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EGM PRELIM
BF
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Ben Fraser
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Updated Nov 2, 2023
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00:03 - 00:03
Hi, everyone,
00:03 - 00:07
Thank you very much for hopping on the call today. My name's Ben.
00:07 - 00:09
I'm one of the senior partners here, and I'm
00:09 - 00:14
the one overseeing this initial part of your guys' interview process here today.
00:14 - 00:15
And first and foremost,
00:15 - 00:17
I want to say a massive congratulations to every single one of
00:17 - 00:20
you guys who's been shortlisted to be on the call today.
00:20 - 00:23
It's been nothing shy of a very competitive process so far,
00:23 - 00:24
even at this very early stage,
00:24 - 00:27
purely down to the volume of candidates that we've had
00:27 - 00:29
apply for the roles that we're looking to fill.
00:29 - 00:31
So we've been doing our best to shortlist
00:31 - 00:33
those candidates down to a more selective group,
00:33 - 00:33
either
00:33 - 00:37
based on your CV or based on the conversations you've had with our HR department,
00:37 - 00:38
either Monica or Samita,
00:39 - 00:42
who I'm sure you guys have spoken to in some capacity already.
00:43 - 00:46
Now, based on those conversations and based on your guys' experiences,
00:46 - 00:49
we're sitting with that small group today, So congratulations once again.
00:50 - 00:50
Now,
00:50 - 00:51
the reason why we're doing this one way style
00:51 - 00:55
webinar rather than the more traditional conversation into,
00:55 - 00:56
is because for the first stage of the process,
00:56 - 00:59
what we want to do is get across some key information to
00:59 - 01:01
you guys about what it is we do here at the company.
01:01 - 01:05
So we're gonna be delving into a little bit more detail about the clients
01:05 - 01:08
about the contracts attached to those clients as well.
01:08 - 01:10
And the campaigns we represent those clients through
01:11 - 01:11
as well as that.
01:11 - 01:13
We're going to delve into a bit more detail about
01:13 - 01:15
the the roles that we're looking to build here,
01:16 - 01:19
the hours attached to those roles and the payments attached to those roles,
01:19 - 01:20
and also the opportunity in terms of
01:20 - 01:23
progression for candidates such as yourselves.
01:23 - 01:25
So there's a lot to be able to cover
01:26 - 01:26
now.
01:26 - 01:30
You may also be wondering why we're doing this one way style webinar,
01:30 - 01:33
as opposed to the traditional zoom meeting where we have all the cameras on
01:33 - 01:34
and plain. This simply guys.
01:34 - 01:35
What we want you guys to do is focus
01:35 - 01:38
purely on the information that we're given across today,
01:38 - 01:39
Um,
01:39 - 01:41
pretty much because all that information is going to be very,
01:41 - 01:44
very important in terms of shortlisting candidates for
01:44 - 01:45
the second stage of the interview process.
01:45 - 01:47
So we're going to discuss this information today
01:47 - 01:49
in a lot more detail in the next stage
01:49 - 01:53
and as well as that, uh, we're gonna send you guys over a questionnaire,
01:53 - 01:55
OK? Via email shortly after this interview,
01:55 - 01:58
where you guys are going to answer some questions based on this as well,
01:58 - 02:01
again going to be very, very important for short in those candidates.
02:03 - 02:06
Now I'm happy to answer any questions. Of course, guys.
02:06 - 02:07
So if you do have any questions,
02:07 - 02:10
just stick them in the Q and a box which will be somewhere on your screen.
02:11 - 02:12
Uh, and then towards the end of the interview,
02:12 - 02:14
what I'll do is I'll answer those questions personally as well.
02:15 - 02:16
Perfect.
02:16 - 02:18
So first and foremost, who are we
02:19 - 02:21
in? A very simple explanation.
02:21 - 02:24
Uh, we are a offline marketing company, OK,
02:24 - 02:26
meaning that we're dealing with a lot of the face
02:26 - 02:28
to face communication on behalf of our clients brands.
02:29 - 02:31
Now, this is very different to the online style of marketing.
02:31 - 02:33
A lot of you guys will be used to
02:33 - 02:37
um now what online marketing provides is a broad reach.
02:37 - 02:41
OK, it increases brand awareness. So company does have a variety of different ways.
