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The Future of the Office
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Gleeds London Project Management
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Updated Nov 18, 2020
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00:01 - 00:03
Heil. Thanks for taking the time out of you and
00:03 - 00:06
listen to this presentation on cars behalf.
00:06 - 00:08
Last week I attended the office of the Future Discussion
00:09 - 00:11
held by Side Business School, part of the University of
00:11 - 00:14
Oxford. I'd like to run through the key points and
00:14 - 00:15
learnings of this discussion.
00:20 - 00:21
There were two main focus areas in their discussion.
00:22 - 00:24
One regarding the return to normality.
00:24 - 00:27
Post coded how long it may take on whether behavioral
00:27 - 00:29
changes inherited during this time would become permanent.
00:31 - 00:34
Secondly, the other focus area was regarding what's next for
00:34 - 00:34
office space.
00:35 - 00:35
A ZX.
00:35 - 00:37
We see vacant space at a high during this pandemic.
00:41 - 00:44
The panel provided a range of views from an empirical
00:44 - 00:48
investment. Unoccupied Perspective Panel was made up of Ronin Journal,
00:49 - 00:52
head of operations at Hinds Marshall, Kay's ASEAN director of
00:52 - 00:53
real estate.
00:53 - 00:57
Sherman and Sterling Andrew Baum, professor of practice at Oxford
00:57 - 01:00
University and director of real estate initiative for Oxford University
01:01 - 01:04
and also Sabina Carryin global head of real estate, Real
01:04 - 01:06
Assets Research and C B R E.
01:13 - 01:15
Well, firstly, look into the impact the Cove in 19
01:15 - 01:16
Pandemic has had on the office.
01:18 - 01:20
There were three questions that I believe the discussion helped
01:20 - 01:24
answer. What has changed looked like this focuses on behavioral
01:25 - 01:28
changes in these current times well, the way officers are
01:28 - 01:30
designed to manage to have to change as a result.
01:31 - 01:33
So this follows on from the changes discussed.
01:34 - 01:35
What were the consequence of these?
01:35 - 01:39
Be lastly, how does working in the office or remotely
01:39 - 01:40
coincide with the organizational culture?
01:41 - 01:44
Does it fit the brand identity of the business impacts?
01:48 - 01:49
So what do we see when the pandemic hit?
01:50 - 01:52
I should discuss this initial emotional response.
01:54 - 01:55
It caused the surge of early retirements.
01:56 - 01:59
This, alongside the encouragement to work from home, leads to
01:59 - 02:01
firms considering how much space they really need.
02:02 - 02:03
Ronan emphasized this point.
02:04 - 02:07
He elaborated by staying, stating 40 to 50% of office
02:07 - 02:08
space was underutilized.
02:09 - 02:12
Already, this was reaffirming the consideration of flex working.
02:14 - 02:17
Lastly, businesses businesses were quick to ensure that these new
02:17 - 02:20
ways of working we're not causing a variance toe, organizational
02:20 - 02:21
targets and gold.
02:25 - 02:28
The discourse then developed to focus on the change of
02:28 - 02:29
management and design due to changes observed.
02:31 - 02:33
The general consensus in the presentation was at the office
02:34 - 02:36
certainly wasn't dead, Roland highlighted.
02:36 - 02:39
His prediction was that office space will be repurposed to
02:39 - 02:42
become a richer, collaborative hub for a working community rather
02:43 - 02:46
than a routine process driven environment as well as this.
02:47 - 02:51
It was noted that flexibility, optimization and digitization were inevitable,
02:52 - 02:54
but simply catalyzed by the Kovar 19 pandemic.
02:56 - 02:58
The prediction was also there would no longer be a
02:58 - 03:01
binary office environment, that it would become a rich ecosystem
03:02 - 03:06
of destinations and settings, with employees having choice in space,
03:08 - 03:12
behaviors have changed as barriers have been introduced, it was
03:12 - 03:14
highlighted. The officers now need to change with the shift
03:15 - 03:17
from process to allow for a cognitive collaborative.
03:20 - 03:25
Yeah, we're all aware that this is a new world
03:25 - 03:26
to all of us.
03:26 - 03:28
So evaluation is to be embedded in every business.
03:29 - 03:31
To get the most accurate data on the new demands
03:31 - 03:35
and requirements of employees, real time investigation should be undertaken.
03:43 - 03:45
The last point in the section relates to cultural fit,
03:46 - 03:46
Andrew said.
03:47 - 03:49
The following the future of work is here it is
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human centric data.
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Insights had to be driven, dedicated, the choice, trust, safety,
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health quality, well being on experience.
03:59 - 04:00
It promotes, um, thought, doesn't it?
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What does the bleed style of the new ways of
04:03 - 04:15
working look like Do we know what it is now?
