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NEW A1W3D5

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English4callcenters .com

on 9 March 2017

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Transcript of NEW A1W3D5

GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have eaten
You have eaten
He
has
eaten
She
has
eaten
It
has
eaten
We have eaten
They have eaten
I have not eaten
You have not eaten
He
has
not eaten
She
has
not eaten
It
has
not eaten
We have not eaten
They have not eaten
Have I eaten?
Have you eaten?
Has
he eaten?
Has
she eaten?
Has
it eaten?
Have we eaten?
Have they eaten?
Positive
Negative
Questions
Contraction: I've eaten. I haven't eaten
Your coach will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
Your coach will explain to you the grammar chart. Pay attention.
Form:
[Subject+ Have/has + been + present participle]
I have been eating
You have been eating
He has been eating
She has been eating
It has been eating
They have been eating
We have been eating
I have not been eating
You have not been eating
He has not been eating
she has not been eating
It has not been eating
They have not been eating
We have not been eating
Have I been eating?
Have you been eating?
Has he been eating?
Has she been eating?
Has it been eating?
Have they been eating?
Have we been eating?
Positive
Negative
Question
Present Perfect Progressive
NAIL
IT
VOCABULARY &
PRONUNCIATION REVIEW
WATCH &
Watch the video, practice your active listening: hear and write down at the same time any useful tips.
Wh questions
What...?
Where...?
When...?
Who...?
Which...?
Why...?
Who...with...?
How...?
How long...?
How many...?
How much...?
How often...?
Review stars/goal/melody and have all students practice the repetitions
AUTOMATIC
Fluency
?
Linking words:


60 seconds non-stop
Get in couples, you have one minute to discuss a question for today using the tense learned.

1.
2.
3.
TOPIC
Review the vocabulary.
New
Vocabulary
?
?
Conversation
Time
Answer the following questions and
then share your answers with the class

?
?
What is your fav
LEARN
Recovery
TIME
Discipline check
S1
S2
COMPETITION
JOB HUNT
ROUND 1... GO!
1.  Describe a difficult situation or task that you had to deal with, and how you did so.
2. How do you handle pressure?
3. How do you measure success?
4. How long do you expect to work for this company?
5. What are your salary expectations?
6. Describe yourself.
7. How would you handle it if your boss was wrong?
8. If the people who know you were asked why you should be hired, what would they say?

COMMON JOB INTERVIEW QUESTIONS:
JOB HUNT
ROUND 2... GO!
COMMON JOB INTERVIEW QUESTIONS:
What is the worst thing you can do in a
job interview?

How should you dress for an interview?

How do you make the interview interesting?
Success

Resume

OCCUPATION

aptitude

Resume


Pressure

QUALIFIED

Confident

trustworthy

Go the extra mile


Let's have a small conversation
1. Have you gotten angry at work? What happened?
2. How would you spend your salary?
3. How do you measure success?
4. How long do you expect to work for this company?
5. What are your salary expectations?
6. Is there anything that would physically or mentally prevent you from performing this job?
7. How would you handle it if your boss was wrong?
8. How do you feel about travel or relocation?

Discipline check
S1
S2
COMPETITION
Your Life
Change
Mentality &
Discipline
What you believe is your reality. One requirement is to have a successful mentality which we reach through techniques that successful people have used to accomplish great results.
"Do what you have to do when you have to do it, whether you want or not". Learning English is like going to the gym, if you follow your diet and your coach's feedback you achieve your goals faster.
Mentality:
Discipline:
Improve our student's life quality, by teaching them how to get fluency and confidence in English, using our powerful system "English with mentality and discipline" for them to achieve all their goals and dreams in the shortest time possible according to their individual effort.
Mission:
We are the best teaching English worldwide with mentality and discipline, being at the forefront of innovation and technology.
Vision:
Call Center
Role Play
Exposition time! Get ready for the following activity on A1 week 4 day 1.
Get in couples and prepare a role play based in a call center scenario, one student will be an agent and the other student will be a customer, the role play needs to have the following information:
1) Greeting
2) Asking for personal information (Name, SSN, date of birth, address, email)
3) explaining the problem
4) Apologizing
5) Offering a solution
6) Closing the call
You must watch this video
Exposition
DISCIPLINE CHECK
Coach: check one by one each of the trainees' homework. Choose one of the words, its meaning and ask for a sentence with that word with the tense of the week.
REMEMBER THE KEY OF FLUENCY IS:
REPEAT
REPEAT
REPEAT
,
DISCIPLINE,
DISCIPLINE
, DISCIPLINE
Full transcript