02:41 - 02:44
Your typical TV advertisements, your radio advertisements,
02:45 - 02:48
uh, more traditional methods such as billboards or posters
02:48 - 02:52
anywhere where we can reach uh, potential customers. Let's call it
02:52 - 02:53
now,
02:53 - 02:55
whereas what we do in offline marketing is
02:55 - 02:56
we take that pre existing brand awareness,
02:57 - 03:02
and we turn that into what we call physical and measurable results for our clients.
03:02 - 03:03
Now, that's why post Pandemic.
03:03 - 03:07
We've seen a huge surge in demand for our services
03:07 - 03:10
because more and more clients are excited about essentially converting
03:10 - 03:12
that awareness into revenue because of the
03:12 - 03:14
lack of revenue received during the pandemic.
03:15 - 03:18
Now it's not just our offline marketing, uh,
03:18 - 03:20
services that our clients are excited about.
03:20 - 03:20
OK,
03:20 - 03:24
if we have to almost summarise our expertise in two words,
03:24 - 03:26
it would be hiring and training
03:27 - 03:28
now effectively.
03:28 - 03:33
What that means is our ability to recruit, develop and scale teams at the pace,
03:33 - 03:37
and the quality that we do is something that really, really excites our clients.
03:37 - 03:37
And
03:37 - 03:38
because of that,
03:38 - 03:41
we've now got an extensive portfolio with
03:41 - 03:43
different projects and clients in various sectors.
03:44 - 03:45
So we've actually opened up our portfolio,
03:45 - 03:48
and I'm gonna be talking a little bit about that today.
03:49 - 03:53
So the first one we've got here, guys is BT and EE on our field sales.
03:53 - 03:53
OK,
03:53 - 03:55
now a lot of people think as BT and
03:55 - 03:58
E is two separate companies within their own rights,
03:58 - 04:00
and they were until around about 2016,
04:00 - 04:04
when BT actually bought our E for £12.5 billion.
04:04 - 04:07
Now that was then, and still is today the biggest telecoms merger to date,
04:08 - 04:09
and the reason for that is because they want
04:09 - 04:12
to become a powerhouse within that telecommunications sector.
04:13 - 04:17
But what we're dealing with these guys is specifically the broadband sector,
04:17 - 04:19
and that's due to something called the government full fibre roll out.
04:20 - 04:20
So
04:21 - 04:22
what that means is the government invested
04:22 - 04:25
£5 billion into a company called Openreach,
04:25 - 04:26
who effectively service and maintain
04:27 - 04:29
pretty much all the Internet lines in the UK.
04:29 - 04:32
Now the Internet in the UK notoriously isn't the
04:32 - 04:34
best and hasn't been for the longest time.
04:34 - 04:38
So the objective is the £5 million investment is going to be used between
04:38 - 04:43
now and 2026 to ensure that every single home and business in the UK
04:44 - 04:46
want to be on this new full fibre network.
04:47 - 04:51
Now that's a massive project in itself, right, and it's already underway.
04:51 - 04:54
But what that means for companies such as BT and EE
04:54 - 04:56
and other broadband companies as well
04:56 - 05:00
is that they're readily available to capture those new full fibre customers.
05:00 - 05:04
So you may have seen a lot of BT advertisements lately around, um
05:05 - 05:08
around that, and they're utilising our services to capture those new customers.
05:09 - 05:12
So we do this through a variety of different campaigns,
05:12 - 05:14
as this is our biggest contract to date.
05:14 - 05:18
So residentially going directly to customers, homes commercially,
05:18 - 05:20
going directly to customers, businesses.
05:20 - 05:23
And we've just launched our retail channel on this side of things as well,
05:23 - 05:27
which involves going to supermarkets such as Morrisons and
05:27 - 05:27
ASDA.
05:27 - 05:28
We
05:28 - 05:30
have contracts to pop up standards in those stores, too,
05:30 - 05:34
to get into those really detailed interactions with customers there.
05:35 - 05:37
So it's our clients that are loving the
05:37 - 05:39
the diversity within our campaigns that multiple,
05:39 - 05:41
uh, multiple reach in terms of channels.
05:41 - 05:42
We can go down
05:43 - 05:46
now on the other side of things. We've got shell guys OK
05:46 - 05:50
now Shell's focus at the minute is moving away
05:50 - 05:52
from non renewable to more renewable forms of energy.
