Tina_Intro2

CB
by Chantel Botha0 views·Updated Feb 20, 2023
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  1. Hey there and welcome to your 2nd master class,
  2. Happy to help
  3. and we're happy to see you.
  4. Let's do a quick recap before we get into this new master class,
  5. what did we talk about in C.
  6. X. Foundations?
  7. We gave you an intro into what customer experience is.
  8. We also talked about how experience happens inside of us
  9. and we discussed how to create moments of magic in an experience.
  10. And then of course we talked about the power of peaks
  11. in this master class. You can expect to get a greater
  12. knowledge of the art,
  13. science and magic. Of creating amazing experiences
  14. like this little guy here, you're going to be a magician
  15. once you're through with this master class
  16. and you might be asking yourself, is this really for me?
  17. You know I don't really deal with clients, how can this apply to me?
  18. But the bottom line is if you're also dealing with colleagues who deal with clients,
  19. this is absolutely for you
  20. and
  21. it's a great life skill to have whether or
  22. not you're directly or indirectly dealing with clients.
  23. So what's on the agenda for this master class?
  24. We'll be talking about human needs,
  25. getting into deeper knowledge around what those are.
  26. We're going to learn what it makes experiences unique,
  27. the experience essence and what great brands do with this essence.
  28. We'll also unpack F and B. S. E. X.
  29. Essence and how we apply that secret sauce to things that you will be doing
  30. and we're going to learn how to apply the
  31. essence to interactions with your clients and colleagues.
  32. Let's do this if you're ready.