Screeners Re-orientation part 2

Yeah. So continuing on with Cunningham Elite Page 20 of

your handbook states that in keeping with the nature of

the health care services, many associates will have irregular work

hours when working.

As an elite associate, you will work the shift our

established by the facility where you are assigned.

It is your responsibility to know your scheduled shifts and

hours. And elite, the representative will make you aware of

open shifts or give you an access to shift information

outline. So in this case it's actually not your elite

representative. It will be us that will give you the

information on how to sign up for open shifts and

that would come later.

Um That has something to do with the sign up

genius. Moving on to page 21 of Your Handbook.

Uh this causes about the poor attendance and excessive tardiness.

Um that could lead to a disciplinary action which could

also lead into termination of employment.

So any for your guideline or your handbook for any

to un excuse Absences in any 90 day period or

more than six unexcused absences in any 12 month period

will be cost, will be a cost for disciplinary action.

Such disciplinary action can include termination for repeated absences or

pattern of poor attendance.

So any absence without advance notification is a considered no

show or no call, no show and that is could

be a cost for your immediate termination.

So now let's discuss the sign up genius.

So sign up genius is um uh scheduling platform that

were subscribing to in order to make sure that you

could view it from the convenience of your smartphone or

your computer.

So starting july 25th any extra shifts will be viewed

through sign of genius.

Um and you would have the convenience of signing up

yourself when you sign up, we're expecting you to actually

work the days that you sign up for.

um but in order to view that um, page or

the platform, you are going to be given the access

code and that would be emailed to you Um just

before the 25th because right now it's not totally complete.

My colleagues, jennifer thorn and timmy you has is helping

me complete the whole migration of the original or the

old scheduling system from the old drive to the new

scheduling system, which is this sign up genius.

Um and the reason behind this change is because there's

a lot of miscommunication and changing schedule that um, you

know, usually um failed to be communicated to the specific

person and so in order to, you know, avoid this,

we, we tried to find some alternative system scheduling system

that would be more convenient for your use.

So, tapping on the communication again while you're at work,

I'll mention please utilize the zoom chat app because that

would be a lot more um easier to communicate to

one another.

It's it's almost like the crew app, it's just more

exclusive, I'm sorry, not exclusive inclusive because it has more

capacity, you know, participant wise compared to the crew.

So make sure to use that zoom chat when you're

communicating, you know, just about anything.

Like if you need some supplies or something communicated with

Mindy so that you could order right away or um

if you need a break or you need to be

relieved um temporarily to communicate with the runner, you know,

use the zoom chat.

So in my absence, um because I'm like I mentioned

on a mandatory Pt or vacation, Mindy Mcbride will be

your point of contact.

And again the phone number is (564) 240 3033.

Please refrain from texting or calling her or any of

the other leadership that could include timmy and um jenni,

jennifer thorn.

If if your inquiry could wait till later on, please

do not text in the middle of the night because

we are admitting people and we work monday to friday

and during the day or office hours.

Okay. So why is first impression?

Why does it matter?

Because we are the first ones to greet our visitors,

our staff and our patients.

So it does matter.

Yeah. Um it matters that we maintain a respectful attitude

to others at all times.

Even during stressful times.

It matters that to people in a location where you

know where there are two people aside, they are expected

to break each other because that relieves or take pressure

from the runner so that the runner could help someone

else. It also matters that you clean and and make

sure that you maintain a clean um workstation your table.

If there are wheelchairs that are you know close by

to your workstation and you have some free time, please

make sure to stand and wipe them.

Um make sure to to look at your stocks and

organize your station.

If you notice that you are going to be needing

supply any supplies or whatever stickers or you know masks,

gloves and stuff like that, please communicate it right away.

That would be the best um communicated through zoom chat.

You know the beginning of your shift.

Be flexible as the staffing needs.

Staffing needs to change frequently because of call out.

We um often move people around so be flexible um

and expect to not just be working on your station

because we're there to screen and we cannot pick and

choose the location from where we're screening, all screening entrances

are all important.

So you know, it's advisable that everyone knows how to

work each of the screening entrances, most of all, please

arrive on time and return from your break on time.

So an example here, one of our screeners use a

person's name after writing it down on a clipboard and

in directing that person to the registration or security.

So that person actually address the patient by first name.

When when we do this, it adds personal touch.

And um it's silence, silently says, you know, you are

important to me, I remember you and um it you

know, it it tells a lot about the organization we

represent. So what would be a good um practice as

soon as you get into your station, checking your zoom

chat, see the conversation that happened even before you arrive.

Um you know, an example here, if you read it,

you will be more aware of what's going on, not

just within your station, but you know, the other stations.

So because you know that there are eight stations total,

right? So example here, you know, pretty self explanatory.

Um, the runner, you know, as soon as the runner

gets in, hey, I'm Tina, I'm the runner, uh, I'm

the first runner today, you know, it's just, it just

gives a little bit of cohesiveness and um, you know,

uh, teamwork.

So Again, effective July 25, um, the changes in the

timing of, or the shifting of some of the entrances

will change the sign of genius sign up will be

open and again, the access code will be emailed just

prior to that date.

So I apologize for, this is a recorded session.

Normally I would be asking questions um in real time

and you know, um in person.

But any questions from this presentation, please don't hesitate to

email it.

Um like you said, I'll be on PTO from today

till the 30th, so you could see see me their

address it to mindy, Mindy dot mcbride at common spirit

that come for now.

Thank you very much and have a great day.

Screeners Re-orientation part 2

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