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Hearing vs. Listening: The HURIER Model

C&I 214 Choice 2 Model RAFT

Jessica Sibigtroth

on 17 January 2013

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Transcript of Hearing vs. Listening: The HURIER Model

Listening Hearing What is it? The HURIER Model HURIER Model Big idea that describes
effective listening

Framework for
building listening skills Listening: the process of receiving,
interpreting, evaluating, and
responding to messages Process of accurately
receiving sounds Understanding Comprehending what you hear Understanding improves with practice Intrapersonal
Requires reflection Retaining and
Recalling information Remembering Essential to apply what you
have heard to future situations Evaluating Responding Interpreting Four Barriers to Listening Ability to see the situation
from another perspective Involves empathizing and being aware of the context
Predispositions that influence
how we look at the message
Based on attitudes, values,
& past experiences Feedback

What will you do with the information?
Will you accept or reject it?
Is it consistent with what you already know? Hearing
Responding 5 Types of Listening Discriminative: Verbal vs. nonverbal
Comprehensive: Understand a message for a particular reason
Appreciative: Enjoyment
Empathetic: Sole purpose is to listen
Critical: Making judgments about the message So how can we improve our listening? Activity PreTest Target I can define the 6 parts of the HURIER model.

I understand the 4 barriers to listening.

I can recognize the differences between the 5 types of listening. H
R Physical

External sources of interference
Things in our environment that keep us from focusing

Examples: Time of day, temperature of room Mental

Internal sources of interference
This occurs when your mind begins to wander

This can happen because we have a lot on our minds Physical
Semantic Factual

Internal sources of interference
Basically we miss the main point of the message
Can be caused from a speaker presenting too much information at one time Semantic

Internal sources of interference
Occurs when we have an emotional response to what is being presented to us
Full transcript