05:52 - 05:56
I'm sure you guys know Shell as one of the biggest companies in the world,
05:56 - 05:56
which they are
05:57 - 06:00
so effectively shells shift from non renewable to more renewable
06:00 - 06:03
forms of energy stems down the electric vehicle route.
06:03 - 06:07
OK, which is a great way to sort of decrease the, uh, the co two emissions
06:08 - 06:08
now,
06:08 - 06:12
effectively with those current electric vehicles in the UK.
06:12 - 06:15
There's a few problems in terms of when it comes down to, uh,
06:15 - 06:16
charging those vehicles.
06:16 - 06:19
Currently, consumers have two options, which is to, you know,
06:19 - 06:21
go to a petrol station forecourt
06:21 - 06:24
sit in the car for an hour and a half while it charges, which is very time consuming.
06:25 - 06:30
And the ability to have a charging station installed in your home is not cheap.
06:31 - 06:34
So what she'll want to do is because of the,
06:34 - 06:38
um, the deadline of 2030 which is when we're going to stop manufacturing.
06:38 - 06:40
Um, fossil fuel powered vehicles,
06:41 - 06:45
uh, is get ahead of the curve with this electric vehicle charging stations. OK,
06:45 - 06:48
now, in terms of how we're going to do this again through our retail channel.
06:48 - 06:51
So Shell actually have partners with John Lewis and Waitrose, OK,
06:51 - 06:53
they're actually under the same shell umbrella,
06:53 - 06:55
so we actually have pop up stands
06:55 - 06:58
in the stores as well. We're contracted to be able to do that, uh,
06:58 - 07:01
to get into those really detailed conversations with
07:01 - 07:03
what are technically already shell customers right
07:06 - 07:08
now again,
07:08 - 07:10
our clients at the minute they're loving that sort of reach
07:10 - 07:14
that multi channel approach that we're we're able to go down.
07:14 - 07:18
But really, what separates us from our competitors isn't our campaigns.
07:18 - 07:21
OK, there's a very key element as
07:21 - 07:24
to why we are suppose, having the success that we're having at the minute,
07:25 - 07:26
and it comes down to one very key point,
07:26 - 07:31
which is our ability to grow and scale at the pace and the quality that we do.
07:32 - 07:35
And just to revert back to that original slide guys about the, uh,
07:35 - 07:37
hiring and training expertise that we have.
07:37 - 07:40
That's what really separates us right now to the point where
07:40 - 07:44
companies like BT, EE and Shell, you know, multinational companies.
07:45 - 07:46
They're actually not only trusting us with
07:46 - 07:48
representing their brand in the public eye,
07:48 - 07:51
but they're trusting us with all the on boarding, uh, and hiring
07:52 - 07:55
process for all the new recruits as well.
07:56 - 07:59
So as we look to be able to hire and scale those teams, of course,
07:59 - 08:00
we also need to do is hire and train
08:00 - 08:03
more people that can oversee and manage those teams.
08:03 - 08:08
So what we're looking for at the minute is to fill two main positions. Um,
08:08 - 08:12
we have our sales role and we have our partnership programme. OK,
08:12 - 08:14
but just before we go into that, guys, um,
08:14 - 08:17
anyone who starts with us here at elite level marketing will actually
08:17 - 08:20
start on what we call a two week sales accelerator process.
08:21 - 08:24
Now, I like to think this as a bit of a crash course if you were doing a driving test,
08:24 - 08:25
for example.
08:25 - 08:28
So it's a very intensive first two weeks designed to teach
08:28 - 08:31
you all the skills necessary to become an excellent brand representative.
08:32 - 08:35
So the morning times will be very focused on the hard skills,
08:35 - 08:37
the client tech training, the IT systems,
08:37 - 08:40
whereas the afternoon times will be more focused on the soft skills.
08:40 - 08:40
So the
08:41 - 08:43
appearance of confidence when it might always be there,
08:43 - 08:45
or how to have a very detailed, uh,
08:45 - 08:47
interaction with a customer you've never spoke to before.
08:50 - 08:51
Now, upon graduating in those two weeks,
08:51 - 08:54
we'll move you forward into either the sales position or the partner programme.
08:54 - 08:56
OK, so let's get started with the sales position
08:57 - 08:59
now for the sales executives. Ok,
09:00 - 09:02
um, we have a 20 K,
09:03 - 09:05
starting salary plus bonuses.
09:06 - 09:10
Um, there's one way in which we differentiate ourselves from what we do here at,
09:10 - 09:11
uh EGM,
09:11 - 09:14
which is through what we call our hybrid payment structure.
