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The Speed of Trust Presentation
Transcript of The Speed of Trust Presentation
What’s your agenda?
Core 1: Integrity
Are you congruent?
Based on principles that govern
Come from the 4 Cores
Can be applied universally
Why These Behaviors?
Hot 3 “Accelerators”
Core 3: Capabilities- Are you relevant?
The Five Waves of Trust
Thank you for your attention…
“It’s no use saying, ‘We are doing our best.’
You have got to succeed in doing what is necessary.”
Core 4: Results
What’s your track record?
Zone 1: High propensity to trust combined with low analysis
Zone 2: High propensity to trust combined with high degree of analysis
Zone 3: Low propensity of trust with low degree of analysis
Zone 4: Low propensity of trust with high degree of analysis
Smart Trust & The Trust Matrix
Presented by: Kaylee DeLeo, Iqra Javed, Jordan Rainford, & Katie Yeomans
The Speed of Trust: The One Thing That Changes Everything
by Stephen M.R. Covey
The 4 Cores of Credibility
Principle of Credibility
“Self-trust is the first secret to success…the essence of heroism.”
–Ralph Waldo Emerson
The First Wave: Self-Trust
I often fail to finish what I start
How Credible Are You?
1-5 Likert scale
Trust = confidence
Distrust = suspicion
Trust can be built and rebuilt
*competence and character
The one thing that can build or destroy every human relationship
Traditional business formula:
Strategy x Execution = Results
But there is actually a hidden variable…
(Strategy x Execution) x Trust = Results
Low trust = tax
High trust = dividend
The Economics of Trust
Trust affects 2 outcomes: Speed & Cost
Trust = Speed Cost
Trust = Speed Cost
The High Cost of Low Trust
With rare exception, if I start something I finish it
1 2 3 4 5
13 Behaviors for High-Trust Leaders
"Symbols are more powerful than rhetoric"
Low- Trust Organizational Tax
High- Trust Organizational Dividend
- Improved Collaboration
- Heightened Loyalty
Whatever trust we we are able to create in our organizations and in the marketplace is a result of the credibility we first create in ourselves...
How to Build Your Brand
Fish Discover Water Last
The good news
: All 5 waves of trust can be restored and even enhanced!
If you’ve broken trust: think of it as an opportunity to get your act together, improve your character and competence, and behave in a way that inspires trust.
Influence the restoration of trust
If someone has broken your trust: think of it as an opportunity to grow your ability to forgive, extend Smart Trust, and maximize any dividends in the relationship.
Be quick to forgive, and not quick to judge.