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MAG 22-08-13

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on 25 October 2013

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Transcript of MAG 22-08-13

Manchester Airport Group Workshop
Our Products
HRS Overview
Delivering Business Critical Systems where Identity Matters since 2001.


11.30 – 11.45                      Welcome & round table introductions                                    All
 
11.45 – 12.00                      Queue Measurement Journey Workshop Objectives      David Quayle
 
12.00 – 12.15                      HRS Overview                                                                                   John Tonkiss
 
12.15 – 13.00                      Airport Passenger Identification                       JS / PC
 
13.00 – 14.00                      Lunch & MFlow Journey Demonstration                                  All
 
14.00 – 14.30                      CRM (PAX Wow) / Staff Management                                    JS / PC
 
14.30 – 15.00                      Summary - Next Steps                                                                   All


Introductions
Jim Slevin
Paul Casson
John Tonkiss
Aviation Business Unit Manager
Business Development Manager, Aviation
Chief Executive Officer
Agenda for today

Clare Haddow

Lisa Sheil

Matt Stephenson

Matthew Strong
Introductions (MAG)
Nick Maltby

Rick Mernock

Tricia Williams

David Quale



Understand current MAG challenges and desires
Educate MAG on HRS products/solutions
Help drive a business case for MAG operational improvements

Workshop Objectives
Face enrolled at Check-in
Journey time calculated
Journey time calculated
Face Matched at Security
Journey time calculated
Face Matched at Gate
Passive face recognition with no passenger interaction

Robust, COTS, Enterprise 24x7 system with full hot failover capability

Scalable, deployed at large (example London Gatwick) and regional (example Edinburgh and London City) airports

Independent, samples of real people and therefore real world

Accurate, based on real identifiable samples not derived times

Provides real time service level information and direct measurement of service improvement

Available as standalone system or integrated into existing business intelligence frameworks

Measures Journeys and Queues across entire estate

Optional people counting available on same platform

How it works?
Journey times displayed
Passive face recognition with no passenger interaction

Robust, COTS, Enterprise 24x7 system with full hot failover capability

Scalable, deployed at large (example London Gatwick) and regional (example Edinburgh and London City) airports

Independent, samples of real people and therefore real world

Accurate, based on real identifiable samples not derived times

Provides real time service level information and direct measurement of service improvement

Available as standalone system or integrated into existing business intelligence frameworks

Measures Journeys and Queues across entire estate

Optional people counting available on same platform

Features
Benefits
22-08-13
Case Study 1: London 2012 Olympic Park
CHALLENGE: To securely manage the access and identities of personnel on a vast scale, across a continuously changing landscape encompassing the entire Olympic Park outer perimeter and key sites within the park.

Biometric Access Control & Workforce Management

Delivered: June 2009 – August 2012
140+ access points & 18 vehicle lanes
Multi modal biometrics & smart card integration
20 enrolment stations including mobile stations


Single trusted worker identity
Multi modal biometric templates fused onto one smartcard – secure entry!
Business intelligence data
Accreditation checking
Solution
Biometric Data Capture System

Delivered: May 2010 - Present
Deployment of mobile, multi-modal biometric devices allowing capture & verification of iris, fingerprints, facial image & biographic data
Mobile device synchronisation


Benefits
Easily scaled to meet further requirements
High level of security through biometric authentication
Provides a truly mobile deployment format
Automatic device detection & identification
Solution
Benefits
Case Study 2: Ministry of Defence
CHALLENGE: To provide a scalable solution to help secure and control access to UK controlled military bases in the field.


Airport Passenger Identification
A suite of proven solutions aiding the flow and secure identification of passengers in the airport environment.
Automates the secure and fast flow of passengers through security restricted areas

Automated biometric identification and verification at aviation checkpoints

Ability to validate travel documents

Quick and easy to use - instructional lighting and information displays to guide the user

Manual clients available

Automated ‘watchlist’ alerting


Fast and secure passenger flow through Security Restricted Areas via biometric eGates

Real-time passenger journey measurement & people flow information via passive facial recognition

Breach prevention into Security Restricted Areas using advanced Human Behavioural Analytics
Automated detection of hostile activity via thermal imaging & advanced Human Behavioural Analytics

How it works?
Automates the secure and fast flow of passengers through security restricted areas
Automated biometric identification and verification at aviation checkpoints
Ability to validate travel documents
Quick and easy to use - instructional lighting and information displays to guide the user
Manual clients available
Automated ‘watchlist’ alerting

CAA have signed off accuracy of Gatwick ST Queue Measurement

London City Phase 1 completed

Contracted to deliver Security Queue, Process Measurement and Op Dashboard at Edinburgh

