Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Chapter 6, Interpersonal Communication

No description
by

Kelsey Burrell

on 26 February 2014

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Chapter 6, Interpersonal Communication

Thank you for your attention!
Nonverbal Communication requires neither words nor language. It is our behaviors and characteristics that convey meaning without the use of words.

But Professor B, how can we communicate if we don't talk?

Many many ways!

Here are a few examples to get us started:
Facial Expressions
Gestures
How someone carries themselves
Tone
Hugging
Fist fighting

Appearance is also a really big nonverbal communicator

Looks and actions often do speak louder than words in our interpersonal relationships
5 Characteristics of Nonverbal Communication

1. Nonverbal Communication is present in most Interpersonal Conversations.

Talking to people in a group or one-on-one gives us so much to work with regarding non-verbal communication.

Let's imagine we are at a party.....
Subject 1
Subject 2
Subject 3
5 Characteristics of Nonverbal Communication

1. Nonverbal Communication is present in most Interpersonal Conversations.

When we send emails or talk on the telephone we lose those nonverbals.

But we can still "make use of what we have" by listening to how fast someone speaks or emoticons which are the familiar textual facial expressions.
5 Characteristics of Nonverbal Communication

1. Nonverbal Communication is present in most Interpersonal Conversations.

As humans we typically compensate for the things that we DON'T have by relying on others.

For Example:

Someone that is blind is going to rely heavily on someones tone when they speak to them.

Someone who is deaf is going to rely heavily on someones facial expressions.
Subject 4
Subject 5
5 Characteristics of Nonverbal Communication

2. Nonverbal Communication often conveys more information than verbal communication.

Studies suggest that about 70% of what we process as "Meaning" comes from nonverbal cues.

Nonverbal channels- The various behavioral forms that nonverbal communication takes.

Vision- Facial expression, gestures, appearance
Vocal- Tone, pitch, loudness
Touch- Handshakes, hugs, high fives
Subject 6
5 Characteristics of Nonverbal Communication

2. Nonverbal Communication often conveys more information than verbal communication.

We sometimes rely on clues from nonverbal channels to make sense of a situation when talking to others isn't a good option.

For Example:

If you go to visit a friend who has just lost a loved one and the house is dark, the curtains are drawn and they are in their pajamas at 12:30 in the afternoon we can assume they are depressed without even speaking to them.
Subject 7
5 Characteristics of Nonverbal Communication

3. Nonverbal communication is usually believed over verbal communication.

It's not uncommon to get conflicting messages between what a person says and does. Most of the time, we believe the nonverbal clues

For Example:

If we were waiting for a friend at a coffee shop and he sits down in front of you like this:
Subject 8
5 Characteristics of Nonverbal Communication

3. Nonverbal Communication is usually believed over verbal communication.

Your friend is DOING one thing and SAYING another.

Experts think we put more trust in nonverbal communication because most of us believe people have a harder time controlling nonverbal signs than verbal ones. Thus we assume that nonverbal behaviors more accurately reflects what a person is really thinking and feeling.

So it's easy for your friend to SAY he is doing okay but much harder for him to ACT like he is okay.
Subject 9
5 Characteristics of Nonverbal Communication

3. Nonverbal Communication is usually believed over verbal communication.

The one time this does not apply is in the case of LYING.

Our nervousness often affects our nonverbal communication a lot more than we think.

For Example:
Subject 10
5 Characteristics of Nonverbal Communication

4. Nonverbal communication is the primary means of communicating emotion.

Emotion is a powerful influence on our behavior and our primary way of communicating how we feel is through our nonverbal behaviors. Two channels of nonverbal communication that are important in communicating emotion are facial expression and vocal behaviors.
Subject 11
5 Characteristics of Nonverbal Communication

4. Nonverbal communication is the primary means of communicating emotion.

Interesting fact: Paul Elkman, a psychologist, took photographs of 6 people displaying different emotions.
Happiness
Fear
Disgust
Anger
Sadness
Surprise
He then showed them to people all over the world including Japan, China,Greece,Canada, USA,Brazil and Scotland.
Subject 12
5 Characteristics of Nonverbal Communication

4. Nonverbal communication is the primary means of communicating emotion.

Interesting Fact:

All Participants were able to identify the emotions.

