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Continuum of Care’s Coordinated Assessment System
Transcript of Continuum of Care’s Coordinated Assessment System
Diane: Single mom
Permanent Supportive Housing
“Should we accept this household into our project?”
Without coordinated assessment, projects use:
Project-centric decision making
Different forms and assessment processes for each organization
Ad hoc referral processes
“What housing and service assistance strategy would be best for this household?”
With coordinated assessment, systems use:
Client-centric decision making
Standard forms and assessment processes
Community agreement on where to refer
Coordinated referrals throughout the CoC
Defined entry into the CoC system of care:
Virtual and/or physical access
Covers the geographic area of the CoC
Easily accessed by individuals and families seeking services
Comprehensive over time
Common elements for all clients
Referrals must be aligned with a CoC’s written standards for homeless assistance, developed in coordination with ESG recipients.
Process should be:
(e.g., TANF, mainstream systems, faith community resources)
Continuum of Care 2.0
Reorient system to focus on those being served
Minimize time and frustration accessing help
Maximize use of system resources
Identify service gaps for system planning
The amount and type of information collected should be scaled to the phase of placement:
Triage » Initial intake » Placement-focused assessment » Housing plan » Ongoing client assessment
CoCs must consider the coordinated assessment process for survivors of domestic violence and may need to develop a separate path to ensure appropriate access and assessment.
Define one or more access points appropriate for CoC’s system of care
Virtual access points, e.g., 2-1-1 hotlines
Central intake – single or multiple locations throughout the geographic area
No wrong door access (e.g., emergency shelters or other service providers)