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Transcript of Active Listening
focusing the attention on the speaker
feedback from listener to speaker
re-stating or paraphrasing in own words
the listener is encouraged to interpret the speaker's words in terms of feelings What is active listening? L
N = Look interested - get interested = Involve yourself by responding = Stay on target = Test your understanding You tell us! Active listening actually is... Bring about changes in people:
better negotiator, persuader
Builds deep and positive relationships
Listening is a growth experience Pay attention
Show that you're listening
Respond appropriately How to be a good listener Limited attention span
Physical (noise and visual distractions)
Cultural differences (accents, vocabulary)
opinions Listening barriers Put personal emotions aside
Ask questions and paraphrase back
Overcome all types of environment distractions
Eye contact and appropriate body language
Sincere interest in the speaker
See the world as the speaker sees it Overcoming barriers It takes a lot of concentration and determination to be an active listener
Old habits are hard to break
Be deliberate with your listening
Your goal is to truly hear what the other person is saying
Ask questions, reflect, and paraphrase
Start using active listening today Conclusions 1 idea = 1 candy Bibliography http://en.wikipedia.org/wiki/Active_listening
C. Rogers, R.E. Farson, Active Listening, Excerpt from Communicating in Business Today, ed. R.G. Newman, M.A. Danzinger, M. Cohen, D.C. Heath & Company, 1987
http://www.voca.net/vocapartgendocs/e_mtc/en/3.php Benefits of being an active listener = Evaluate the message = Neutralise the feelings And now let's put what we've learned into practice. The actual photo