Turns out our nonverbal communication is universal.
Subject 13
5 Characteristics of Nonverbal Communication

5. Nonverbal communication metacommunicates

Metacommunication is communication about communication.

For Example:

When someone says "Don't take this the wrong way...."
Subject 14
5 Characteristics of Nonverbal Communication

5. Nonverbal communication metacommunicates

This applies to nonverbal communication as well.

For Example:
Subject 15
Functions of Nonverbal Communication

There are 6 common functions of nonverbal communication.

1. Managing conversations- Even though "conversation" is a term that involves verbal communication, we use nonverbal communication to assist us in inviting, maintaining and ending conversations.

Inviting: We are most likely to have conversations with people that are closest to us.

We are most likely to initiate conversations with people we find attractive.

We are most likely to initiate conversations with
people who make eye contact with us.
Subject 16
Functions of Nonverbal Communication

There are 6 common functions of nonverbal communication.

1. Managing conversations- Even though "conversation" is a term that involves verbal communication, we use nonverbal communication to assist us in inviting, maintaining and ending conversations.

Maintaining: Turn-Taking signals are nonverbal signs that each persons turns begin and end.

For Example:

When I am speaking I might raise my finger to indicate I need one more minute of your time.
Subject 17
Functions of Nonverbal Communication

There are 6 common functions of nonverbal communication.

1. Managing conversations- Even though "conversation" is a term that involves verbal communication, we use nonverbal communication to assist us in inviting, maintaining and ending conversations.

Ending: The most frequently used method of indicating the end of a conversation is breaking eye contact. When we break eye contact we are letting the person know that we are disengaging them.
Subject 18
Functions of Nonverbal Communication

There are 6 common functions of nonverbal communication.

2.Expressing Emotions- As we said earlier, our non verbals are huge in determining emotions.

As young as 10 months old, infants begin to smile in reaction to their parents and stimuli that makes them happy.

We use our nonverbal s to express emotions practically every minute of our lives.
Subject 19
Functions of Nonverbal Communication

There are 6 common functions of nonverbal communication.

3. Maintaining Relationships which includes attraction and affiliation, power and dominance and arousal and relaxation.

Attraction and affiliation- When we are initially attracted to someone we use what we call "Immediacy behaviors". This includes flirting, eye contact, touching each other playfully and expressive tones.

When we are affiliated with someone we hug, kiss, hold hands and have a tendency to speak more softly to that person.
Subject 20
Functions of Nonverbal Communication

There are 6 common functions of nonverbal communication.

3. Maintaining Relationships which includes attraction and affiliation, power and dominance and arousal and relaxation.

Power and dominance- POWER is defined as the potential to affect another persons behavior and DOMINANCE is defined as the actual exercise of that behavior.

Some Examples of asserting power and dominance nonverbally are:
Subject 21
Functions of Nonverbal Communication

There are 6 common functions of nonverbal communication.

3. Maintaining Relationships which includes attraction and affiliation, power and dominance and arousal and relaxation.

Arousal and Relaxation

Arousal can be positive or negative and refers to an increase in energy.

When it is accompanied with positive emotions, we experience excitement.

When it is accompanied with negative emotions , we experience anxiety.
Subject 22
Functions of Nonverbal Communication

There are 6 common functions of nonverbal communication.

3. Maintaining Relationships which includes attraction and affiliation, power and dominance and arousal and relaxation.

Arousal and Relaxation

Relaxation is the opposite of arousal and is experienced during periods of low energy.

When relaxation is a result of something positive,we feel content and at peace.