Contracted to deliver UKBF Immigration Queue and Measurement at Gatwick

Contracted to deliver Journey Dashboard (360) to Gatwick

Product v2.5 - Staff Whitelist functionality added

Product v2.5 – Roller bed divestment utilisation added

Product v2.6 – X-Ray roller bed stoppage time

Product v2.6 –WTMD passenger counts

Product V3.0 - full barcode validation

Product V3.0 - integration to Airline DCS back ends

Product V3.0 – integrated with MFlow Journey for real time decision making

System Monitoring Dashboard integrated with Journey Dashboard

Contracted for delivery, to displace existing solutions, at Gatwick South and North Terminal

Gatwick and British Airways Auto Bag Drop Trial

Gatwick and British Airways Autoboarding Trial

Contracted to deliver Security Watchlist functionality for CTIU


MFlow Track News
MFlow Journey News
Online identity referencing and proving solution designed to simplify and strengthen the identity management process.

Identity Registration & Certification

Wider Industry Benefits

Improved consistency and compliance in policy implementation
Ability to import and export biometric data across multiple MTrust Partner sites
Rapid exchange of data between Primary MTrust Organisations
Secure electronic storage of all company employees identity history and key identification documents/data
Increased value adding activity by eliminating waste and duplication between Primary Organisations

Features / Benefits

Creates a trusted online ‘Passport to Work’
Full integration with access control systems
Reduced administration time and cost
Ability to share pre-vetted profiles
Ability to track the progress of applications
Increased security and accuracy of identity verification through biometric identity assurance
Secure access to employee information anywhere, anytime through cloud based technology



The Process

Known passenger authentication touch point.

Automated Bag Drop.

Upgrade Journey measurement
eGate fast-lane to CSA.


 Upon arrival at car park entrance, the passenger’s identity is confirmed typically via Automatic number plate recognition (ANPR) or biometric token.
The customer is a known passenger to the airport and or airline through standard API protocol.
Q1 2013 Human Recognition Systems (HRS) successfully illustrated the ‘art of the possible’ in terms of enhancing and quite importantly personalising each passenger’s journey through the airport.  

The demonstration which took place at Gatwick Airport was created through the development of a Gatwick Airport mobile app.  The mobile device app in turn acted as the passenger’s constant source of information and guide through the airport.

The unique passenger tailored experience began once biometrically identified at the car park barrier and automatically notified of relevant journey details via the mobile application.

This process of feeding the passenger personalised information, ranging from the correct check in desk to custom generated and customer specific retail offers, continued once within the proximity of selected airport waypoints.

HRS demonstrated how identity management can be taken to the next level to deliver an improved, hassle free passenger experience and an increase in non-aeronautical revenue.

This innovative trial complimented the current suite of HRS biometric solutions that support airports across the UK to achieve their security, operational and improved passenger satisfaction requirements.
HRS demonstrated how identity management can be taken to the next level to deliver an improved, hassle free passenger experience and an increase in non-aeronautical revenue.
Seamless passenger identification & communication is made to the passenger at certain touch points along the journey to the check in desk.
As a known, trusted, preferred, and or privileged passenger airport member, messaging is returned to the customer providing the key data to expedited travel through the airport.
Passenger direction confirmed ensuring minimized landside times and increased throughput.

Airport advertising revenue generation from the retail sector.

Personalized communication to the customer, enhancing the passenger experience that is achieved by passenger self-management.
Increased dwell time in retail.

Further commercial opportunities – historic customer data generation.
The demonstration which took place at Gatwick Airport was created through the development of a Gatwick Airport mobile app.  The mobile device app in turn acted as the passenger’s constant source of information and guide through the airport.

Next Steps
Features / Benefits
Biometric technology market is forecast to grow at CAGR 20%+ with a market value of $16.4bn by 2017. HRS is positioned as a Solution Provider.

Global Trends

1. Single identity
As the volume of transaction for goods and services increases across the globe the need to verify an individual through biometrics against their digital identity will become more prevalent in order to facilitate a secure and trusted transaction
 
2. Service personalisation
With the ever increasing commercial need for service personalisation biometrics plays a key part in identifying an individual and triggering a specific action to them

Emerging Drivers

UK’s largest provider of total biometric solutions


www.hrsid.com













Biometric Market & Trends

V1.1


Private & Confidential





AFIS: Automated Fingerprint Identification System
 

Source: Global Industry Analysts
 

Non-AFIS vs AFIS Biometric Market Sales

Biometric technology market is forecast to grow at CAGR 20%+ with a market value of $16.4bn by 2017. HRS is positioned as a Solution Provider.

Global Trends
Full transcript