Caldwell - Spring 2023 - Business Communications - Chapter 14 Video Lecture - Part 7

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by John Mandler8 views·Updated Mar 8, 2023
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This video is Part 7 of the Chapter 14 video lecture. Chapter 14 discusses interviewing and the follow-up to interviewing.

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  1. So we've started to talk about situational and behavioral questions.
  2. Remember situational questions are those in
  3. which the interviewer gives you a hypothetical
  4. situation and you are then asked to explain how you would handle it.
  5. Now the slides give you a number of possible
  6. situational questions that you might be asked about,
  7. situational questions are going to focus on
  8. how you would handle a particular situation.
  9. And the interviewer wants to see how you would use the skills that you have.
  10. The experience that you say that you have to
  11. respond to those questions and handle those situations.
  12. Behavioral questions don't deal with hypothetical situations,
  13. but they deal with real situations what you did in certain circumstances.
  14. These are opportunities for you to tell those success stories these situations.
  15. These behavioral questions allow your success stories to stand out
  16. and you can answer these questions using
  17. what your textbook calls the star technique,
  18. the situation, the task that you needed to do to resolve the situation,
  19. the actions that you took and the results of those actions.
  20. There are a number of types of behavioral questions that you could be asked.
  21. And again, your textbook gives you
  22. a number of these
  23. study these and expect some of them to show up on your interviews.
  24. These are common types of behavioral questions that you could be asked,
  25. it might deal with certain types of skills that you say that you have,
  26. they might deal with certain types of uh if you've
  27. ever had to deal with confidential conversations confidential information,
  28. how you took the lead in a situation,
  29. how you had to take over a task,
  30. how you dealt with the task that you might never have dealt with before.
  31. These are the types of behavioral questions that your reviewer is going to want
  32. to know about your interviewer is going to want to ask you about.
  33. Now. The next type of questions are questions that deal with salary
  34. and
  35. these are
  36. questions that are a little tricky and these are hard questions to answer.
  37. If you've done your research, you should know a bit about the salary requirements
  38. in in your particular industry for that particular type of job.
  39. If you've done research,
  40. you should be able to answer questions about how much salary you're looking for.
  41. The
  42. the, the risk here is that you sell yourself short.
  43. So don't think that you're going to get the job
  44. just by coming in with an artificially low salary.
  45. You're going to rue that decision because you are going
  46. to become resentful when you see your salary not increasing
  47. at the same rate and where you see yourself not
  48. making as much as other people in similar jobs.
  49. Think about what the industry pays in these types of jobs
  50. and
  51. think about how you might
  52. survive on the particular salary
  53. that your job
  54. that that industry says your job should pay.
  55. Think about the money
  56. and
  57. you want to be able to answer these honestly.
  58. But you also don't want to commit yourself to a particular salary,
  59. especially when you know when you don't know a lot about the job.
  60. You're just interviewing for that job initially.
  61. Now
  62. you
  63. will probably
  64. think about whether you want to ask salary questions when we come to the interview,
  65. the interviewer,
  66. you might think that asking about salary is going to be an important question,
  67. but actually salary is a topic that you as the
  68. interviewee should hold off until after you've been hired.
  69. That's when you would really talk about
  70. salary questions.
  71. Now,
  72. there are certain types of questions in an interview
  73. that are illegal and that are improper and inappropriate.
  74. And these are a list of some of those types of questions
  75. questions dealing with age, marital status, um whether you have Children or not,
  76. whether you have a disability.
  77. All of those questions are not appropriate and in some instances are illegal.
  78. If you've been asked an illegal or inappropriate question,
  79. you should report to the, the interviewer to the hiring manager.
  80. The hiring manager might not be aware
  81. that the interviewer is asking inappropriate questions
  82. and the hiring manager might be quite upset if
  83. the interviewer is creating legal risk for the business.
  84. Try to focus when you are asked these inappropriate and illegal questions,
  85. What try to focus on your skills, on your expertise.
  86. Now, some of these questions that your book gives you as as um
  87. as inappropriate or illegal questions
  88. they, there are certain circumstances in which some of them can be asked.
