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Newly Promoted to a Store With High Shrink

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by

Amy Walsh

on 10 May 2016

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Transcript of Newly Promoted to a Store With High Shrink

Newly Promoted to a Store With High Shrink
Receiving
Sales Floor
PRICE ADJUSTMENTS AND ONHAND ACCURACY
POOR SHELF MAINTENANCE, OVERHEAD ORGANIZATION AND STRIPING.
USING PRODUCT FOR STORE USE
NOT CAPTURING MARKDOWNS ON DAMAGED ITEMS OR ITEMS IN KEY CATEGORIES
THEFT
Front End
CAUSES OF SHRINK
Shrink's Impact on a Community
Shrink vs. Swell
What is Shrink?
Shrink is reduction or loss in inventory due to shoplifting, employee theft, operational errors and supplier errors.
What is Swell?
The case of excess inventory.
TOP SHRINKING SKU's FOR STORES
3313 and 3310

Receiving
Sales Floor
Front End
CAUSES OF SHRINK IN RECEIVING
KEY REC’D ITEMS THAT WERE NOT VERIFIED BY QUANTITY OR SKU
DAMAGED ITEMS THAT ARE NOT PROPERLY MARKED DOWN
SHRINK MITIGATION
VERIFYING LOADS
-VERIFYING QUANITY AND PRODUCT
KEEPING RECEIVING CLEAN AND ORGANIZED
CAUSES OF SHRINK ON THE SALES FLOOR
STORE USE M/D's
M/D's IN KEY CATEGORIES
Sales Floor Shrink Mitigation
ASSOCIATE AWARENESS
CONTROLLING STORE USE MARKDOWNS
CAPTURING MARKDOWNS ON DAMAGED PRODUCT
CAPTURING MARKDOWNS IN KEY CATEGORIES
UTILIZING NEW CULL PROCESS
PRICE ADJUSTMENTS AND ONHAND ACCURACY
CASHIER AWARENESS
CASHIER ACCURACY
Front End Shrink Mitigation
ZERO COMM TRAINING
PK TABLE AND QUIZ
COUNT FIRST COUNT LAST
DRAG, SCAN, LOOK AND BAG AUDIT




RUMER VILLALVAZO

Count First Count Last
Zero Comm Training
PK Table and Quiz
Drag, Scan, Look and Bag Audit
Wall Block Card
SELL CORRECT BLOCK UNDER CORRECT SKU
ON HAND ACCURACY (BOPIS)
PALLET FEE IS SOLD
CUSTOMER SERVICE
IMPLEMENTATION NOW SO WE ARE PREPARED IN TIME FOR GARDEN SEASON
TEMPLATE IS ALREADY MADE FOR BLOCK. STORES WILL HAVE TO CUSTOMIZE BLOCK BASED ON SKU INFORMATION, PRINT THEM, LAMINATE THEM, AND POST THEM BY BLOCKS.
SEND WITH RETURNS FOR D28 ASSOC TO PLACE BACK IN HOME.
IMPLEMENTATION
BENEFITS

3313: 386-081

3310: 499-485
$2219

$2762
The orange speech bubble will
explain the sku's journey through the store.
Both OSB and lightbulbs
easily become shrink if they are received damaged and not marked down.
We can shrink OSB on the sales floor if we are not following the new cull process.
We can shrink CREE lightbulbs on paper if onhands are incorrect when price adjustments are made.
We can shrink OSB through the register if cashiers are not checking the stripes on the end of the OSB
We can shrink CREE lightbulbs if cashiers are not using BOB and LISA
Short and Sweet Shrink Review!

Morning Meeting:
Address shrink mitigation for the department of the week.
Same topic every morning in order to reach more associates
Review top shrinking classes and common causes of shrink in the department of the week
Page 2 in handout
PRODUCT IS RECEIVED
OR RETURNED
PRODUCT IS SCANNED IN THROUGH RECEIVING OR SCANNED IN BY RETURNS CASHIERS
PRODUCT IS PLACED OUT ON SALES FLOOR OR IN OVERHEAD
PRODUCT IS CLEARANCED OUT AND DISCARDED
THEFT
PRODUCT IS SOLD
PRODUCT IS SOLD BY:
FRONT END CASHIERS
ON A WILL CALL
ON A DELIVERY
ON CARRY OUT
ON BOPIS ORDER
ON BOSS ORDER
ONHAND ADJUSTMENTS AND PRICE CHANGES ARE TAKEN
INTERNAL
EXTERNAL
KEY CATEGORIES
D21
PLYWOOD
BOARDS
PRESSURE TREATED
DIMENSIONAL LUMBER

D22
CONCRETE
GYPSUM
ROOFING

D23
FLOOR AND WALL TILE

D27
LIGHTBULBS

D28
SOIL AND MULCH
LIVE GOODS
HARDSCAPES
CHARCOAL/TAN RED/ CHARCOAL
HARD TO DISTINGUISH THE DIFFERENCE ON THE ONLINE CASHIER BOOK
Morning Meeting: Short and Sweet Shrink Review

AMELIA WALSH
GARDEN SEASON IS AROUND THE CORNER...
Page 3 in handout
Page 4 in handout
Page 5 in handout
Page 6 in
handout
Page 7 in handout
Page 8 in
handout
INTERNAL CUSTOMERS CONSUMERS
MORE MONEY TO PUT TOWARDS COMMUNITY OUTREACH
LOWER PRICES
MORE HOURS FOR ASSOCIATES= MORE ASSOCIATES TO HELP CUSTOMERS
ALLOWS US TO HAVE PROGRAMS LIKE SUCCESS SHARING
COMPANY LUNCHES
HOLIDAY BBQ's
MORE HOURS FOR ASSOCIATES
Shrink Cycle
FACT: company
loss in 2012 = $857,956,170
$857,956,170=
about 76,808,968 hours of labor if the average wage per hour for sales associates is $11.17
There are around 2,200 stores in the United States. An additional 76,808,968 hours would average 34,913 hours per store per year.
This averages an additional 671 hours per week per store, or 17 additional full time associates.
More sales associates on the floor=
Increased customer service
More attention to shrink mitigation
PLEASE TAKE
TO CASHIER
 
12” TAN WALL BLOCK
SKU-504042
BAY E5-001
PALLET FEE $15.00 DEPOSIT
PALLET SKU 999-835
PALLET QUANTITY-112

PLEASE TAKE
TO CASHIER
 
12” TAN WALL BLOCK
SKU-504042
BAY E5-001
PALLET FEE $15.00 DEPOSIT
PALLET SKU 999-835
PALLET QUANTITY-112

PLEASE TAKE
TO CASHIER
 
12” TAN WALL BLOCK
SKU-504042
BAY E5-001
PALLET FEE $15.00 DEPOSIT
PALLET SKU 999-835
PALLET QUANTITY-112

FUTURE REDUCTION IN SHRINK DOLLAR AND PERCENT OF SALES
Since 2008, The Home Depot's Framing Hope Program has donated $100 million worth of product to over 1,400 local charitable partners to renovate and rebuild homes.
Home Depot provides programs for associates such as:
Adoption Assistance
The Employee Stock Purchase Plan
Tuition Reimbursement
The Building Better Health Program
Special Thanks to:
Gary Stein
Mark Alvarez
William Ewer
Della Lemons
Mike Bennett
Kelly Blakeslee
Rob Lindberg
Ryan Mathes
DH Teams at 3310 and 3313
Full transcript