Scenario 2

KD
by Kim Do0 views·Updated Apr 27, 2021
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  1. Hi, my name is Marianne.
  2. And for this assessment, I've chosen scenario too.
  3. So in this scenario James could have received a complaint
  4. for poor communication failure to obtain consent and treat cobia
  5. or discrimination against the D.
  6. T. As a translator.
  7. The highlighted aspects of the Africa guidelines were violated in
  8. this scenario.
  9. So prior to the session, section 3.3 IJ and K
  10. were violated.
  11. James did not obtain informed consent from Colombia to use
  12. a duty as his translator when taking the booking of
  13. the phone.
  14. Further, James failed to identify if Aditi was qualified or
  15. competent to interpret the relevant context.
  16. James failed to recognize that to effectively communicate.
  17. He should avoid using family members as translators because their
  18. judgment may be impaired and during the session section 3.98
  19. was violated as Jane lacked empathy respect when communicating to
  20. a duty about requiring the translator.
  21. So all health organizations are required to implement the standard
  22. procedures for working with healthcare interpreters.
  23. This is outlined in the policy directive by New South
  24. Wales Health.
  25. New South Wales Health defines a healthcare interpreter as a
  26. person who is accredited or certified by the National accreditation
  27. authority for translators and interpreters.
  28. Fluency in another language does not equate to the person
  29. being able to interpret all.
  30. Health staff should be familiar with the healthcare interpreter service
  31. that and procedures in their workplace.
  32. The policies that are directive is extensive with nine detailed
  33. procedures. However, the following procedures are most relevant to James
  34. scenario. Procedure 3.1 states that the treating health practitioner is
  35. responsible for documenting and informing the patient that they have
  36. a right to request a healthcare interpreter.
  37. Procedure 3.3 further explores that health practitioners can identify the
  38. need for an interpreter by seeking advice from their local
  39. H. C.
  40. I. S.
  41. Or if the patient has difficulty understanding and communicate.
  42. Procedure 3.4 outlines that during the initial assessment of the
  43. patient, their country of birth language spoken at home, including
  44. the dialect and the interpreter preference should be recorded.
  45. The health care complaints commission.
  46. So the H.
  47. C. C.
  48. C. Is an independent body set up under the Health
  49. Care Complaints Act in 1993.
  50. This aims to protect the public's health and safety by
  51. resolving, investigating and prosecuting complaints about health care.
  52. The H.
  53. C. C.
  54. C. Can be the first point of contact with making
  55. a complaint within New South Wales.
  56. The investigation process is similar to africa and can result
  57. in three possible outcomes.
  58. So the first is being referred to the relevant professional
  59. council, which in this case is the afro physiotherapy board.
  60. Secondly, a public warning can be issued with recommendations monitored
  61. to address the risks to public health and safety.
  62. And lastly, health practitioners can be prosecuted before the standards
  63. Professional Standards Committee or the New South Wales Civil and
  64. Administrative Tribunal to the end cap.
  65. So before making an informed decision and after investigator will
  66. be required to gather information from the notifies it notifies.
  67. So in this case is A.
  68. D. T.
  69. Colombia and any other witnesses involved.
  70. They would then interview the practitioner James to a certain
  71. whether or not the reported events occurred and further.
  72. The investigator may seek advice from other clinical advisors and
  73. boards such as the H.
  74. C. I.
  75. S. At James current workplace, a senior physiotherapist colleagues or
  76. the health care complaints commissioner, patient records and information from
  77. other sources such as pharmacy records, health insurers or Medicare
  78. may also be summoned.
  79. So, given the case and considerations no further action would
  80. be taken as there are no ongoing risks identified gems
  81. has taken action by suggesting to book in a translator
  82. instead of continuing the session with poor communication.
  83. Although the manner in which he suggested for a.
  84. D. T.
  85. It could be a to use a translator was not
  86. ideal. He has identified a way to manage future risks
  87. of miscommunication.
  88. But to avoid all of this, let's go back to
  89. the start.
  90. So firstly when taking a call from a deity, James
  91. should have gained consent from Colombia before proceeding with the
  92. booking. James should have been aware of the interpreter interpreter
  93. service his workplace has to offer and informed cabana duty
  94. that a translator should be organized for the upcoming session.
  95. And if we take a look at the session itself,
  96. James could have communicated in a more respectful and professional
  97. manner when informing a DTM cobia that a translator is
  98. required. If James had explained the importance for qualified translator
  99. could be on a.
  100. D. T.
  101. May be more understanding instead of leaving unimpressed and and