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Process Management Training Session

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by

Sara AlRumaithi

on 3 June 2014

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Transcript of Process Management Training Session

Process
Management
Experience Session

Experience Session ??
Identify What you see
1. To satisfy our clients
2. To enhance services / products
3. To improve quality
4. To do things more efficiently
5. To change and increase our margins
6. To increase our market share
7. To update and reflect reality in performing a process
Utilize internal resources

Exchange knowledge

Save Cost
What is the following?
Are these processes / Flow charts / graphical representations ??

What are they?
(2 Min. Activity 1)
1
2
It's a process map

A Process may be
represented by a
flow chart

A process contains
steps within it.
It's a graphical representation

It's not a Process &
can't be represented
by a flow chart as
there is no flow, no
steps within it.
What's the difference?
So, today we will learn to process map
A process will
In Process Mapping you either
Develop
Improve
Sample of a Process Map
Most Common Symbols
Lets Try it out !!
Please read Activity Two, Page seven



Adopting Horizontal Swim Lane

1. Process structured
horizontally
2. Stakeholders are
identified vertically
on the left of the map

DISCUSSION
20 Minutes
20 Minutes Activity
in teams
Guiding Rules:
Give your process a name.
Use Symbols provided for the exercise
Write

Article
Review
Article
Post
article
in Insights
Identify Stakeholders (Vertically/ Left)
A step is described using a
verb
Process Improvement
AS Is Process Needs improvement
John customers feedback are not captured in his process.

IT Team provides progress reports to John only and his feedback is not taken neither his managers feedback.

Customers do not know about the customers websites new features. and many of them moved to ETISALAT.

We are here to Help John

Please look at the website review process.
"John needs our help him properly capture his customers feedback and prevent him loosing them."
Identify areas of improvements
Map them in the process you had developed earlier
Team Activity 3
15 Minutes
Page 8
Areas of improvement
Questions to be asked:
Why is he not not documenting his customer feedback?
Why IT is not seeking John or his manager feedback on the progress reports?
Why is john not announcing the launch of the new website to his customers?
Why is he not ensuring documention of continous improvement to the website services and features?

Continuous improvement
is essential
Develop
Improve
So always remember that continuous improvement is essential
But Why?
Level of detail required
Why??
Traffic
is heavy
Parking
limited
London
HongKong
Berlin
Flexible
Car
Change
Process
You have to analyze and look for areas of improvements
Example
In ENOC
To Report the inventory
No. of process maps developed / to be developed
Way Forward
Get your
manager
approval
Contact
Group IT
Download
MS Visio
Contact us for implementation
Request
Experience
Session
Developing a Process Map
Processes could be contained in:


Education:

Masters in Project Mgt.
Bachelors in Information Mgt.
Leadership Program - Sheikh Mohd.

Experience: 8 Years Overall

ENOC (5.5 Years)
Ministry of Education (2.5 Years)

Expertise
Process Management, Strategy, Procurement, Project Management
Full transcript