical, Spatial, Chronological, Problem/Solution, Cause/Effect
Impromptu

Story
Hook
Message
Punch Line



QA
Listen
Rephrase
Answer
Redirect
Visual Aids
Organization (Outline)
Story Telling
Research / Supporting Materials
Expertise / Experience
Facility Management
Audience Management
Physical Skills
The Rational
Speaker
Argumentation
Argumentation theory is the interdisciplinary study of how conclusions can be reached through logical reasoning
http://en.wikipedia.org/wiki/Argumentation_theory
Logical Fallacies
http://en.wikipedia.org/wiki/List_of_fallacies
http://www.kepner-tregoe.com/
Rational Thinking
Cognitive Behavioral Therapy (CBT)

Form of treatment that focuses on examining the
relationships between thoughts, feelings and behaviors.

Cognitive Distortions: We all have them
Albert Ellis
1913 - 2007
All or Nothing Thinking
Black or White
Good or Bad
Successful or Not
Beautiful or Ugly
In Shape or Out of Shape
High Dogs
Overgeneralization
Debt is bad for the country just like it is bad for individuals.
Decadence led to the fall of Rome....
A whale isn't a fish
Shoulds
I should have...
You should...
They should...
Labeling
What a @#$% idiot!
Someone who digs their own grave and jumps in bringing everyone with them.
Like a Girl
Mind-Reading
I know what you are thinking right now.
They all lie all of the time!
Only mutants
can read minds
Fortune Telling
I know how you are going to...
Virtually every major move and decision the Reagans made during my time as White House Chief of Staff was cleared in advance with a woman in San Francisco [Quigley] who drew up horoscopes to make certain that the planets were in a favorable alignment for the enterprise.
External
Locus of Control
Full transcript