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Trust & Relationship Building

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by

Jolene Ofsdahl

on 23 April 2014

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Transcript of Trust & Relationship Building

Trust Test
Trust Test
Do you like him?
Do you trust him?
Would you do business with him?
Do you like her?
Do you trust her?
Would you want to do
business with her?
Trust Test
Do you like her?
Do you trust her?
Would you want to do
business with her?
Do you like her?
Do you trust her?
Would you want to do
business with her?
Trust Test
Trust Test
Do you like him?
Do you trust him?
Would you want to do
business with him?
Trust Test
Do you like him?
Do you trust him?
Would you want to do
business with him?
Trust Test
Do you like him?
Do you trust him?
Would you want to do
business with him?
Trust Test
You've made decisions pretty quickly on whether you like them, trust them, or want to do business with them.
You were willing to make those decisions
in 5 seconds or less.
Trust Test
Your BRAND affects Trust
Look
Dress
Stand
Speak
Everything you say and do affects your BRAND,
and people will judge you in 5 seconds or less!
What's Your Brand
funny
outgoing
crazy
quiet
if I asked your friends, family or professors, what would they say your brand is?
healthy
disorganized
carefree
smart
tough
fun
energetic
lazy
What Do You Want Your Brand to Be?
dependable
intelligent
leader
driven
winner
committed
humble
trusted
focused
George Bernard Shaw
"Life isn't about finding yourself,
Is Your Brand Built around Trust?
Customers buy from people they like, but they continue to buy from
people they
trust.
(what people think of you)
What makes a client trust you?
they believe you will act in their best interest rather than your own
you have similar values
they believe that you'll do what you say you're going to do
Don't Break Their Trust!
it's about
Creating Yourself."
Decide what you want your brand to be
Be thoughtful and purposeful in managing your
brand daily
do what you say you're going to do
increasing trust
does your perceived brand align with your ideal brand?
or do you have some work to do...
Key Idea
builds
Relationships
Relationships
Trust may be the foundation of
a solid business relationship,
but nurturing the relationship
is what will make it grow.

9 Steps to Nurturing Strong Business Relationships
1. Encourage honest feedback
2. Listen more than you talk
3. Keep in touch
4. Be honest
9 Steps to Nurturing Strong Business Relationships
5. Take notes
6. Be proactive
7. Be genuine
9 Steps to Nurturing Strong Business Relationships
8. Turn mistakes into opportunities
9. Make it personal
Full transcript