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by Autumn Roland1 view·Updated Mar 8, 2022
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  1. Hello.
  2. My name is Autumn Roland and for my business ethics violation presentation,
  3. I'm going to be discussing a dentistry group.
  4. It is the north american dental group and it's actually one of the largest chains.
  5. Its headquarters are located in New Castle pennsylvania.
  6. But the specific group under them that I'm
  7. going to be discussing is called Refreshed Dental.
  8. They are actually located in Austintown Ohio.
  9. So for a little bit of back story, this company was accused of
  10. overcharging patients
  11. as well as over treating them.
  12. So with that being said
  13. they would take in patients that had braces or a root canal and they would
  14. have them come in for excessive appointments
  15. to the point where it was questionable.
  16. So two associates caught this.
  17. They were actually assistance at this group under
  18. the name of Rikki Endsley and Ashleigh Hughes
  19. some complaints that they received were that customers
  20. were built for a treatment that they didn't receive
  21. and patients were even being given unnecessary treatment again. Um
  22. It kind of became obvious and they purposely wouldn't finish treatments so
  23. they wouldn't properly finished a root canal
  24. and they had multiple patients coming back.
  25. Um so that stood out same thing with braces.
  26. Um customers braces were supposed to be getting taken off within a month or two.
  27. Um And the dentist was having them go for five other appointments.
  28. So these two associates would write down
  29. um each incident on a sticky note
  30. And then in 2016
  31. Um Ashley who's decided to contact the board and she
  32. contacted someone under the name of Damon Hughes July 2016
  33. and then in I believe it was november.
  34. Um it was actually denied until it was re investigated
  35. bye.
  36. Usa today and I actually read the article from
  37. USA today and it was written by Jeff Swanson,
  38. I believe that's how you pronounce his name.
  39. Um
  40. and pretty much um
  41. one second
  42. I apologize, I lost my train of thought but essentially
  43. once the
  44. investigation was dismissed um the people that dismissed
  45. it were also investigated because of the reasoning.
  46. Um
  47. so last year the company group they sold it to a Jacob holding,
  48. he is now the owner. Um
  49. So when you think of long term short term effects of this
  50. um there have been people that have gone to jail for years.
  51. We have a, I found a Jacob Hills,
  52. he was a formal dental dental board member member
  53. and he was actually stripped of his license.
  54. He was one of the guys that actually dismissed this order Or this
  55. investigation and they actually found out that he had been accepting brides.
  56. Um like I said this has been going on and
  57. so he was actually sentenced 15 years and eight months.
  58. Um so that would be a uh long term effect
  59. coming from
  60. someone who was partaking in that
  61. another long term effect would be um so the owners of
  62. kool smiles and small smiles actually had to settle a lawsuit
  63. For fraud ng Medicaid.
  64. Um the government was actually reimbursed about 24 million from each company.
  65. Um and the long term effect is that the small,
  66. small smiles is actually completely out of business now.
  67. Um
  68. So with that being said dentistry,
  69. I used to mentor for a dentist and he actually brought this
  70. to my attention because I had to do a research paper as
  71. well um and quite a bit of dentists have been caught and
  72. I know there are some as well that haven't been caught um
  73. but
  74. over treatment is a serious thing right now going on, I know what's been going on
  75. but it's just something we need to bring light to.
  76. Um I know in all aspects there can be unethical practices
  77. um but thankfully in this case the board is on it.
  78. Um they're doing their best um to ensure that this doesn't happen again.
  79. And from what I read on their website, I think they're doing a lot better now.
  80. Um I just wanted to .1 more thing out in 2018,
  81. the Ohio Board received 231 complaints about over treatments.
  82. So this was a very big um issue for them.
  83. So I really just wanted to go do some more research on it
  84. other than that.
  85. Also in my research,
  86. I found that um as I previously said this did happen very often um and I just
  87. thought it was interesting to actually research that
  88. and find out how often this does happen.
  89. Um So with that being said, that's the end of my presentation, Thank you.