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Community Needs
CS
by
Carmen Stoneking
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Updated Dec 3, 2020
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00:00 - 00:03
Hello. My name is current stoking and this is my
00:03 - 00:05
design thinking pitch community needs.
00:06 - 00:09
I currently work in a library system, and I wanted
00:09 - 00:11
to address the issues the library system is facing.
00:12 - 00:14
I had a few issues in mind, but I thought
00:14 - 00:16
the most important one was that the library was under
00:17 - 00:17
serving their community.
00:19 - 00:22
The system develops programs that are used across this system,
00:23 - 00:24
like one size fits all.
00:24 - 00:26
We have many locations across the city.
00:26 - 00:27
In each community is different.
00:28 - 00:30
What works on one location does not work for another
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location. I knew my problem was too broad and I
00:34 - 00:36
had to focus on a single problem that could help
00:36 - 00:36
the community.
00:38 - 00:40
The first two steps in the design thinking Help me
00:40 - 00:48
narrow down my solution, empathize and define for the empathize
00:48 - 00:50
step I did the collage interview.
00:50 - 00:53
Since I do not have the resources or time to
00:53 - 00:54
your of your community, I used my family.
00:56 - 00:58
I practiced the collage method with my 10 year old,
00:58 - 01:00
which was a great tool for kids her age.
01:00 - 01:02
But I think for my problem I need to do
01:02 - 01:02
a large group interview.
01:04 - 01:05
This will give me a better idea of what the
01:05 - 01:05
community needs.
01:08 - 01:11
The next process was defined, which really help me narrow
01:11 - 01:11
down my problem.
01:12 - 01:13
I used the Why.
01:13 - 01:15
How Ladder tool to help me focus on the single
01:16 - 01:18
problem. I like this method because it helps me find
01:19 - 01:23
the needs that are both meaningful and actionable after working
01:24 - 01:27
on, empathize and define part of the design thinking I
01:28 - 01:29
was able to come up with a problem statement.
01:31 - 01:33
Families in our community need a way to access learning
01:33 - 01:37
activities at the library because higher levels of family participation
01:37 - 01:40
increases school readiness of Children in the community.
01:43 - 01:44
The next stop was I D eight.
01:44 - 01:47
I used the How might We Tool And I liked
01:47 - 01:49
it because it gave a variety of solutions to my
01:49 - 01:49
problem statement.
01:50 - 01:52
Although I think some of my solutions air still pretty
01:52 - 01:55
broad, I can always go back and use the How
01:55 - 01:57
might we to get a more defined solution.
01:58 - 02:01
I also did a storyboard to visualize how I might
02:01 - 02:01
solve my problem.
02:02 - 02:04
The story board was helpful because it gave me a
02:04 - 02:06
general idea on the steps.
02:06 - 02:12
I need to take the last two process prototype and
02:12 - 02:15
test to help me try out my solution and see
02:15 - 02:16
where it needs improvement.
02:18 - 02:20
So for the prototype, I did a live prototype.
02:21 - 02:23
I wanted to do a program for parents that have
02:23 - 02:24
kids that are getting ready for school.
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This program would have a speaker in hand.
02:27 - 02:29
That's the gay parents, the tools needed to help their
02:29 - 02:32
kids. I didn't make a flyer and activity guide for
02:32 - 02:35
the program, but I do not have access to adults
02:36 - 02:36
with the right age Children.
02:37 - 02:39
So I used my kids and did a stem program
02:39 - 02:39
for practice.
02:41 - 02:44
My program included a craft, a stem experiment in a
02:44 - 02:53
reading list for my last step was the test part
02:53 - 02:53
of the process.
02:54 - 02:57
I chose the feedback capture grid from my test model.
02:58 - 02:59
I like the grid because it was a good, systematic
03:00 - 03:02
way to divide the feedback into four different areas.
03:03 - 03:05
This was a simple way to figure out what I
03:05 - 03:07
needed to work on and how to improve my solution.
03:09 - 03:10
If I did this for my program for the parents,
03:11 - 03:13
I would have asked for their email and sent out
03:13 - 03:14
a survey for them.
03:15 - 03:17
Then, with this information, I could use the feedback capture
03:18 - 03:22
grid to figure out what I can do to improve
03:23 - 03:23
my program.
03:29 - 03:30
Oh, no.
03:30 - 03:32
The design thinking process was a great tool to use
03:32 - 03:34
to help me find a solution to my problem.
03:35 - 03:36
And we'll be something I can use in my career.
03:37 - 03:38
Thank you.
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