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cassandra thompson

on 16 March 2014

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Using EI for effective leadership.
An effective leader uses emotional intelligence to better understand and lead their employees in the direction they wish to go.
"Emotional intelligence (EI) is a person’s ability to (1) perceive emotions in the self and others, (2) understand the meaning of these emotions, and (3) regulate one’s emotions accordingly" (Robbins, 2013)
Making an effective leader.
Social Skills
know your emotions
what are your strengths and weaknesses.
Show humility
Slow down, figure out why you are angry
Do not verbally attack others
No rushed or emotional decisions
Know your values and don't compromise on those values.
Hold yourself accountable! Step up and stop blaming others.
Stay calm
"write down all the negative
things you want to say and rip
it up and throw it away". (Batool, 2013)
Be self motivated, work towards your goals
Why are you here?
Know where you stand
Be optimistic! Look for the positive in all situations
Put yourself in their shoes
Body language speaks louder than words
watch your non-verbal communication
Be aware of their non-verbal cues
Respond to feelings
Learn conflict
resolution skills
Improve communication
Give well deserved praise
with sincerity.
Batool, B. (2013). Emotional Intelligence and Effective Leadership.
Journal Of Business Studies Quarterly, 4(3), 84-94.
Robbins, S. P., & Judge, T. A. (2013). Organizational behavior (15th ed.).
Upper Saddle River, NJ: Pearson Prentice Hall.
What interested me the most was the subject of Emotional Intelligence. I noticed that the difference in management and the regular employees, was that most of the employees at my job do not have a grasp on emotional intelligence. Some are quick to temper flares, gossiping, and taking things too personally. The managers on the other hand, usually took things in stride, calmly addressing the situation and coming up with a solution. It differentiates a leader from a manager and a manager from a subordinate.
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