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Effective Communication for Supervisors

Ascend HR Solutions

on 28 August 2013

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Transcript of Effective Communication for Supervisors

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Effective Communication
For Supervisors
Flow of Information
Greater Consistency
Ensures Accountability
Enhances Teamwork
Training Objectives
Understand the benefits of effective workplace communication
Recognize obstacles to effective communication
Improve your communication skills
Manage all your workplace communications more effectively
Engage the audience
Communicating Bad News
Establish Credibility
What’s their stake in this communication?
Target Your Audience
What is Effective
Improving your communication skills will make you a better leader
Key Points to Remember
Capture attention
Stronger Presentations
Distribute a memo
Encourage participation
More Productive Meetings
Anticipate resistance
Overcoming Resistance
End on a positive note
The Art of
Beware of certain signals
Body language gives important clues about the unspoken meaning of a message
Understand the Power of
When you are prepared to answer questions
Consider Your Timing
Use written communications effectively
Communicate directly to people whenever possible
Think About Your Delivery
Repeat your message
Think about what you want to say
on Your Message
Undefined expectations
Lack of clarity
to Effective Communication
Leads to better quality
Increases customer satisfaction
Ensures a safer work environment
Improves productivity
Too many links in the chain
Too many messages
Failure to target audience
Inadequate listening
Keep it simple
Consider your expectations
Organize your thoughts into a logical sequence
Be precise
Be concise
Demonstrate when appropriate
Keep a calm and even tone of voice
Use memos or meetings when you have to communicate with a group
When you have the person’s attention
When the person is most receptive
Are there any special issues?
Whom are you addressing?
What’s important to them?
What are their concerns and responsibilities?
Speak from experience
Back up your statement with compelling evidence
people, not
Focus on the speaker
Keep an open mind
Tolerate silence
Ask open-ended questions
Repeat the speaker's thoughts
Listen for facts and key words
Nonverbal Communication
Be aware of your own body language
Interpret other people’s body language
Do it in private
Begin with a positive statement
Criticize the work, not the worker
Explain what needs to change, and how
Be clear about your expectations
"You know Julie, you're a natural leader and the quality of your work is really exceptional...when you are here. If it weren't for your attendance problem, I'd give you a lot more responsibility, and you'd have better opportunities of getting ahead, which is something I know you'd like."
"Julie, you've been out three days so far this month and this morning you're late for the fifth time. going for a new record? Your attendance stinks, and if it doesn't improve, you're going to be in big trouble."
"That customer was really testing you, but you remained calm and you didn't get upset. You handled a difficult situation very well. Keep up the good work."
"I like the way you handled that customer"
Be straightforward
Act promptly
Take a personal approach
Give a reason
Put the news in perspective
Restate your position
Criticize ideas, not people
Incorporate opposing arguments
Respect different views
Come prepared
Create an agenda
Define future action
Summarize results
Anticipate questions
Maintain interest
Summarize main points
Encourage action
Effective communication is the foundation of positive working relationships
Successful communication requires you to think about your message, delivery, timing, and audience
Good communication is interactive—you speak and you listen
Full transcript