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The Speed of Trust Presentation

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on 17 November 2013

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Transcript of The Speed of Trust Presentation

Core 2: Intent
What’s your agenda?

Core 1: Integrity
Are you congruent?

Restoring Trust
Based on principles that govern
trusting relationships
Come from the 4 Cores
Can be applied universally

Why These Behaviors?

Hot 3 “Accelerators”
Core 3: Capabilities- Are you relevant?

The Five Waves of Trust

Thank you for your attention…
Any questions?

“It’s no use saying, ‘We are doing our best.’
You have got to succeed in doing what is necessary.”
—Winston Churchill

Core 4: Results
What’s your track record?

Zone 1: High propensity to trust combined with low analysis
Zone 2: High propensity to trust combined with high degree of analysis
Zone 3: Low propensity of trust with low degree of analysis
Zone 4: Low propensity of trust with high degree of analysis

Smart Trust & The Trust Matrix

Presented by: Kaylee DeLeo, Iqra Javed, Jordan Rainford, & Katie Yeomans

The Speed of Trust: The One Thing That Changes Everything
by Stephen M.R. Covey

The 4 Cores of Credibility
“Tree Metaphor”

Principle of Credibility

“Self-trust is the first secret to success…the essence of heroism.”
–Ralph Waldo Emerson

The First Wave: Self-Trust

I often fail to finish what I start

How Credible Are You?

23-item self-questionnaire
1-5 Likert scale
Trust = confidence
Distrust = suspicion
Trust can be built and rebuilt
*competence and character

The one thing that can build or destroy every human relationship

Traditional business formula:
Strategy x Execution = Results

But there is actually a hidden variable…
(Strategy x Execution) x Trust = Results

Low trust = tax
High trust = dividend

The Economics of Trust

Trust affects 2 outcomes: Speed & Cost
Trust = Speed Cost
Trust = Speed Cost
The High Cost of Low Trust
With rare exception, if I start something I finish it

1 2 3 4 5
13 Behaviors for High-Trust Leaders

Talk Straight
Demonstrate Respect
Create Transparency
Right Wrongs
Show Loyalty
Deliver Results
Get Better
Confront Reality
Clarify Expectations
Practice Accountability
Listen First
Keep Commitments
Extend Trust
Organizational Trust
"Symbols are more powerful than rhetoric"
Low- Trust Organizational Tax
- Bureaucracy
- Disengagement

High- Trust Organizational Dividend
- Improved Collaboration
- Heightened Loyalty
Whatever trust we we are able to create in our organizations and in the marketplace is a result of the credibility we first create in ourselves...
Market Trust
How to Build Your Brand
Talk Straight
Create Transparency
Societal Trust
Fish Discover Water Last
Listen First
The good news
: All 5 waves of trust can be restored and even enhanced!
If you’ve broken trust: think of it as an opportunity to get your act together, improve your character and competence, and behave in a way that inspires trust.
Influence the restoration of trust

If someone has broken your trust: think of it as an opportunity to grow your ability to forgive, extend Smart Trust, and maximize any dividends in the relationship.
Be quick to forgive, and not quick to judge.
Full transcript