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problem solving

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amany pinka

on 30 January 2013

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Transcript of problem solving

problem !!! Art of "problem solving" The ultimate goal of problem-solving is
to overcome obstacles and find a solution that best resolves the issue. Problem-solving: A perceived gap between the existing state and a desired state
Is a mental process that involves discovering, analyzing and solving problems. Problem solving مشكله !!!!
تفتكر ان وجود مشكله ممكن يكون مشكله ؟؟؟ Final Suggestions from Successful Problem Solvers Accept the challenge of solving a problem Take time to explore, think . Talk to yourself. Ask yourself lots of questions Many problems require an incubation period. If you get frustrated, do not hesitate to take a break. But do return to try again. Experience in problem solving is very valuable. Work lots of problems; your confidence will grow Enjoy yourself! Solving a problem is a positive experience. 1. Recognizing and defining the problem 2.Analyze the problem 3.Identify possible
solutions What is the problem?? people involved?? Goal causes Results previous solutions Why it failed 6. implement the solution BRAIN storming CREATIVE thinking teamworking identifying all the features of an ideal solution, including the constraints it has to meet
eliminating other solutions after testing them Make ADECISION ^_^ 4 . SELECT THE BEST solutions 5 .evaluate the solutions According to the criteria of the best solution. RANK them .... Make an action plan carry out the solution &take steps Take care : you should monitor &evaluate STEPS TOWARD THE SOLUTION finally ^_^ “It is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.”
Abraham Maslow Six Thinking Hats Yellow Hat Thinking White Hat Thinking The blue hat Red Hat Thinking Green Hat Thinking Black Hat Thinking Six colors of hats for six types of thinking
Each hat identifies a type of thinking
Hats are directions of thinking You can “put on” and “take off” a hat Thinking about thinking
Instructions for thinking
The organization of thinking
Control of the other hats
Discipline and focus Facts & figures what do we know, what don’t we know, what do we need to know Removes feelings & impressions Two tiers of facts:
1.Believed Facts
2.Checked Facts Emotions & feelings Doesn’t have to be logical No justifications, reasons or basis All decisions are emotional in the end Positive thinking, optimism, opportunity Benefits Best-case scenarios New ideas New approaches to problems Creative thinking Cautious and careful Critical judgement, pessimistic view Focus on errors Logical & truthful, but not necessarily fair Creativity ^_^ Gap between what I HAVE
&what I want to ACHIEVE Final suggestions from successful problem solvers “Problems are to the mind what exercise is to the muscles, they toughen and make strong.”
Norman Vincent Peale A. Perceptual blocks Stereotyping Not recognizing problems Mistaking cause and effect B. Emotional blocks Fear of making mistakes or looking foolish Impatience Fear of taking risks C. Intellectual blocks Lack of skill in the problem solving process Not being methodical Using inadequate information D. Environmental blocks Distractions Lack of support &authority Stress Expectations of others Monotonous work IS it a real problem !! Workshop ^_^ ? Ground RULES :))) Mobiles silent No side talks Feel free to ask QUESTIONS Have fun ^_^ Barriers to finding the best solution Workshop Blue Hat Summary Process control Most valuable information, How to apply focus Beginning White Hat Information you have Data available Look for gaps in your knowledge,
and either try to fill them
or take account of them. Black Hat Responses of people who do not
fully know your reasoning Bad points of the decision Look at it cautiously Try to see why it might not work NB:
This is important because it highlights the weak points in a plan. It allows you to eliminate them
also help you to spot fatal flaws and risks Yellow Hat: Think positively Optimistic viewpoint. See all the benefits of the decision and the value in it. Keep going when everything looks difficult. Green Hat creativity Red Hat you look at problems using emotion Also try to think how other people will react emotionally Try to understand the responses of people who do not fully know your reasoning
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