04:15 - 04:17
In a world full of anomalies than the unexpected, it
04:18 - 04:19
was highlighted that there was a need to better measure
04:20 - 04:21
and analyze office metrics.
04:21 - 04:25
Post covert It's safe to say data on response toe
04:25 - 04:26
working during a global pandemic is scarce.
04:27 - 04:30
So Andrews empirical view was that more research needs to
04:30 - 04:32
be undertaken to create a model of work is.
04:32 - 04:34
Currently there was no perfect response in the form of
04:35 - 04:39
a model to put forward financial efficiency.
04:39 - 04:41
Metrics needed to be embedded mawr effectively.
04:41 - 04:44
Also, with some firms reducing costs in office space.
04:45 - 04:47
Does this an entail increased costs and aspect, such as
04:47 - 04:48
enhanced salary allowance?
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Following this, does the change in productivity look favorable, if
04:53 - 04:56
not our investments in areas such a salary and well
04:56 - 04:58
being? Even a smart investment if profit in general is
04:58 - 05:00
down due to levels of productivity for them.
05:04 - 05:07
Lastly, leadership on landlord boot blueprints for this scenario do
05:07 - 05:10
not exist, so analysis into productivity need to be clarified
05:11 - 05:13
in order to establish what productivity should look like during
05:14 - 05:16
a global pandemic and in what is being referred to
05:16 - 05:17
as the new normal.
05:25 - 05:27
Lastly, there were three considerations for the future.
05:28 - 05:30
Third, space, communication, change and cost.
05:32 - 05:33
So what does the future look like?
05:36 - 05:38
So, firstly, a definition of third space.
05:39 - 05:41
Third space refers to a space that is not the
05:41 - 05:43
office on is not the home.
05:44 - 05:47
Businesses are commonly investing in flexible working space with the
05:47 - 05:48
likes of we work in Spaces.
05:50 - 05:52
The first point discussed was that the consequences of this
05:52 - 05:52
pandemic were underdressed.
05:54 - 05:55
No employees chose them.
05:55 - 05:58
So where possible, employers needed to support staff in helping
05:59 - 06:00
create a correct environment.
06:02 - 06:04
The value of face to face physical meetings have enhanced
06:05 - 06:07
as there is an incremental time and travel investment.
06:08 - 06:11
To ensure these go ahead, Sabina highlighted, businesses should cater
06:11 - 06:12
for this going forward.
06:16 - 06:17
84% of employees and we weren't respondents.
06:18 - 06:21
Survey that was discussed in this online lecture stated that
06:21 - 06:23
getting out of the house to an alternative environment for
06:23 - 06:24
work was a priority.
06:25 - 06:27
What was drawn from this is that the consensus was
06:27 - 06:29
correct. The office is not dead.
06:30 - 06:33
In fact, employees understand the importance in having access to
06:33 - 06:39
the work environment personally.
06:40 - 06:43
One of my favorite topics with regarding communication changes ah,
06:43 - 06:49
4% of employees stated they would miss the workplace and
06:49 - 06:51
60% say they would miss colleagues.
06:52 - 06:54
This again shows evidence that the Office of the Future
06:54 - 06:57
needs to cater for access for networking connecting with colleagues,
07:00 - 07:03
Ronan elaborated, stating that employers needed to promote the central
07:04 - 07:06
hub of an organization to ensure this connection was upheld.
07:07 - 07:15
Whilst we are somewhat limited and lastly, the discussion moves
07:15 - 07:20
on to cost naturally, change results in cost implications the
07:20 - 07:22
hot topic because I'm sure many of you can imagine
07:23 - 07:25
with the justification of London salaries whilst teams were remotely
07:26 - 07:29
working, some firms in Silicon Valley have began to pull
07:30 - 07:32
back salary for home based workers, so it is happening
07:33 - 07:33
in the world.
07:34 - 07:38
Sabina discussed space per worker, and inevitably, if less people
07:39 - 07:41
were attending the office, then space per worker would increase.
07:43 - 07:44
So this imposes the question.
07:45 - 07:48
Is capital efficiently invested for space required in any business?
07:51 - 07:54
And lastly, with landlords now increasing tenure term to ensure
07:54 - 07:56
stability in this market, it is key that the right
07:57 - 08:00
spaces acquired for the length of the investment, Therefore, the
08:00 - 08:03
criteria for occupants needs to be stricter, Sabina suggested ruthless
08:04 - 08:05
focus on quality.
08:06 - 08:09
No compromise on location on demand for flexibility.
08:13 - 08:14
Now I hope you're found.
08:14 - 08:15
This is insightful as I did.
08:16 - 08:17
Please don't hesitate to send me any questions.
08:18 - 08:19
Enjoy the rest of your week.
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