Innovation Playbook - hero user is admin Tina

HC
by Haggerty Construction2 views·Updated Sep 6, 2021
Create your own

Chapters

Audio TranscriptAuto-generated

  1. Welcome to Haggerty's new architecture as it relates to its
  2. organizational design.
  3. Let's start a little earlier in our company story before
  4. jumping into the reason why this design makes sense.
  5. No, 43 years old.
  6. was 16 years in the construction industry.
  7. Tina Low present, expresses herself as incredibly passionate about her
  8. role of haggerty and the impact it has on the
  9. outcome of a project.
  10. The customer's experience in the tremendous growth of the company
  11. over her past five years, coming to work each day
  12. is like going to her second home where she gets
  13. her fill of social interaction, laughing the opportunity to support
  14. and train others along with relationship building.
  15. When not in the office, Tina can be found in
  16. a sporting period.
  17. Adidas sneakers dolled up in Sephora with a cold Pepsi,
  18. cheering her son on at a sporting event, chatting with
  19. her beloved daughters are socializing with their friends on a
  20. warm summer night life is full for Tina however, Tina
  21. is looking for greater opportunity where she can become more
  22. engaged, providing greater contributions, reaping the rewards of recognition and
  23. value. You see as the company has grown, we've lost
  24. our grassroots, we've developed three silos with build, restore, maintain
  25. all independently operational of one another.
  26. Well, this may make sense.
  27. On the operation side of the business has created barriers
  28. within the administrative side of the organization.
  29. There was a time where everyone knew what Tina did
  30. and she was able to effect effectively involved in those
  31. areas of the administrative workflow process for the company that
  32. made sense.
  33. It is here that Tina recognizes the disparity and misappropriation
  34. of company resources, creating great efficiencies.
  35. A lack of cross training, little innovation, sparse collaboration between
  36. departments under an organizational design of traditional hierarchy.
  37. Una unable to effectively help fellow team members from other
  38. departments where she has the capabilities and desires to do
  39. so all the while leaving her a bit concerned, uninformed,
  40. frustrated and disengaged Meet.
  41. Tina Lopez are tenured veteran was 16 plus years in
  42. the construction industry and five plus years that here at
  43. Agra D and an engaged and rewarded team member administrative
  44. hub. As a contract coordinator.
  45. Tina is known throughout the organization.
  46. From the office to the field as a go to
  47. administrative team member across all departments, her knowledge and resources
  48. steer the ship and ensure excellence when it comes to
  49. document control and workflow processes.
  50. Her peers admire her willingness to help and guide while
  51. her team lead, admires her passion, provide for providing excellent
  52. service and holding herself to excellent work along very clear
  53. lines of expectations.
  54. Having a clear understanding of her role in the organization,
  55. the ability to do her job well across all service
  56. departments has left her feeling more rewarded, valued and engage
  57. than ever before in her 16 plus years in the
  58. industry, her second home has become an extension of her
  59. first home.
  60. You'll find her still in her sporty, Adidas dolled up
  61. in Sephora, chatting about how much she loves her job
  62. amongst her peer group and daughters while at a game,
  63. cheering on her son.
  64. Today life is full and rewarding for Tina.
  65. Yeah, welcome to Haggerty's new architecture to their organizational design.
  66. This shall be the next launching pad that takes him
  67. from the moon to the stars.
  68. It is here that the administrative team members, all of
  69. whom who have become isolated in the silos of the
  70. organization or move to the center of the design here.
  71. Haggerty's operational side will be supported by one informed, collaborative
  72. engaged and streamline administrative support group.
  73. The new design will foster greater utilization of resources, standardize
  74. and streamline processes and help team members from various departments
  75. work together and better understand what another does, living our
  76. users feeling more valuable, more engaged and with greater contribution
  77. and awards.