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Advanced 2018 Hotel Booking Cx Service

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Transcript of Advanced 2018 Hotel Booking Cx Service

Grammar test
Solve the following grammar test using the grammar you have learned
Review the stars/goals/melody.
1) You bought the wine for dinner?
2) My coach didn't checked the homework.
3) Did my aunt came yesterday for lunch?
4) I never didn't understand that exercise.
5) My trainer did explained the task for next week.
Find the mistake
Wh questions
What...?
Where...?
When...?
Who...?
Which...?
Why...?
Who...with...?
How...?
How long...?
How many...?
How much...?
How often...?
Linking words:

Firstly, secondly, between you and me, frankly speaking, as far as I am concerned, it seems, however, therefore, as soon as, in the meantime, suddenly, in conclusion.
45 seconds non-stop
Grammar
Review
ED ending
Rules
Grammar
Review
2
Grammar
Test
Do as asked.
Get in couples, you have one minute to discuss a question for today using the tense learned.

1. Can you tell me about an experience
you have had in a hotel?
2. Would you visit a hotel? yes? no? why?
Warm
Up
Get in couples and answer the following question.
TOPIC
HOTEL BOOKING
Time
Automatic
Fluency
Use modals when possible
Translate
1. No ha llovido en varios dias, eso me preocupa.
2. No hemos llegado a clases, apenas sabemos los temas!
3. Ella estuvo encerrado en un castillo toda su vida.
4. El es el mas alto de la clase, pero el mas tonto...

Modal Verbs
Your coach will explain to you the grammar chart. Pay attention.
Your coach will explain to you the grammar chart. Pay attention.
REVIEW
SPELLING
Practice the following, and spell your address
using the NATO Alphabet.
Modal verbs
Video
Technique
Retelling
Video
Grammar
Test
Use the modal verbs in the box to fill the blank spaces.
Fill in the blanks
Let's review the following vocabulary, match the words with the picture to get the meaning.
New
Vocabulary
GOAL: Spell your name using both alphabets.
Recovery
TIME
Your goals:
Watch the following video and get as much information as you can in order to retell the video..
Check the vocabulary and get the meaning. Identify the expressions in the video you will watch.
Get in couples and answer the following questions.
Expectations
intermediate
III
Use comparatives
and superlatives
in a conversation.
Be able to use
perfect tenses
(past/present).
Speak mixing tenses:
-45 seconds.
-10 sentences.
Answer questions
using
conditionals.

Speak with energy and don't sound robotic.
Answer job
interview
questions.
SUPER
IMPORTANT!
Remember to bring your homework about the Video Book located in "The Learning Method" according to your level! Keep in mind that Discipline is what will get you to your goal.
DISCIPLINE CHECK
Coach: check one by one each of the trainees' homework. Choose one of the words, its meaning and ask for a sentence with that word with the tense of the week.
REMEMBER THE KEY OF FLUENCY IS:
REPEAT
, REPEAT,
REPEAT
,
DISCIPLINE,
DISCIPLINE
, DISCIPLINE
-Have you stayed in a hotel before? How was it?
1. King Size
2. Double Bed
3. Non- Smoking
4. Check in
5. Room Service
6. Continental Breakfast
7. Credit Card
Let me pull up your reservation.
I can't seem to find a record...
I booked it directly through you.
There was a glitch with the system.
I can upgrade you to a suite.
Hotel amenities
Fill out this form
It was smooth
Sightseeing
.
The bellboy will bring it up.
1.I'm not sure where to stay. I________ book a hotel room.

2._________ you mind if I offer you an smoking room?

3.I'm sorry Mr. Brown, _________ you spell you name again?

4.Don't worry bro! I__________ help book it for you.

5.________ you be able to give me a queen size bed?

6._________ I use your phone please?

May - Could - Will - CAN - Would - Might
1. Which do you prefer to stay in when you travel: hotels, hostels, or another type of place? Why?
2. What are the best and worst things about staying in hotels?
3. Have you ever been to a really disgusting hotel? Did you stay or leave?
4. Have you ever eaten anything out of the minibar? Was it expensive?
5. Do you feel comfortable when you are staying at a hotel?
6. Have you ever ordered room service?
7. Do you have any interesting stories about staying somewhere other than your house, like a hotel or hostel?
8. Are hotels common in your country? If not, where do people stay when they travel?
9. What is the nicest hotel you have stayed at?
10. What would it be like to work in a hotel as a cleaning person or front desk staff?

Conversation
Full transcript