When relaxation is a result of something negative, we feel depressed.
Functions of Nonverbal Communication

There are 6 common functions of nonverbal communication.

4. Forming Impressions- Nonverbal communication influences two general types of impressions: those related to a person's demographic characteristics and those related to a person's socioculture characteristics.

Demographic Impressions-Include a person's age, ethnic background and sex. We can also identify someones age usually by the sound of their voice.

Socioculture impressions- Include a person's economic status which includes their financial standing as well as their education level. We can also identify a person's cocultuers as well.
Subject 23
Functions of Nonverbal Communication

There are 6 common functions of nonverbal communication.

5. Influencing others- Nonverbal communication can be persuasive when it applies as part of creating credibility and promoting affiliation.

Creating Credibility

Some Examples:
Subject 24
Functions of Nonverbal Communication

There are 6 common functions of nonverbal communication.

5. Influencing others- Nonverbal communication can be persuasive when it applies as part of creating credibility and promoting affiliation.

Creating Credibility

Also when we create credibility we want to use eye contact, use the correct pitch/tone and speak clearly and fluently.
Subject 25
Functions of Nonverbal Communication

There are 6 common functions of nonverbal communication.

5. Influencing others- Nonverbal communication can be persuasive when it applies as part of creating credibility and promoting affiliation.

Promoting Affiliation- We will always be persuaded more by people we like than by those we don't like.

Studies show that appropriate touching make people more likely to comply with a request.
Subject 26
Functions of Nonverbal Communication

There are 6 common functions of nonverbal communication.

5. Influencing others- Nonverbal communication can be persuasive when it applies as part of creating credibility and promoting affiliation.

Affiliation

Interactional Synchrony- The convergence of two people's behaviors.

When you mirror someone's behavior it shows them that you are similar to them. That makes you more credible.
Subject 27
Functions of Nonverbal Communication

There are 6 common functions of nonverbal communication.

6. Concealing information- We often conceal information not to be deceptive, but so that we don't hurt others.

When Grandma gives you a sweater for Christmas that has a giant bird knitted on it, are you going to tell Grandma that you don't like it and she is crazy for giving it to you?
Subject 28
There are 10 Channels of Nonverbal Communication that we should all be aware of:

1. Facial Displays- The face communicates more information than any other channel of nonverbal behaviors. The three important functions of facial displays are:

Identity-We use our face for EVERYTHING
Subject 29
There are 10 Channels of Nonverbal Communication that we should all be aware of:

1. Facial Displays- The face communicates more information than any other channel of nonverbal behaviors. The three important functions of facial displays are:

Attractiveness- Symmetry refers to the similarity between the left and right side of your face. Research shows that people that have a great deal of symmetry in their face are seen as attractive. Symmetry is objective.

Proportionality refers to the relative size of a person's facial features.

Proportionality is subjective
Subject 30
There are 10 Channels of Nonverbal Communication that we should all be aware of:

Facial Displays

Emotion- We display emotion constantly on our face and it is the true indicator of how someone is feeling.
Subject 31
There are 10 Channels of Nonverbal Communication that we should all be aware of:

2. Eye Behaviors- The eyes communicate more to us than any other part of the face.

Oculesics-The study of eye behavior as a separate, nonverbal behavior.

Eye contact is so key to almost everything we do.

Your pupils will dilate based on the amount of light in the room. However, they will also dilate when you find someone attractive or you are stimulated positively or sexually.
Subject 32
There are 10 Channels of Nonverbal Communication that we should all be aware of:

3. Movements and Gestures- Think about all the different ways we can walk?

The study of movement is called KINESICS.

