Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Mentalidad & Disciplina Template

No description
by

English4callcenters .com

on 3 January 2017

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Mentalidad & Disciplina Template

Your Life

Call Center
Role Play
Evaluation time! Get ready for the following activity on A2 week 4 day 1.
Get in couples and prepare a role play based in a call center scenario, one student will be an agent and the other student will be a customer, the role play needs to have the following information:
1) Greeting
2) Asking for personal information (Name, SSN, date of birth, address, email)
3) explaining the problem
4) Apologizing
5) Offering a solution
6) Closing the call
Call Center
Role Play
Evaluation time! Get ready for the following activity on A1 week 4 day 1.
Possible Scenarios:
Calling your bank because you lost your credit card
Calling a hotel to make a reservation
calling tech support because your internet service doesn't work
calling USPS because you want to send a package
calling a restaurant and ordering food
calling tech support because your cellphone doesn't work
the role play needs to last 5 minutes (at least) make sure to follow the call flow and be polite with your customer.
Call Center
Role Play
Evaluation time! Get ready for the following activity on A2 week 4 day 1.
Possible Scenarios:
Calling your bank because you lost your credit card
Calling a hotel to make a reservation
calling tech support because your internet service doesn't work
calling USPS because you want to send a package
calling a restaurant and ordering food
calling tech support because your cellphone doesn't work
the role play needs to last 5 minutes (at least) make sure to follow the call flow and be polite with your customer.
Sell
Couples
Prepare your creativity and show your selling skills This activity is for Advanced 2 week 2 Day 1
* Use the following vocabulary when selling:
- Get It Now! -It's a great deal -50% off -Brand new -Be the First -Limited Time Offer -A deal just for you -A tailor-made offer

*decide what to sell and Prepare with your couple Visual material so you can convince the buyers.

*Get ready to interact with the audience remember that you are selling an item, so interaction is very important.

*Provide detailed information: Price,discounts,amount,specifications,why do you need it?,what does it do?
Change
Mentality &
Discipline

What you Believe is your Reality, One requirement is to have a success mentality which we reach through techniques that successful people have used to accomplish great results.
"Do what you have to do when you have to do it, whether you want or not" Learning English is like going to the gym, If you follow your diet and your coach's feedback you achieve your goals faster.
Mentality:
Discipline:
Improve our student's life quality, by teaching them how to get fluency and confidence in English, Using our powerful system "English with Mentality and discipline" for them to achieve all their goals and dreams in the shortest time possible according to their individual effort.
Mission:
We are the best teaching English worldwide with mentality and discipline, being at the forefront of innovation and technology.
Vision:
SUPER
IMPORTANT!
Remember to bring your homework about the Video Book located in "The Learning Method" according to your level! Keep in mind that Discipline is what will get you to your goal.
Your Life
Change
Mentalidad &
Disciplina

Lo que tu crees es tu realidad, un requisito es tener una mentalidad exitosa la cual alcanzamos a través de técnicas que personas exitosas han utilizado para lograr grandes resultados.
"Hacer lo que tienes que hacer, cuando tienes que hacerlo, ya sea que quieras hacerlo o no" Aprender ingles es como ir al gimnasio, si sigues tu dieta y las recomendaciones de tu coach alcanzaras tus metas mas rápido.
Mentalidad:
Disciplina:
Mejorar la calidad de vida de nuestros estudiantes, enseñándoles como obtener fluidez y confianza en ingles usando nuestro sistema poderoso "Ingles con mentalidad y disciplina" para que logren todas sus metas y sueños en el menor tiempo posible segun el esfuerzo de cada uno.
Misión:
Somos los mejores a nivel mundial enseñando ingles con mentalidad y disciplina, estando a la vanguardia de la innovación y tecnologia.
Visión:
Full transcript