09:14 - 09:15
OK,
09:15 - 09:16
now, effectively,
09:16 - 09:17
what that means is some companies in our
09:17 - 09:19
industry will give you a guaranteed base pay.
09:19 - 09:21
So there's always that comfort blanket in there for, you know,
09:21 - 09:22
a performance based industry.
09:23 - 09:25
It's very, very important to have that safety net.
09:25 - 09:27
What they'll do is they'll cut the commission,
09:27 - 09:29
meaning that there's a certain amount you can earn per week.
09:29 - 09:31
So there's not incentivized to go above and beyond.
09:32 - 09:35
All will give you no base pay, no guarantee, but then they'll uncut the commission,
09:35 - 09:36
which sees the
09:36 - 09:37
potential increase.
09:37 - 09:38
But what we do here at
09:38 - 09:42
is we'll give you the guaranteed base pay every single week, no matter performance,
09:42 - 09:44
and then also what we'll do is we will uncap the
09:44 - 09:47
commission so your earning potential is as much as you see fit
09:48 - 09:50
Now in relation to the sales role, it is a very fun,
09:50 - 09:55
very vibrant and very interactive role as Well, uh, as I'm sure you guys can imagine,
09:55 - 09:58
no, two days are ever the same when you're dealing with people face to face.
09:58 - 10:04
So the working hours, uh, for the day itself are 9. 30 till 5. 30 Monday to Friday,
10:04 - 10:04
Uh,
10:04 - 10:06
the morning times where we're going to do a lot of the
10:06 - 10:08
theoretical training as well again the hard skills as we call it.
10:09 - 10:12
And the afternoon time is where we're going to go into the campaigns
10:12 - 10:15
and ensure that KPIS are met and targets are driven
10:17 - 10:18
now
10:18 - 10:20
in terms of that role. Then,
10:20 - 10:22
as we say, no two days are ever the same.
10:22 - 10:24
So the objective of it is that we're going to be able
10:24 - 10:27
to get into a stage where you're independent at what we do
10:31 - 10:33
now for the partner programme.
10:33 - 10:34
Then guys OK,
10:34 - 10:36
so the partner programme is designed for candidates who
10:36 - 10:38
have a bit more of a career focus.
10:38 - 10:38
OK,
10:39 - 10:42
so for anyone who is, um
10:47 - 10:48
so for our trainee partners,
10:48 - 10:52
we give them a lot of responsibility very early on within our programme,
10:52 - 10:55
they'll have to be the ones who take charge of the new recruits.
10:55 - 10:57
They'll be taking the training in the morning
10:57 - 11:01
and then they'll be leading and conducting that field based activities in the
11:01 - 11:05
afternoon to ensure that KPIS are met and targets are driven as well.
11:06 - 11:08
Now as you can see that for the trainee partner,
11:09 - 11:14
the base rate is 25,000 plus bonuses, which means, on average, um,
11:14 - 11:17
the on track earnings are above £45,000 per year.
11:18 - 11:20
Our junior partner is where we take a lot more of an
11:20 - 11:23
operational focus on the day to day runnings of the office.
11:23 - 11:27
So the HR legal finance admin and recruitment as well
11:27 - 11:31
while still managing one of the biggest sales teams on the ground too,
11:32 - 11:34
with that increase in responsibility sees an increase in
11:34 - 11:37
base pay from 300 to £400 per week,
11:37 - 11:39
meaning on average.
11:39 - 11:41
Our junior partners in the offer
11:41 - 11:42
make around about
11:43 - 11:44
meaning.
11:44 - 11:44
On average,
11:44 - 11:47
our junior partners in the office make between
11:47 - 11:50
1214 £100,000 per week £1,400,000 per week.
11:50 - 11:51
No,
11:51 - 11:56
so with that increase in responsibility sees an increase in the base pay. So the
11:56 - 12:01
on track earnings for our junior partners are in excess of £60,000 per year
12:02 - 12:04
taking a step up to senior partnership,
12:04 - 12:06
which is where we'll take control of a full campaign.
12:06 - 12:07
Uh, and a full market.
12:07 - 12:12
We'll see an increase in, uh, base pay to around about 65 K,
12:12 - 12:15
which equals around about 80 K with on track earnings as well.