The study of arm and hand movement is called GESTICULATION


Researchers divide gestures into 5 separate categories:
Subject 33
There are 10 Channels of Nonverbal Communication that we should all be aware of:

1. Emblems- Gestures that have a direct verbal translation.

2. Illustrators- Gestures that go along with a verbal message to clarify it.

3. Affect Display- Gestures that communicate emotion or affect.

4. Regulators- Gestures that control the flow of conversation.

5. Adapters- Gestures we use to satisfy personal needs.
Subject 34
There are 10 Channels of Nonverbal Communication that we should all be aware of:

4. Touch Behaviors- Touch is the first of our five senses to develop.

Touch is the only sense we must have so survive.

Haptics is the study of how we use touch to communicate.

There are five major areas in which we use touch to convey meaning
Subject 35
There are 10 Channels of Nonverbal Communication that we
should all be aware of:

Pitch
Inflection
Volume
Rate
Filler words
Pronunciation
Articulation
Accent
Silence
Subject 36
Affectionate Touch
Caregiving Touch
Power/Control Touch
Aggressive Touch
Ritualistic Touch
There are 10 Channels of Nonverbal Communication that we should all be aware of:

5. Vocal Behaviors- PARALANGUAGE are all the things that go along with language to include accent, how quickly we speak, our tone etc.

All of the following are considered paralanguage:
Subject 37
There are 10 Channels of Nonverbal Communication that we should all be aware of:

6. Smell- or OLFACTICS operates as a subtle but powerful influence on your reaction to others.

Two things that are significantly impacted by our sense of smell are memories and our sexual attraction to others.

Olfactic Association is the tenancy for smells to bring about specific memories.
Subject 38
There are 10 Channels of Nonverbal Communication that we should all be aware of:

6. Smell

Sexual Attraction- Research has proven that our brains seek out partner that have drastically different natural scents then our own.

Why is this?

Because people with similar scents are more likely to have similar genetic make-ups. Having a baby with someone that is genetically linked with you can cause significant birth defects.
Subject 39
There are 10 Channels of Nonverbal Communication that we should all be aware of:

8. Physical Appearance- We have a tendency to attribute positive qualities to attractive people. This is called the HALO EFFECT.

Research shows that people deemed attractive are thought to be more competent, socially skilled and friendlier.

However, the lengths that people have gone to in order to be "attractive" is startling.

Plastic surgery
Eating disorders
Exhausting Workouts
Subject 41
There are 10 Channels of Nonverbal Communication that we should all be aware of:

9. The Use of Time or CHRONEMICS- This is a nonverbal behavior because the way we choose to spend or NOT spend our time says a lot about us.

Since most of us spend time doing things that we enjoy, we send messages to others about what we value.

Time also sends a message about power. When we go to see our boss or on an interview, it is typical to be kept waiting. On the other hand, we would NEVER keep our boss waiting.

It seems that the more powerful you are, the more valuable your time is.
Subject 42
There are 10 Channels of Nonverbal Communication that we should all be aware of:

10. ARTIFACTS are the objects and visual features within an environment that reflect who we are and what we like.

For Example:
Subject 43
Culture, Sex and Nonverbal Communication

Culture Influences Nonverbal Communication

There are so many ways that our culture influences nonverbal communication.

Some Examples:

Greeting behaviors
Eye Contact
Personal Distance
Subject 44
Culture, Sex and Nonverbal Communication

Sex Influences Nonverbal Communication

Sex/Gender also influences our nonverbal communication a great deal.

Some Examples:

Emotional Expressions
Personal Space
Touch
Appearance
Subject 45
Improving Nonverbal Communication Skills


Be sensitive to nonverbal messages
Be aware of you situations
Keep culture in mind
Ask for clarification

and

PRACTICE BEING EXPRESSIVE

(Bag shares, hint hint, wink wink!)
Subject 46
There are 10 Channels of Nonverbal Communication

7. The Use of Space or PROXEMICS explains that we each have a preferred amount of personal space that we carry like an invisible bubble around us.


Intimate Distance- 0-1.5 feet away
Personal Distance-1.5-4 feet away
Social Distance-4-12 Feet away
Public Distance- 12-25 Feet away
Subject 40
Nonverbal
Communication
Full transcript