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Effective communication in Health and Social Care

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Janet Johnny Rodriguez

on 5 January 2014

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Transcript of Effective communication in Health and Social Care

Unit 1: Developing effective communication in Health and Social Care.
Effective communication:
Is a process which one or more people exchange information to each other. The information/message has to be received and understood properly to be an effective communication process.
Communication contexts.
Interpersonal interactions.
Interpersonal interactions are everything that happens in a conversation between people. Some interpersonal skills are:

-Eye contact.
-Hand gestures.
-Body language.
-Facial expressions.
-Tone of voice.
Multi Agency working
Is a communication context which require the participation of different organisations to work together to support a person or group of people. Multi-agency working is effective because involve professional people which are qualified in the same purpose.
An example in Health and Social Care
is an orphan child who is supported
by the social services, the orphan
care organisation, the police, the NHS
One to one.
Is the communication between only two people. In this kind of communication both of them can see the body expressions of the other one and have eye contact. It is also more confident because you pay more attention.
In one to one context texting is an effective form of communication because you can contact someone quickly to give punctual information.
In one to one conversations maybe the person we are talking to have problems to understand us, for example he/ she does not speak the same language. For this reason we must provide and interpreter to make the communication possible.

In health and social care services it is so important to show to the patients you are attentive and interested in them. One to one conversation can be between a doctor with a patient and a student with the mentor.
Active listening.
Is a communication technique which involves hearing the other person, understand it, show you are hearing and answer to the other person.
The message must be understood by all the listeners.
Is the communication between more than 2 people. This context is so effective because people can express their own ideas and share a lot of different opinions, always respecting the other's points of view. In this kind of communication we must show interest and maintain the eye contact with the person who is speaking, respecting the speaking time.
In this context speaking is a very effective form of communication because it is fast and direct and you can use an informal language.
In a group can be people with deafness so we have to use signs and finger spelling,( that is,a language which use our hands to spell words) to make them understand the message.

In health & social care is so important in meetings where the patients feel respected expressing themselves. This meetings are, for example, doctors and nurses who are discussing a patient's treatment.
Formal is a professional communication context which people use a respectful language. This communication is more organized and prepared than informal because you share information to an specific listeners. For these reasons is effective; the message in formal contexts is always clear and respective.
In this kind of contexts we do not use slangs and colloquialism because the language must be professional.
Writing is a formal form of communication because letters are official documents and must show respect and be clear to the person who receives the message.
Braille, that is, writing using dots which can be touched and interpreted, can be used in formal letters to let blindness people receive the message.

In health and social care we find formal contexts in appointments between a mentor with a child's parents.
One to one
Janet Johnny Rodríguez
Full transcript