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Cross Cultural Communication and Business
Transcript of Cross Cultural Communication and Business
FAMILIARIZATION WITH CULTURE & CROSS-CULTURAL COMMUNICATION
Models to analyze cultures
Examples of CULTURAL DIVERSITY
Culture is a set of basic assumptions and values, orientations to life, beliefs, policies, procedures and behavioral conventions that are shared by a group of people, and that influence (but do not determine) each member’s behaviour and his/her interpretations of the ‘meaning’ of other people’s behavior.
WHAT IS CULTURAL DIVERSITY?
Cultural diversity is the makeup of various social structures, belief systems and strategies that other cultures use to adapt to life situations in all parts of the world.
When you build a workforce with employees from different cultures and countries, you increase the number of communication filters and language barriers that impact internal and external communication processes.
Cross-cultural communication is the process of sending and receiving messages between people whose cultural background could lead them to interpret verbal and non-verbal signs differently.
Business communication is essential in the workplace -- it underlies productivity and the quality of workplace relationships and it forges organizational success. Yet diversity in your workplace may make business and employee communication a challenge.
Verbal communication and body language are more important than ever (in international business dealings) because innocent hand gestures, mannerisms or even posture can cause a rift between culturally diverse people/business partners.
- Anthropologist/Development Sociologist
- Master degree in International Education
- Professional cross-cultural communicator
- Programme Manager Youth @ Cordaid
Who am I?
“In Great Britain, Ireland, and New Zealand, however, this gesture (the “peace” or “victory” gesture with the palm facing inward) is a vulgar insult that suggests you perform a sexual act on yourself, as U.S. President George H.W. Bush discovered in 1992, during a visit to Australia.”