The Future of the Office

G
by Gleeds London Project Management1 view·Updated Nov 18, 2020

Audio TranscriptAuto-generated

  1. Heil. Thanks for taking the time out of you and
  2. listen to this presentation on cars behalf.
  3. Last week I attended the office of the Future Discussion
  4. held by Side Business School, part of the University of
  5. Oxford. I'd like to run through the key points and
  6. learnings of this discussion.
  7. There were two main focus areas in their discussion.
  8. One regarding the return to normality.
  9. Post coded how long it may take on whether behavioral
  10. changes inherited during this time would become permanent.
  11. Secondly, the other focus area was regarding what's next for
  12. office space.
  13. A ZX.
  14. We see vacant space at a high during this pandemic.
  15. The panel provided a range of views from an empirical
  16. investment. Unoccupied Perspective Panel was made up of Ronin Journal,
  17. head of operations at Hinds Marshall, Kay's ASEAN director of
  18. real estate.
  19. Sherman and Sterling Andrew Baum, professor of practice at Oxford
  20. University and director of real estate initiative for Oxford University
  21. and also Sabina Carryin global head of real estate, Real
  22. Assets Research and C B R E.
  23. Well, firstly, look into the impact the Cove in 19
  24. Pandemic has had on the office.
  25. There were three questions that I believe the discussion helped
  26. answer. What has changed looked like this focuses on behavioral
  27. changes in these current times well, the way officers are
  28. designed to manage to have to change as a result.
  29. So this follows on from the changes discussed.
  30. What were the consequence of these?
  31. Be lastly, how does working in the office or remotely
  32. coincide with the organizational culture?
  33. Does it fit the brand identity of the business impacts?
  34. So what do we see when the pandemic hit?
  35. I should discuss this initial emotional response.
  36. It caused the surge of early retirements.
  37. This, alongside the encouragement to work from home, leads to
  38. firms considering how much space they really need.
  39. Ronan emphasized this point.
  40. He elaborated by staying, stating 40 to 50% of office
  41. space was underutilized.
  42. Already, this was reaffirming the consideration of flex working.
  43. Lastly, businesses businesses were quick to ensure that these new
  44. ways of working we're not causing a variance toe, organizational
  45. targets and gold.
  46. The discourse then developed to focus on the change of
  47. management and design due to changes observed.
  48. The general consensus in the presentation was at the office
  49. certainly wasn't dead, Roland highlighted.
  50. His prediction was that office space will be repurposed to
  51. become a richer, collaborative hub for a working community rather
  52. than a routine process driven environment as well as this.
  53. It was noted that flexibility, optimization and digitization were inevitable,
  54. but simply catalyzed by the Kovar 19 pandemic.
  55. The prediction was also there would no longer be a
  56. binary office environment, that it would become a rich ecosystem
  57. of destinations and settings, with employees having choice in space,
  58. behaviors have changed as barriers have been introduced, it was
  59. highlighted. The officers now need to change with the shift
  60. from process to allow for a cognitive collaborative.
  61. Yeah, we're all aware that this is a new world
  62. to all of us.
  63. So evaluation is to be embedded in every business.
  64. To get the most accurate data on the new demands
  65. and requirements of employees, real time investigation should be undertaken.
  66. The last point in the section relates to cultural fit,
  67. Andrew said.
  68. The following the future of work is here it is
  69. human centric data.
  70. Insights had to be driven, dedicated, the choice, trust, safety,
  71. health quality, well being on experience.
  72. It promotes, um, thought, doesn't it?
  73. What does the bleed style of the new ways of
  74. working look like Do we know what it is now?
  75. In a world full of anomalies than the unexpected, it
  76. was highlighted that there was a need to better measure
  77. and analyze office metrics.
  78. Post covert It's safe to say data on response toe
  79. working during a global pandemic is scarce.
  80. So Andrews empirical view was that more research needs to
  81. be undertaken to create a model of work is.
  82. Currently there was no perfect response in the form of
  83. a model to put forward financial efficiency.
  84. Metrics needed to be embedded mawr effectively.
  85. Also, with some firms reducing costs in office space.
  86. Does this an entail increased costs and aspect, such as
  87. enhanced salary allowance?
  88. Following this, does the change in productivity look favorable, if
  89. not our investments in areas such a salary and well
  90. being? Even a smart investment if profit in general is
  91. down due to levels of productivity for them.
  92. Lastly, leadership on landlord boot blueprints for this scenario do
  93. not exist, so analysis into productivity need to be clarified
  94. in order to establish what productivity should look like during
  95. a global pandemic and in what is being referred to
  96. as the new normal.
  97. Lastly, there were three considerations for the future.
  98. Third, space, communication, change and cost.
  99. So what does the future look like?
  100. So, firstly, a definition of third space.
  101. Third space refers to a space that is not the
  102. office on is not the home.
  103. Businesses are commonly investing in flexible working space with the
  104. likes of we work in Spaces.
  105. The first point discussed was that the consequences of this
  106. pandemic were underdressed.
  107. No employees chose them.
  108. So where possible, employers needed to support staff in helping
  109. create a correct environment.
  110. The value of face to face physical meetings have enhanced
  111. as there is an incremental time and travel investment.
  112. To ensure these go ahead, Sabina highlighted, businesses should cater
  113. for this going forward.
  114. 84% of employees and we weren't respondents.
  115. Survey that was discussed in this online lecture stated that
  116. getting out of the house to an alternative environment for
  117. work was a priority.
  118. What was drawn from this is that the consensus was
  119. correct. The office is not dead.
  120. In fact, employees understand the importance in having access to
  121. the work environment personally.
  122. One of my favorite topics with regarding communication changes ah,
  123. 4% of employees stated they would miss the workplace and
  124. 60% say they would miss colleagues.
  125. This again shows evidence that the Office of the Future
  126. needs to cater for access for networking connecting with colleagues,
  127. Ronan elaborated, stating that employers needed to promote the central
  128. hub of an organization to ensure this connection was upheld.
  129. Whilst we are somewhat limited and lastly, the discussion moves
  130. on to cost naturally, change results in cost implications the
  131. hot topic because I'm sure many of you can imagine
  132. with the justification of London salaries whilst teams were remotely
  133. working, some firms in Silicon Valley have began to pull
  134. back salary for home based workers, so it is happening
  135. in the world.
  136. Sabina discussed space per worker, and inevitably, if less people
  137. were attending the office, then space per worker would increase.
  138. So this imposes the question.
  139. Is capital efficiently invested for space required in any business?
  140. And lastly, with landlords now increasing tenure term to ensure
  141. stability in this market, it is key that the right
  142. spaces acquired for the length of the investment, Therefore, the
  143. criteria for occupants needs to be stricter, Sabina suggested ruthless
  144. focus on quality.
  145. No compromise on location on demand for flexibility.
  146. Now I hope you're found.
  147. This is insightful as I did.
  148. Please don't hesitate to send me any questions.
  149. Enjoy the rest of your week.