12:17 - 12:19
Now, some of the additional benefits, uh,
12:19 - 12:21
the guys that we're gonna just talk through now,
12:22 - 12:25
uh, so there is guaranteed earnings and there is one C commission,
12:25 - 12:27
As I say with that hybrid payment structure,
12:27 - 12:30
there's car allowances for anyone who may drive, uh,
12:30 - 12:34
different discounts around gym and flexibility as well,
12:34 - 12:35
as well as paid voluntary days.
12:35 - 12:37
Uh, in included, too.
12:37 - 12:40
As well as that, there'll be international travel opportunities.
12:40 - 12:44
So we do get, um, Abroad, uh, a couple of times a year for our management team, too.
12:46 - 12:49
Now, just some of the requirements on those roles and guys,
12:49 - 12:50
so you must be over the age of 18.
12:50 - 12:55
Uh, you must, uh, be full time and have a UK right to work. Permit,
12:55 - 12:55
uh,
12:55 - 12:59
and ensure that the Liverpool office is commutable distance
12:59 - 13:01
for you so that we can provide the training
13:03 - 13:04
now in terms of that expansion and that
13:04 - 13:06
rapid growth that we were talking about before.
13:06 - 13:08
We're currently operating in three different markets at the minute,
13:08 - 13:11
um, Manchester, Liverpool and Bristol,
13:11 - 13:14
as well as the Belfast market to which we are
13:14 - 13:15
going to expand into in the very near future.
13:18 - 13:23
So just based on those rapid expansions that we're talking about, uh, before, uh,
13:23 - 13:27
we're currently operating in four different markets at the minute,
13:27 - 13:29
which is our Manchester office located in Dean's Gate.
13:29 - 13:32
Uh, the Liverpool office here, which is in the Baltic Triangle.
13:32 - 13:33
Uh, in Bristol.
13:33 - 13:38
We have an office in the Cabo Circus and in Belfast City Centre as well.
13:40 - 13:41
Now what's next?
13:41 - 13:42
So
13:42 - 13:44
the next stage is the partner interview.
13:44 - 13:48
So one of our trainee partners will be conducting more conversational interview,
13:48 - 13:51
as we stated before with you guys, too.
13:51 - 13:53
We're going to talk a bit more about the vision of the company a
13:53 - 13:56
little bit about expectations as well. And then there's your chance to talk.
13:56 - 13:58
So I'm sure you guys have a variety of
13:58 - 14:00
different questions that you're eager to ask away.
14:00 - 14:00
Now,
14:00 - 14:03
any questions in the chat box I will come to the end
14:03 - 14:07
will be a chance to ask that on a more one on one basis with our trainee partners.
14:08 - 14:08
Uh,
14:08 - 14:10
what I would recommend is read through the
14:10 - 14:12
website thoroughly prepare any questions you do have
14:12 - 14:15
and be prepared in the next stage to talk about your skills.
14:15 - 14:18
Uh, both hard and soft skills there too.
14:20 - 14:23
Now the questionnaire. Guys, I'm gonna email over to you, Uh, very, very soon.
14:23 - 14:26
Uh, it's a very simple questionnaire. Uh, nothing too challenging there.
14:26 - 14:28
So I was gonna ask you are you at the age of 18?
14:28 - 14:30
Uh, just confirm all the requirements that we have there.
14:31 - 14:35
Um, and there's gonna be a video recording we need you to do as well, guys,
14:35 - 14:37
which is just highlighting some of your backgrounds.
14:37 - 14:40
Uh, some of the experiences that you feel that would be relevant to us here,
14:40 - 14:42
as well as your short, mid and long term goals.
14:42 - 14:45
So we can gain a better understanding about the candidates that we're working with.
14:49 - 14:50
And that's pretty much it guys.
14:50 - 14:50
Uh,
14:50 - 14:53
so hopefully that gives you a bit more of an understanding about what it is we do here.
14:53 - 14:53
OK?
14:53 - 14:56
The clients that we're working with, the roles that we're looking to fill as Well,
14:57 - 15:00
uh, So follow the link on your email, uh, to complete the questionnaire,
15:00 - 15:02
and we'll be in touch very shortly with the
15:02 - 15:05
video link to record that video interview as well.
15:05 - 15:06
So best of luck for the rest of the process.
15:06 - 15:08
Guys, it's been a pleasure talking to you all this morning.
15:08 - 15:10
I'll speak to you very soon. Thank you.
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