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Marathon Health_Ambassador's Code

Marathon Health's core values, in the words of Ambassadors
by

Michelle Rosowsky

on 27 July 2015

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Transcript of Marathon Health_Ambassador's Code

Ambassador's Code
"Teamwork is what makes it worthwhile. Put me on a team that enjoys working hard, learning, growing, supporting one another, and values a sense of accomplishment, and I’m happy to take on anything."

--Scott LaPlant, CFO
"We seek feedback and respond to our customers. Our 'evolutionary' approach challenges all of us to do it better, resulting in the best population health service for our customers and patients."

--Marie Edwards, Account Manager
"When a patient comes in, I want them to feel they are in a safe place where they can say what's on their heart and no one will laugh or say, 'it’s in your head.' Building healthy relationships and offering hospitality--this is compassion."

--Nancy Martin, Family Nurse Practitioner
"Since I provide support, I get to talk to some of the same people on a regular basis, and we start to build a relationship. I always start by asking 'how are you?' and joking around with them. Even if they're stressed, how are they going to be mad at me if we're friends?"

--Benjamin Mace, IT Support
"To me living the mission has meant adopting very simple new patterns of behavior. I ride my bike to work. I leave my cell phone behind when I go to meetings. I connect with my family and friends in person not via social media. I try to remember what a privilege it is to be able to serve others."

--Dave Demers, VP Analytics and BI
"It’s a simple and a generous act to open your heart and sit quietly while someone talks about where they have been, and where they are. Our gift is to connect them with hope and let them hear and accept themselves, maybe for the first time."

--Kendra Hopkins, Health Coach
“I practice mindfulness to stay aligned with this value--it allows me to receive and share new ideas, be more present with others, and listen with genuine interest. I hope this fosters productive and respectful interactions throughout our company.”

--Heather Soler, Resource Coordinator
"I'm sometimes asked how we 'manage' so many remote ambassadors. Our team exhibits such high levels of integrity every day. They simply be themselves – individuals who innately do the right thing and work hard to help others improve their lives."

--Bev Raymond, VP Clinical Services
“I have worked for many healthcare organizations, and they all talk about the need to make patients healthier, but they don’t 'walk the walk.' At Marathon Health, we don't rely on medications; we empower our patients to truly become healthier. They become the true controller of their health."

--David French, MD
"Opportunities to win ‘championships’ and be the best at something don’t present themselves often and can be fleeting. We need to recognize the unbelievable opportunity we have—to change not only healthcare, but
health
in this country. We need to chase it down, pounce on it—full throttle, without hesitation, and never be satisfied with ordinary when we can be extraordinary.

I commit to each of you to do everything I can to help you champion our mission. I believe in you. I believe in us. I’m asking you to
rush
in. I promise I will rush in too."
--Jerry Ford, CEO

HOW MUCH CAN WE ACHIEVE?
You are ambassadors
"Respecting patients and their wishes--whether you agree or disagree-- is the core of providing holistic care, and is what makes our providers the best in the nation."

--Rosa De La Torre, Family Nurse Practitioner

"Independently we came to Marathon Health with aspirations of helping people live happier, healthier lives. Our respect for each other's individual strengths empowers us to achieve a greater degree of success as a team than we would alone. We care from the heart."

--Lenovo Morrisville Clinical Team
Schauren Hinson, Family Nurse Practitioner
Barbara Sparks, RN Health Coach
Syreeta Barrett-Etumnu, Medical Assistant
"I'm always impressed by the positive attitude, spirit of openness, and integrity that Marathon Health ambassadors bring to work every day. I see them being honest and forthright with customers."

--Jim Dowling, Project Manager

INTEGRITY
COMPASSION
RESPECT
EXCEPTIONAL SERVICE
TEAMWORK
LIVE THE MISSION
Full transcript