  89. So for instance,
  90. you may not be able to uh you may not be required to answer about whether
  91. you are a citizen or what country you're a citizen of or where you were born,
  92. but it is proper and it is appropriate for an employer
  93. to ask if you're free to work legally in the United States
  94. and an employer can ask if you might
  95. need visa sponsorship as part of your employment.
  96. Some employers are willing to provide visa sponsorship. Some are not,
  97. and it is legal for employers to ask those types of questions.
  98. You generally cannot ask about religious beliefs,
  99. but there are certain circumstances,
  100. certain instances in which this type of question can be asked.
  101. For instance, if your job would require you to work on a weekend,
  102. it would be appropriate for the employer to ask if
  103. you have a religious practice that would prohibit you,
  104. that would prevent you from working
  105. on one of those days, when your work would be required.
  106. So there are certain circumstances in which these questions can be asked,
  107. but they are very few and far between
  108. always try to
  109. avoid answering these questions if you can do so politely and if
  110. you can do so without creating any rancor with the interviewer.
  111. If the interviewer pushes you to answer the question,
  112. then at some point you may politely say, I don't believe that I'm
  113. required to answer that question and I don't believe
  114. it's appropriate for you to ask me that question.
  115. And again, if you are asked inappropriate questions and it, if the,
  116. particularly if the interviewer keeps pushing on
  117. the inappropriate question or inappropriate questions,
  118. it would be good to mention that interviewer to the hiring manager,
  119. to the person responsible for your interview.
  120. After
  121. you've been asked questions,
  122. it comes your turn to ask the questions you want to turn the interview around.
  123. This is a very critical step interviewing the interviewer and to be honest,
  124. without trying to brag.
  125. I think that one of the reasons
  126. when I came out of law school, I was as successful with my interviews as I was
  127. because I took the effort to learn about the firms and then I
  128. took the initiative to start asking questions and to interview the interviewers.
  129. If you can ask good questions about the company, about working at the company,
  130. about the, what the uh what what the typical work day is, like, what the benefits are,
  131. what the organizational structure might be.
  132. If you can ask good questions during the course of your interview,
  133. you will not only evidence that you've done your homework,
  134. that you've done your research that you've thought about this job,
  135. but you also will
  136. evidence to the interviewer that you care about this job
  137. and that you are uh the type of person who
  138. is not going to be passive that you are the
  139. type of person who is going to ask good questions.
  140. You are the type of person who is going to really dig into
  141. the work when it comes time for that work to be done.
  142. Now you're the slides give you a number of
  143. questions that you can ask during the interview.
  144. You should read over those questions before you go into an interview.
  145. You should pay attention to those questions during an interview.
  146. You want to make sure that you are presenting
  147. yourself in the yourself in the most possible light.
  148. And one of the ways in which you can do that
  149. is to
  150. ask good questions.
  151. Show that you have done your research, show that you are committed to this job.
  152. Show that you care about this company and that you care about this job and that you are
  153. trying to set yourself up for success in this job.
  154. The last thing we talk about is how do we end this interview?
  155. And we want to end it positively
  156. you want to do
  157. a short summary at the end of your, at the end of the interview.
  158. As you come to, as you're sensing the interview come to a close,
  159. even if the interviewer doesn't ask you to, you know,
  160. if you have any final thing to say,
  161. try to summarize your strongest qualifications but tie that summary to the job.
  162. Don't talk about particularly talk about qualifications
  163. that aren't related to the job.
  164. Talk about qualifications that are relating to the job,
  165. thank the interviewer,
  166. It's essential that you thank the interviewer both for the interview
  167. and for considering you for the job for which you're interviewing,
  168. asked the interviewer for a business card.
  169. Getting a business card from the interviewer
  170. is important because it will give you what
  171. you need to write a thank you note and we'll talk about thank you notes
  172. a little bit later
  173. and always thank the support staff.
  174. Whether it's a receptionist, whether it's administrative,
  175. an administrative assistant,
  176. always thank everyone who was responsible for the interview.
  177. Either for arranging the interview or the conduct in the course of the
  178. interview you want to leave on the best possible terms and making sure
  179. that you have the support of the administrative staff is important because the
  180. administrative staff often has a lot to say about who gets hired.
  181. Trust me, I've been there, I know that that's the case.
  182. The last thing we'll talk about is actually not the last thing that we'll talk about,
  183. but the next thing we talk about is after the interview.
  184. What do we do then?