Alton Home Health July 2020

Hi, everybody in Alton Hospice.

It's Laura Machar today to talk to you about your

patient experience Scores for the month of October.

Let's look at your map.

So here's your current state map.

Your target has gone to 89.62 for the month for

the year of fiscal Year of 21 which started this

month, and your current scores 71.7.

So you had a little bit of a drop there

in October.

But I know that you guys will bring that back

up. I've noticed if you will notice across the continuum,

you have just you continue up and then you had

to drop down in June.

And I think that's when you know, Cove it was

at its and speak for us in the first wave

and then it moved back up against you.

Guys worked really hard to get those scores up.

You've had a little drop again and again.

We're in the second wave, so I'm really optimistic that

you'll be able to move that forward with, and definitely

with some of the tips I'm gonna give you today.

So let's take a look at the things you're doing

so well and so identifying pain meds.

Side effects jumped up 66.67% and discussing pain meds side

effects that jumped up 33%.

So both at 100 kept informed about care.

Also jumped up to 75%.

Eso We want to keep those moving.

I think a big part of ah part of the

rial issue in your cap scores is that you don't

get a lot of survey return.

So, um, if there's ever an opportunity where family is

praising you, um, you know, be sure to mention to

them to complete the survey.

You know, the more surveys we have, the better picture

we have of the work going on, and it usually

is very positive.

So we want those surveys to come in.

Let's look at the things we can work on for

next month.

So the greatest opportunity areas listen carefully about care problems.

So that dropped way down to zero and then trained

to help with restless and agitated is at zero also,

and I do want to point out again, you had

to survey returns, so this is really between one or

two people, um, out of all the people you care

for, So we really want to get those surveys up,

um, to really help in that way.

But we're going to talk about what we can do

to get these back up and get you guys in

the area that you that you are you should be

so listening.

So taking time to listen.

It's hard.

I know your schedule is busy.

You're a lot on your plate to do so, but

it really is an important thing you need to do

each time.

So take time to listen before going to someone's home.

Take a moment to take a deep breath level.

Set yourself as a reminder to be present in that

moment and, you know, we do get caught up in

the task.

So it's just really important to kind of take that

time for yourself.

Toe be ready and then trained to help with restless

and agitated.

You know, I think, um, what happens here is our

family. They get really anxious when when the patients getting

out of bed.

Or maybe they're not medicated well or, you know, they

they're they're not with it, so they're not really understanding

and and so it makes him a fall risk.

Um, just making sure you touch base, you know, communicate

with those family members each time you're in there, Ask

him about it, you know?

So tell me what?

What has been going on?

Has your loved one been, you know, restless or showed

any agitation or getting out of bed?

How can I help you with that?

You know, just want to touch base, just that they

feel supported.

Um, and so that they know that you are.

You are talking to them about that.

And you can use those keywords restless and agitated when

you do that as well.

And that will help when they fill out the scorecard

because he wants to be like, Yes, you did it.

Address that because you're probably thinking.

But I do address that.

And sometimes I don't know if family is always correlate

the two together.

So the final thing I want to leave you with

today is first up app.

So I don't know if you have this already on

your phone, but if you don't and would be interested,

um, you go under your app store and look up.

Osf first up app.

Uh, download that and then you're going to follow the

M S s news feed.

That is, we're under the MSs umbrella.

Multi specialty service is and so the information specific to

us in home care will be running under that feed

as well as other things on the main feed.

So the reason why I tell you this is not

just because it has really good information, but also because

I'm doing I'm doing a Siri's every other week where

I'm pulling a story off the icy to a portal.

And I'm retelling that story on on that app.

And I I think it's another outlet for us to

highlight the great work that you guys were doing in

home care and to reach a broader audience with those

stories. So a put your stories out on the icy

to a portal.

It could be about yourself.

It could be about somebody you work with, something that

touches you or something that's really special, and I will

pull those stories and just continue to keep sharing them.

And I want you to see them on the portal

also. So if you want to do that, that'd be

great. If not, I know there will be a desktop

option in the future for the first, uh, pap if

you don't want it on your phone.

But if you can put it on your phone, it's

really easy.

I check it daily.

It takes two minutes.

It's really fast.

But I, you know, would love if something's about you.

I would love for you to see it.

So, um, just a heads up about that.

But you guys keep it up.

Thank you for all you do out there in the

front lines.

Especially during this really strange time in history.

Uh, it's very appreciated.

And we do appreciate the work you're doing.

Thank you for listening.

And we'll talk next month.

Have a great day.

Alton Home Health July 2020

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