Career Research Presentation

JL
by Julia Lamour5 views·Updated Jun 28, 2021
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  1. Mhm. Hello today we're gonna be discussing my career research
  2. presentation. So let's get right into it.
  3. I ultimately want to become a 911 dispatch.
  4. So these are some images I've inserted of dispatchers in
  5. their day to day.
  6. So this is an L.
  7. A. P.
  8. D. Dispatch officer.
  9. Mhm. And this is hawaii P.
  10. D. Dispatch.
  11. And lastly this image is just of how a typical
  12. setup would look of a dispatch area.
  13. And then moving on to the next slide, we will
  14. discuss the job description for a 911 dispatcher.
  15. The job description includes Operating a telephone radios and other
  16. communications systems to receive and communicate request for emergency assistance
  17. at 911 public safety answering points and emergency operation centers.
  18. Among a few other things like taking information from the
  19. public and other sources regarding crimes, threats, disturbances, acts of
  20. terrorism, fires, medical emergencies and even other public safety matters.
  21. Mm. And now we're going to discuss the job responsibilities
  22. for 911 dispatcher.
  23. So these responsibilities include questioning colours to determine their locations,
  24. determining response requirements and relative priorities of situations and dispatching
  25. units to accordance of their established procedures.
  26. Um on top of recording details of calls, dispatches and
  27. messages, scanning status charts and computer screens and contacting emergency
  28. response field units to determine emergency units available for dispatch
  29. and lastly receiving incoming telephone or alarm system calls.
  30. Yeah. And for the educational requirements for dispatchers, luckily they
  31. only need a high school diploma or G.
  32. E. D.
  33. Um However more is better obviously.
  34. Um And I attached a little diploma how a diploma
  35. should look depending on the school stay etcetera.
  36. Mhm. And for personal characteristics 911 dispatchers need to make
  37. sure that they have the following active listening speaking, social
  38. percent perceptiveness, critical thinking, coordination.
  39. And along with those um dispatchers should also have knowledge
  40. in the following database user interface help desk and call
  41. center software.
  42. Um And for active listening that basically just means they
  43. have to give their full attention to what other people
  44. are saying.
  45. Make sure to take time to understand what the person
  46. is saying.
  47. Make sure to ask questions as appropriate and not to
  48. interrupt inappropriate times.
  49. For speaking it's just a matter of talking to others
  50. to convey convey information effectively.
  51. For social perceptiveness, a dispatcher must be aware of others
  52. reactions and understanding why they react the way that they
  53. would. Um And for critical thinking you must use logic
  54. and reasoning to identify the strengths and weaknesses of alternative
  55. solutions, conclusions or approaches to problems.
  56. And lastly, for coordination, adjusting actions in relation to other
  57. actions. And lastly, for my reference page, I used the
  58. reference that was provided for the career research paper um
  59. the old dot net dash occupation career research and that
  60. basically gives you a rundown of everything discussed.
  61. And I also included a helpful link if it will
  62. load, let me see.
  63. Okay, well the helpful link is not there for some
  64. reason, but it was there.
  65. But basically I did a quick search online and I
  66. found job interviews for dispatchers and helpful information to know
  67. for a dispatcher.
  68. Thank you so much and have a good rest of
  69. your day.