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Plan for Organizational Change
Transcript of Plan for Organizational Change
Focused on Customer Service
Popular, but ... Why Change Disconnected from community Performance 1. Establish a sense of Urgency Show that you have a plan 2. Form a Coalition Current staff are your most important potential allies 3. Create a Vision Communicate your vision 4. Communicate Vision Effective communication is multi-faceted 7. Consolidate Improvements Don't Lose Track of overall Plan 10 Year Plan For Organizational Change by Adam Carlson Access Sharing Navigation Old Sherwood New Sherwood Sherwood ... not unifying ... not necessary Aimless Kotter's 8-steps to Change Community is changing quickly Levy's are hard for long term planning Sense of community and purpose must be maintained ...but need funding to move forward They need a sense of security and purpose. Community Members Supervising Staff A good leader needs good management that can implement plans while they communicate. Move from "I" to "we" True North Book Staff and community input in plan Leader must be able to communicate vision Once others are "on board" then they must be able to communicate it as well. Staff going out into the community Board members, Friends of the Library, Community Members 5. Empower Others Everyone has their place Everyone has a voice Train staff and equip them to have skills necessary to achieve vision. 6. Plan Short Term Wins Operate on 6 month cycles Each 6 months should have a goal Show community the success so far 8. Reinforce Change New Staff Hires personify new approach New Community Connections It's Necessary! Inefficiency Reflecting Needs The Plan The mission of a library is to improve society through facilitating knowledge creation in the community. - David Lankes The core principle is knowledge creation through information organization. Organize people and ideas to facilitate process of navigation towards knowledge creation. "Knowledge is Created through Conversation" Access Sharing Navigation ...to ideas Intellectual Freedom Equality A library is about connecting people to ideas. not just books and online Creating a space for the community to come together Reference + Readers Advisory Sensemaking not one library model Desired Change A thriving community that sees library as necessary. Knowledge is created through conversation. - David Lankes Successful change is difficult when things are going well People have a tendency to shoot the bearer of bad news A Vision Provides Focus and Security Metrics : New Resources Metrics : New Spaces
New Programs Metrics : Quantify Better Conversations Information Processing "Develope a shared assessment...of problems and opportunities" - Kotter It is a start The 5 minutes or Less Rule - Kotter Clarifying the direction to move Don't undercut Use every possible channel - Kotter Provide new growth possibilities : better position, more pay and commitment to treat everyone fairly. Remove Obstacles to change People choose between new vision and their own self interest - Kotter People need Proof Achievements made Jobs are getting better Don't declare victory too soon - Kotter Celebrate small victories, but push for more "the way we do things around here" - Kotter Community and Library Profile "Boomtown" 1990: 3,000 2010: 18,000 Population 6x's Old and New Rural
Small vs. Suburban
Growth is Good New Library More: Space
"Successful" for the future Biggest sources of Resistence : Fear and Habit Direct the "Rider"
Motivate the "Elephant" - Heath - Lankes (2007) - person to object - person to person - conversation within People learn through conversation Conversation Theory References Heath, C., & Heath, D. (2010). Switch: How to change things when change is hard. Crown Business.
George, B. (2007). True north: Discover your authentic leadership (Vol. 143). Jossey-Bass.
Kotter, J. (1995). Leading change: Why transformation efforts fail. Harvard business review, (March-April).
Lankes, R. D. (2007). Participatory Networks: The Library As Conversation. Information Technology & Libraries, 26(4), 17–33.
Lankes, R. D. (2012). Expect More: Demanding Better Libraries for Today’s Complex World (p. 124). CreateSpace.
Pask, G. (1976). Conversation theory. Amsterdam: Elsevier.